Epcplc Reviews 

The biggest crooks and fraudsters. We received a letter in May with a fine on the grounds that we had not paid a vignette in Hungary!!!! The letter has a photo, time and date 04/04/25. This is not true because the vignette was paid electronically and I have a document that it was paid on 04/04/25 at 09:15. I sent an email to evidence but no result!

I wish to give five stars to this company.
Because friend of mine made mistake entering wrong letter in vignette. EPC giving oportunity to corect it. It is so polite from EPC. You agree?

My friend already send email letter with evidences of having vignette.

But, only problem is because friend of mine not geting answer and can’t make contact to ask what is the way to pay a some other questions. I hope it is not the true they refusing evidence about paying and asking to do it again.

People, dont get me wrong, but this is positive experiance so far. If it goes wrong an unfair from EPC, I will report you. Also I will not hasitate to give one more 5 stars after friend of my solve this.

This company is really a scam!!!!
They sent me an invoice 2 months after it due date, and then they put on fantasy amounts of delay charges.
Get them to the jail!
Are they really sanctioned by an English authorities? In that case; shame on you England.

This company has sent me an invoice for a road toll in Portugal from 4 years ago on a Portuguese hire car. I can't believe it. I have wasted hours trying to understand what has happened. I am being invoiced over 8000% more than the actual toll itself. The car was fitted with a toll device, and I had the car for one month. I use the same car hire company multiple times per year. They never let me down. All the other tolls were paid. In Portugal it is a legal requirement that all hire cars have toll devices fitted for obvious reasons. The car hire company has advised me that the reason this toll was not paid was because it was submitted to them beyond the required 14 day period in Portugal, and so even though they tried to pay the toll to the motorway operator, the money was refused. This is the fault of the company operating the toll system. Not me or the car hire company. I have so far wasted more than two hours and made 3 international phone calls on this. I hence regard ECP as a rogue company. They have not checked the validity of the charge. They have placed that burden upon me! As far as I am aware, it is illegal to send invoices for debts which are not owed. However, they do not seem to care. They just want their share of the profit from my fine. I am already sick of the time it has wasted. I think it is time these companies who send out these debts for such things are shut down and the operators put in court for fraud. If you invoice someone for something which is not owed, this is fraud. As it is, I have paid the fine, because reading a sample of the 667 reviews here, I have zero faith that this will ever be dealt with properly. If it was, they would never have sent the fine in the first place!This is just legalised racketeering. Why should I waste so much of my time. Maybe I should sue them for the value of my wasted time and trouble. That would be a lot more than they falsely claim that I owe, but I bet they would take a different attitude then. It is sad this is allowed to continue. I am not wasting any more time on this.

This company send you a letter regarding parking or tolls charges when you send all evidence and that said need more and I got tickets for tools charges in hungry I was bought E vintage I send bank statements and that ask for vintage stickers how is possible to keep stickers any where I ask many times no one allowed driving through hungry boarders with out vintage that are no except anything part of payment I can’t believe who sport them company to ripping people off

i got a leter for parking and i never drive in my life in norway or sweden this is abuse how its posible my car in that day was park in my garaje and i dont drive there is no pricture or another information

They send you an invoice to arrive AFTER the end of the payment deadline! This is simply a rip off. The day of reception of the invoice should, of course, be the first day that the period allowed for payment starts!
This is modern-day highway robbery. Simple as that, and it's a shame for UK authorities to be connected to such a scheme.

Unprofessional company. Phone number stated on the letter doest exist. Refers to some strange website where logo doest link together at all. Looks like a scam. Claim was rejected within 3min. Still have no idea what was the fine for 2y ago and where is it from

I was charged £4 5 months after my trip to Portugal. I've contacted the hiring company but they replied 2 weeks after my email. In mean time I've blocked their business on my card through my bank to save it from further charges as I was not aware they could hold my bank details for such a long period after my visit and to charge me anything they want without even letting me know. I still paid for the charge as it was done automatically and by the time I noticed the charge was already cleared on my statement.

However almost 8 months later I've received a letter from epcplc with some pictures which prove nothing. It just a picture of the car - that's it.

I went to the vialivre website and entered the car reg and the dates and it said that there is no un paid debt for that period. Which I believe it should be true as to my understanding I have paid.

Now from reading your experiences with epcplc there is no way of contacting them without providing your personal data. So I'm not planning on going back to them.

My question here is - what is the worst that could happen?

