Epsom Skin Clinics Reviews 

154
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a hydrafacial with Daniel and she is absolutely a perfectionist Does not rush your facial and makes sure it’s a proper job ! The ladies at reception are truly lovely and welcoming and so... See more

Rated 5 out of 5 stars

Charley was very friendly, giving the best advice on laser. I 100% recommend her, she is very professional and gets treatments done swiftly! Thank you so much

Rated 5 out of 5 stars

Charley was so knowledgeable and able to answer all of my questions. I was quite nervous and she totally put me at ease. I have been amazed and the results and have booked a course of micro needling I... See more

Rated 5 out of 5 stars

From the age of 14, I was having full body waxing by a local beautician. 5 years ago, I was diagnosed with PCOS. I got recommended by my sister to have laser here at Epsom Skin Clinic and it's the... See more

Company details

  1. Skin Care Clinic

Written by the company

The doctor led team of aesthetic professionals at the Epsom & Surbiton Skin Clinics provide state of the art treatments that rejuvenate and enhance your looks. Let our experienced professionals guide you to achieve a younger, fresher, healthier you! We have the expertise and latest technology to achieve optimum results while always maintaining the highest levels of safety. All of our injectables and laser treatments are performed by our in-house team of experienced practitioners, who will spend the time to devise your very own personal treatment plan for your ever changing needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend Epsom Skin Clinic.

Very impressed with Epsom Skin Clinics. Could not fault any aspect of my experience. Found the place very professional, welcoming and would highly recommend. Also really pleased with the results.

June 14, 2022
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Reply from Epsom Skin Clinics

Thanks Olivia for your kind words, we look forward to welcoming you back in clinic soon :)

Rated 3 out of 5 stars

Reception staff is very unfriendly

Reception staff is very unfriendly. They are not flexible and are not helpful.

June 1, 2022
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Reply from Epsom Skin Clinics

Hi there Nilakshi Soni, My name is Tom Clancy and I am the clinic manager of Epsom Skin Clinics. I am sorry that you feel the service level has dropped to an unacceptable point. I would like to understand more clearly your reasons so wondered if you could email directly so that I could look into your concerns personally. My email is tom@epsomskinclinics.com. I look forward to hearing from you.

Rated 5 out of 5 stars

I absolutely love coming to the clinic…

I absolutely love coming to the clinic - the whole team are super friendly and knowledgeable. On my last visit, Chloe recommended some treatments for my skin that have worked wonders, my skin looks the best it has in a long time, I'm delighted!

March 15, 2022
Unprompted review
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Reply from Epsom Skin Clinics

Fantastic feedback - Very kind words, thank you!

Rated 5 out of 5 stars

Thank you Epsom Skin Clinics

From the moment of my first telephone enquiry through to my initial consultation and first treatment, I have been impressed by the professionalism, excellent customer care and kindness shown by the staff at the Clinic. I was a little nervous prior to my initial consultation and first appointment for laser hair removal, but I need not have worried. The therapist immediately put me at my ease and explained clearly what the treatment would involve and what I needed to do between treatments to ensure the best results.

March 1, 2022
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Reply from Epsom Skin Clinics

Many thanks for your Great feedback Linda!

Rated 1 out of 5 stars

Rushed appointment with no follow up call

I had a online video appointment last year & spoke with the surgeon. I wasn’t very impressed with the appointment, it felt rushed. Then I was told the receptionist would contact me with dates and this never happened or a follow up call.

February 19, 2022
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Reply from Epsom Skin Clinics

Hi there, many thanks for taking the time to review our service. We apologise that in this instance our service level dropped below the standards our patients have come to expect.

Your appointment was just as we were starting back from Covid Lockdown One, we were still learning as a clinic not only to manage through what was a very difficult time but also learning how to offer virtual appointments.

We are sorry that the service level dropped and we hope you look to visit us at some point in the future.

Rated 5 out of 5 stars

Great service

I’ve had various treatments here and would highly recommend. Everyone was super friendly, knowledgable and helpful.

February 17, 2022
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Reply from Epsom Skin Clinics

Thankyou for your Great feedback!

Rated 4 out of 5 stars

Good

Good, I went two years ago for a treatment, I was happy with the results and I’ll be back next week to repeat it

February 17, 2022
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Reply from Epsom Skin Clinics

Fantastic to hear your feedback, look forward to welcoming you back.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. I would, and have, recommended them to others

February 17, 2022
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Reply from Epsom Skin Clinics

Thank you for your kind words

Rated 5 out of 5 stars

Excellent care

Excellent treatment, care and follow up

February 17, 2022
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Reply from Epsom Skin Clinics

Great feedback - Thank you!

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. I wouldn't go anywhere else for treatments.

February 16, 2022
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Reply from Epsom Skin Clinics

Great feedback from you Clare - Thank you!

Rated 4 out of 5 stars

Happy with the care I received and my…

Happy with the care I received and my new eyebrows. Subtle but what I wanted for my age and style. Completely trusted the advice I was given. Will return for future top ups and other work.

February 16, 2022
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Reply from Epsom Skin Clinics

Great feedback Pam, we appreciate your kind words

Rated 5 out of 5 stars

All staff were very friendly

All staff were very friendly. Felt very safe
with COVID rules. Surgeon made me feel at ease, having had several procedures
carried out was very pleased with the outcome and the treatment I received.

February 16, 2022
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Reply from Epsom Skin Clinics

Thank you for your great feedback

Rated 5 out of 5 stars

Lovely clinic

Lovely clinic. I attended Mr Wilson’s surgery which was fantastic.
Have recommended to all my friends.

February 16, 2022
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Reply from Epsom Skin Clinics

Many thanks for your fabulous feedback

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