Sent proof of payment for a journey through toll and 2months later same letter but £50 charge. Resent proof of payment but customer services said can’t use as used on previous charge number. Same road... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I drove from Tarragona to Edinburgh over 3 days and received a penalty for paying the £2.50 Dart crossing charge late. They give you 24 hours to pay. I was in huge volume of traffic, got to Edinburgh late and completely forgot. I did however remember I had not paid and paid after the event. Yesterday 4 months later I received a penalty notice from EPC plc. I called them and explained I had paid. They said send a query with evidence and we shall review it. They dismissed it immediately. The con they run is that they give you a penalty period to pay which is consumed by the length of time it takes the letter to arrive. Most modern countries use payment transponders. This shower of excretia doesn’t. I have now paid twice for an utterly crap service. Congratulations EPC plc you are the pits.
In response to the reply, I did query the fine and explained why it was in error and i just received a stupid response saying “the fine stands” no explanation just complete ignorance!

Reply from Epcplc
Scam... I received a fine now on March 2024 for a highway toll in Portugal on june 2019... original cost was 0,35€ and total fine is now 17,01€... total Scam and crappy company

Reply from Epcplc
It seems that this organisation has an 'insider' in Portugal that is informing of visitors to the country to these guys. I have a £0.31 charge on a toll road that I did not drive down 4 YEARS AGO. I drive the same routes when I am down there and none of them are toll roads.

Reply from Epcplc
How can they be allowed get away with this unjustified harassment. I stayed and parked overnight a a days inn at services in Warwick. I have been getting letters and emails saying I was marked illegally. Days inn confirmed my right to park where I did. No matter what I tell and send evidence they keep sending fines. It's making me have a breakdown at 77 just out of hospital I can't cope with this.

Reply from Epcplc
Rented car via Europcar at Faro oct 2022 including electronic toll device. Got a letter from EPC nov 2023 saying that we didnt pay any toll incl 100€ administration fee. After contact with Europcar it was sorted out and played the missing 17€.
EPC was very treathful.

Reply from Epcplc
They have sent me 3 bills since 2019 for about 250 euros and now it is 2024 in total 😡very difficult to get in touch with them ..how can this be stopped?

Reply from Epcplc
What a joke. Received a letter recently saying I had violated a Portugal toll road 4 years ago. The date and time was 3 days after I handed the car back ( as validated by the hire company) Also had a 20€ transponder fitted and my Google timeline clearly shows me landing at Gatwick airport in storm Dennis at the same time as the supposed violation 🤣🤣 Look forward to my day in court. Thieving low life scum 😡😡😡😡
Further to your reply. You are getting not a penny from me. Go back to your supposed source. l gave the car back to Guerin 3 days before the supposed violation and have proof. Please go through the expense of taking me to court. You don't get 95% negative feedback for no reason. You need to improve your CS.

Reply from Epcplc
What Scammers... I received 2 letters saying that i must pay 120 euros for the 2 bills of the Vignette because at the entry in Hungary the First petrol Station was closed and i paid the Vignette after 1h, 50m late after the entry on Hungary motorway, after making apeal their answers was that dont matter the time of paying the Vignette its 60 min and i must pay the Penalty W.. T.. f..... IN WHAT WORLD WE ARE LIVING I WILL NOT PAY NOTHING... SCAMMERS

Reply from Epcplc
Parasitic rotten maggot infested thieves...that is all
Like others on here just received letter re unpaid toll of €0.32 from Jul 19 this week, now says we owe £15.46. Had no other correspondence regarding this before now. We were in Portugal at the time of the photo so thought it must be right. Been on to my bank to pay but the bank is unable to confirm the details on the letter and says not to pay it. Tried to check if I have an outstanding toll on the website suggested on here but had no success with that either.

Reply from Epcplc
I have only given EPC 1 star because it's impossible to give minus stars. I have been trying to sign in to their site, but have forgotten my password.
I have filled in the section 'Forgotten password' numerous times and the message comes up 'link sent to your email address' but nothing has arrived. I have tried numerous times but am still unable to register and I am travelling to London shortly. A ploy to get money out of me as I cannot register my vehicle which is registered abroad. I would call EPC incompetent but that is too kind to them. Cowboys and grifters seems a bit more true to life.

Reply from Epcplc
I received 2 letters from this company both for £19 and some pence for tolls in Portugal in 2018 and 2019. The first I knew had been paid by a friend who was still in Portugal after we left but I paid the second one to this company. I wish now I hadn’t bothered as they obviously have no power.
What I would like to know is, if this is a scam where is this company getting their information from including our names and addresses and camera shots of the cars going under the toll bridges. Surely the authorities in the various countries could stop this.

Reply from Epcplc
Further to my last post here, I had an emsil from them saying they have dropped the charges against me. This was after 2 demands for payment for which I copied and pasted Portuguese motorway evidence of no outstanding fees on my hire car. Just ignoring their demands works in the long run and I'm sure their threats of debt collectors is an empty promise as they have no collection powers in the UK. And finally, when I checked their bank details (Bank of America) with my bank, it came up as a suspicious account!

Reply from Epcplc
Scammers, got a letter today for 4€ unpaid tolls relating to 2019 what a joke I will not be paying.

Reply from Epcplc
Surprising thing is that someone has put a 3 star here!
you really think anyone is going to pay you!

Reply from Epcplc
I got a postal fine for a motorway in Hungary. That I did accept that I was liable for.
I decided to pay directly to the Hungarian toll road company via my personal bank account, utilising the international payment option.
My position being that I was not going to pay a penny to EPC, having no contact with them, and having made the payment directly there was nothing further that they could do regarding this matter.
Denying them revenue or the charges they put on top of the fine hits profits.

Reply from Epcplc
I have had a letter today from EPC stating I didn't pay a Toll from 2019 £7.12 now £43.25 and was about to pay until I read the below reviews. I even went through bank transfer details and the halifax stated Stop this is likely a scam! Thanks all, I will not be making any payment.

Reply from Epcplc
I paid the toll fare on the M50 in Ireland. Received letters threatening court action for not paying. Couldn’t get through on the phone. Eventually did an online chat and was told it was because I delayed paying it ( by 48 hours) and it’s been sent to a solicitor. Still waiting to get a call from them - this is beyond ridiculous.

Reply from Epcplc
What a scam. I received a letter from this company claiming that I had an outstanding Portuguese toll from 2019 despite paying for transponder and settling the account with the hire car company.
Looking into this firstly the statue of limitations on the toll has expired but more importantly there is a Portuguese web site where you can check you outstanding tolls. Guess what I do not have any outstanding tolls, so this is a total scam.

Reply from Epcplc
5 years after the event got a penalty notice from these knob-ends. Obviously a scam, though they look to have a business address. You can find them on google and on gov.uk company info, seem to have a officers and resignations .... weird.
Hire car in Portugal with SiXT and had a toll dongle which they settled the fees after holiday. Checked on pagamento deportagens and no outstanding penalties (it checks ViALIVRE which is who they said issued the notice).
They have obviously got hold of camera imagery somehow and work through the dates that are several years old. They probably know they are hire cars. So a tourist on holiday several years ago isn't going to remember the reg, etc and for a small amount may just pay to these f'wits out of their face.
I'm ignoring it! If I get another I'm getting legal! I checked the send to epc, so if you're reading this F-off and suck my plums!

Reply from Epcplc
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.