Thank you

Hi Everyone,

I would have given NO stars ⭐️ if that was an option. I received a collection letter on the 10/03/2025 for a fine dated 08/09/2024 nine months later. I went to their website to state my case and to my disbelief they don’t have an email address to send my query but instead offered a few pre ordained questions to use and a UK telephone number and believe it or not a FAX number. It’s 2025 and they offer a FAX number maybe a telegram service or Morse Code service should also be options so it’s made almost impossible to communicate or deliver myside or complaint. Laughable if it wasn’t my money!! I made my case through the limited options available and when I received on the 06.05.25 the refusal answer the price had increased by €4.50 on top of the original fee requested. It’s not a fraudulent entity but simply a company employed by the Toll operators in many European companies and governments throughout Europe for collection of outstanding tolls with very Excessive Admin fees. They answer to nobody therefore the have limitless power so they don’t offer a seem less process for the payee which are all of us. They instead offer Fax communication as an option to strongman my point and a telephone service which if you don’t accept their recording option they tell you to hang up. A terrible customer service company with all the power and basically no one to answer to. Strange also that EU countries use a UK company to handle their toll affairs considering the UK decided themselves to leave the EU. Thanks Alan

Absolutely useless, I have been in contact with them I don't know how many times( I've lost count) for 2 apparently unpaid tolls in ireland from January of this year. I have paid and sent evidence I've paid. Received 2 letters with 2 fines for unpaid tolls today and I'm just fed up, the issue is not on my side as the money left my account and cleared the next day. I've contacted them again today and got they will look into it. I'm losing my mind with this crap. I won't be paying any fines as I paid for 2 trips as I do everytime and has never been an issue until now. Useless useless company

Paid a parking ticket abroad, got home received a letter from them asking for £57.80, the reason: did not pay.
Challenged them, provided them with all the relevant doc regarding my payment.
After a month received a letter saying that I did not pay a "surcharge" -whatever that means. Tried to contact them via email and phone to challenge this; impossible to do so, called them and the representative did not have access to my case.
Reported to UKICC.

I received a letter from EPC too, a few months ago, for an alleged unpaid toll whilst driving in Portugal, and I made the mistake of paying up. This was before I checked the toll company's website that confirmed that I had no unpaid tolls to my vehicle. This was also before I read the Trustpilot reviews for this dreadful organisation EPC, and before I saw that this company had also featured on BBC's Watchdog consumer affairs programme due to it's illicit operations.

I have now received a second letter from EPC, claiming that I have incurred further violations and have more unpaid tolls to address. On this occasion, I checked the toll company's website that has again confirmed that I have no outstanding charges that need to be addressed. That's good enough for me, and proves, along with all the other poor experiences that the public have had to endure, and the advice given on Watchdog, that EPC are just scammers, despite all their claims to the contrary. I will not be paying.

I suppose now, like a number of other people have reported, that because I am on EPC's system, they will just try this scam with me again and again.

I have just received a request for £44.73 for a 0.53 cent toll charge they said I did not pay in March 2024 but I did pay the hire company as it was over 1 year ago and have had no notification from anyone even though the Hire company had all my details and credit card number this has to be a scam and they are bullying people into paying by threats they are absolute crooks

This must be a scam! A year after a visit to Portugal I have received a notice from Sweden to pay a fine for not having paid toll. Toll charges Eur 5,50 and administrative charges 83,30 eur! Trying to pay this fine I have gotten a warning from my bank that I was trying to pay an protugal based fine to an Hungarian bank?? So I stopped the payment process.

Mail gestuurd naar EPCPLC.....

"Ls,

zoals U kunt zien in bijgaande e-mail (openstaande tol opgevraagd bij Vialivre"....Dear Paul,
For the period and plate number inserted we didn’t find any pending toll debt.

Plate: BI02FL
Between dates: 01/06/2024 00:00:00 a 30/06/2024 23:59:59
We remind you that recent trips made less than 25 days ago might not show in the search results. Please verify the information after this period.
Register on Paytolls to receive emails when you have pending toll debt on Vialivre and to make its payment easily.
For any other queries, feel free to contact us through the following channels:
+351 252 004 460
(National rate call)

Sincerely,
The user support team
Vialivre S.A. "

, zijn op dit moment geen openstaande Tol-bedragen op het genoemde kentekennummer. Dus deze hele case is een totale scam én alle Tol is al betaald en er staan geen bedragen meer open.
De Boetenota 35117-100225902 van vialivre zal niet worden betaald. (Bovendien is het volkomen van de pot gerukt om 5,50 euro aan openstaande tolbedragen te gaan belasten met 83,30 aan administratiekosten.) De datums op de notificaties kloppen niet en het dag stempel van de notificatie was al verlopen bij aankomst.
Daarnaast getracht e.e.a. netjes te betalen; helaas staat mijn bank dit niet toe; Het betreft een Duitse bank van een Portugese organisatie die betaling gaat doen op een document afkomstig uit Zweden op een Hongaarse bank!!!!!!!

m vr gr Paul Braun"

I have a upcoming trip to London and wanted to register my non uk registration campervan, I am not great at online stuff ect, I emailed EpcPlc and got a very helpful adviser called Derya, she was so helpful and sorted everything for me, She was just brilliant, I was so lucky to have gotten her as it made the whole process seamless.

Now no more worries, just plan what to see while in London.

Five star experience.

Declan Slattery
Ireland

Seems I am not the only one here getting a letter from Sweden WITHOUT a post stamp. The date of the letter is March 10th, but I only received it on April11th. This is totally unprofessional!!!
For such kinds of post you absolutely need to have a post stamp (that shows the actual date)!!!
This strange journey of our letter that was over 28 days obviously increased the amount of our fine.
Oh, and please dont start replying "postal delivery times are beyond our control". Yes, I know they are. But the fact that there is no post stamp and the fact that we are not the only ones this has happened to is extremely FISHY!!!

We received 2 PCNS in November 2024 for allegedly not having a valid e vignette in Hungary even though we had no idea we needed one because we drove from Bratislava for ONE day and we avoided tolls…

We did NOT receive any fine directly from the Hungarian authorities giving us the opportunity to pay the fine so how could you lawfully add 50% administration charges on top when we hadn’t had the option to pay the fine?

There was no need for the fine to be passed onto yourselves because we hadn’t been given the opportunity to pay it?

We had NO IDEA we needed a vignette. We have made several appeals, called this company 18 times, sent 8 emails but we kept receiving the same generic response demanding payment.

On 02/01/2025 we spoke to Stuart Hendry the legal manager and solicitor for the company. We explained our genuine situation and he told us he would place the case on hold, read our communication and speak to the Hungarian authorities to ask whether we could just pay the fine amount without any administration costs on top. He said someone would contact us but they never did so we assumed the case was closed down because we received no more letters, emails or communication but clearly this is part of their unlawful business operation to then be able to increase the fines by more than triple and incorrectly and unfairly accuse you of not paying.

DO NOT TRUST WHAT EPC PLC TELL YOU OVER THE PHONE BECAUSE IT IS NOT THE TRUTH. THEY LIE TO YOU, MAKE YOU BELIEVE THEM THEN BACKTRACK IN EMAILS AND INCREASE THE FINES.

Almost 4 months later we have now received more fines from Trace debt recovery asking for approximately £610 to be paid to them so somehow the fines of £47.24 and £47.15 have increased by £510.14 without warning? What legal authority do you have to do this?

EPC PLC did not send anymore letters or follow their own outlined procedures. EPC PLC have now told me i am not allowed to call and speak to their customer service team because they cannot help me and once again demanding payments over £500

I will not be tolerating any further unlawful harassment from Trace debt recovery. I will be updating action fraud, contacting my local MP and reporting both EPC PLC to the police because now you are demanding close to £1000 and you will not provide any proof or evidence to backup the fines and PCNs you are sending and no one will speak to us and my emails and correspondence are NOT been acknowledged

The burden of proof lies with you (EPC PLC) to prove these fines are legitimate, to prove we drove on a road that required a valid e vignette because the images on the PCN could have been taken on any road anywhere in Europe. I need to see proof there was sufficient signage in English and that it was visibly clear to English drivers, driving in a right hand drive vehicle, that they needed a e vignette before driving onto certain roads because we did not see any toll booths or signage or anyone asking us to buy a vignette we just simply continued on the road and we had no idea we had done anything wrong until we received this fine 5 months later.

This is the worst, most frustrating and unprofessional company we have ever dealt with and I don’t understand how people can sleep at night when they work for companies who endeavour to scare, intimidate and frighten vulnerable people into paying an excessive amount of money. Surely you must have empathy?

I have built a comprehensive case against EPC so if you wish to go down the lengthy and costly litigation process to enforce a foreign judgement against us then we will happily be there in court to defend our case, show all our evidence and correspondence and the judge will see you have not followed your own procedures or acknowledged any of our correspondence and the judge will see you have not acted lawfully or got any legal authority to be demanding almost £1000 and our solicitor has confirmed no UK judge would rule this case in your favour.

If you can provide clear proof (as requested on the email on 27/11/2024) that we drove on a road in Hungary that required an e vignette and there was clear signage (in English) and that it was made clear to English drivers, driving in a right hand drive vehicle, that an e vignette was required before driving on the road then i will accept we made a mistake so we will pay the fines of £47.15 and £47.24 directly to the Hungarian authorities but we will not be paying any ridiculous administration costs to yourselves because I will not be paying any money to fund this unfair business operation you have going on because I don’t want to fund your business and risk anymore vulnerable people becoming frightened and intimidated into paying your ridiculous administration costs that you have no legal authority to be charging.

If you are willing to discuss this further please ask someone from your legal team to contact me direct

They sent me a picture of the front of a motorcycle in Portugal where obviously there’s no number plate, claiming I owe for some toll charge, I went through they’re appeal system saying if they show me a picture of my plate on the road in question I’ll pay it, no response, instead they send another demand threatening debt collection, a totally scumbag company that relies on bully boy tactics

I received a letter from EPC about an alleged unpaid toll charge in Portugal. I produced evidence that I had paid all toll charges to the car hire company. After due consideration they agreed with my position and recredited the charge. Their customer service on this occasion was faultless