I’m always a bit wary of buying products I first find through Facebook ads, but the collar I ordered from you has been great. I volunteer at rescue centre and we have a g.shepherd x Malanois who’d not... See more
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Gave 2 stars purely because for the limited times she had her new training toy she enjoyed it. Advertised as good for medium/large dogs for fetch, tug games etc. I only used in training for fetch on n... See more
Company replied
Excellent speedy service and delivery. The packaging was lovely. It was a bit like opening presents on christmas morning 😊🥰 The products are of 1st class quality and seame very durable and profe... See more
Great products they sell, we bought their calming tablet off Amazon and got in touch to them to get the full ingredients list before buying as it was a new product on the market, Majed was very helpfu... See more
Company replied
Company details
Written by the company
At EQ K9, we believe dogs deserve the very best—whether it’s for play, training, or their overall well-being. That’s why we design and supply premium-quality dog gear, toys, and health supplements trusted by trainers, professionals, and everyday dog lovers alike. With over a decade of hands-on dog training experience, we know what works. Our products are crafted with purpose, tested in real training environments, and made to last. From durable tug toys and slip collars to natural joint support and calming supplements, every item in our store is developed to help dogs thrive—physically and emotionally. Based in the UK, we proudly serve thousands of happy customers across the country and beyond. Whether you're a professional trainer or a devoted pet parent, EQ K9 is here to support your journey with products that combine quality, functionality, and care.
Contact info
North Mymms, Hertfordshire, AL9, North Mymms, United Kingdom
- 07979458667
- support@eqk9store.com
- www.eqk9store.com
4.6
Excellent
67 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Loved and adored tug toy
Serena's favourite toy and goes to bed with her every night.
its washable and strong and she wouldnt be without it.
April 26, 2025
Great products and service
Items arrived very quickly and are excellent!
My GSD sometimes gets mouthy with me when she’s frustrated but the bite pillow and two-handled tug do the trick. She wasn’t sure to start with but quickly got the hang of using them and absolutely loves them!
I also purchased the training skirt which is brilliant. Huge pockets mean I can take plenty of training aids out when I walk her rather than over-stuffing the pockets of my gilet and losing things!
Win, win all round!
April 15, 2025
Customer service is one of the best I have come across
I had a problem with a tug pillow but the customer service has been exceptional. Replaced very quickly and fantastic communication! Thank you EQ K9!
March 27, 2025
Excellent quality great service
The item arrived in good time excellent quality well made and does the job great
April 6, 2025
Reply from EQ K9 Store
Thanks a lot, Adrian! Really glad it got to you quickly and you’re happy with it. If you ever need anything or have any questions, just give us a shout — happy to help anytime!
Dog anxiety gone away
Great products they sell, we bought their calming tablet off Amazon and got in touch to them to get the full ingredients list before buying as it was a new product on the market, Majed was very helpful, he answered all the questions and he also provided some advises regarding our dog's anxiety, which was a big help. 1 month on the tablets and my dog is much much more calmer. highly recommended business and will be buying again
February 27, 2025
Unprompted review
Reply from EQ K9 Store
Thanks a lot, John! So glad to hear the calming tablets have helped your dog feel more settled. Really means a lot. If you ever need anything, just let us know — we're always happy to help!
5 Stars
This training belt has been a life saver! It’s exactly what I needed and more! It’s been great over the warmer days as I’ve been able to have all the extra bits I need without the extra layers
Highly recommend
March 25, 2025
Reply from EQ K9 Store
Hi Olivia, thanks a ton for the lovely review! Great to hear the belt’s been working out so well for you. Appreciate the support!
Great joint supplement at a reasonable…
Great joint supplement at a reasonable price, was tired of going to Vets due to my dog’s mobility issue. My dog been on their joint supplement for 4 weeks and he doesn't need vet anymore, thank you
March 6, 2025
Unprompted review
Not for medium/large dogs sadly
Gave 2 stars purely because for the limited times she had her new training toy she enjoyed it. Advertised as good for medium/large dogs for fetch, tug games etc. I only used in training for fetch on no more than 4 occasions. Came apart easily it seems 🙄 Perhaps ok for a tiny dog with tiny teeth unfortunately.
March 23, 2025
Reply from EQ K9 Store
Hi Lorraine,
Thank you for sharing your experience with us, and I’m really sorry we didn’t meet your expectations this time. Please kindly email your order ID to support@eqk9store.com, and let me know whether you'd prefer a replacement or a full refund. I'm happy to help.
Best regards,
Majed
Brought a slip collar off their Amazon…
Brought a slip collar off their Amazon page a few months ago which has fell apart we’ve contacted them through Amazon over two weeks ago with no reply will not be using these again the product was brought under my partners Amazon account
March 30, 2025
Unprompted review
Reply from EQ K9 Store
Hi Duncan,
We’ve checked thoroughly and can confirm we’ve not received any messages from you on Amazon or elsewhere. We’ve also reviewed our order records over the past several months and found no orders under your name.
It’s possible this review was meant for another company, or the message may have been accidentally sent to a different seller. If this is a genuine review, please email us at support@eqk9store.com with your order ID so we can assist you as much as possible.
We have also submitted an information request through Trustpilot regarding this matter. We always aim to respond to all messages within 6 hours and take pride in our customer service.
Kind regards,
EQ K9 Team
Carries all your dog food, balls etc
Well made, sturdy, plenty pockets, quite lobg/deep for short people
Not cheap so hope lasts.
December 26, 2024
Ok but not great
Nothing special about the lead, was recommended but I have bought better more comfortable in the hand from elsewhere
December 1, 2024
Reply from EQ K9 Store
Dear Rebecca,
I’m sorry we didn’t meet your expectations this time. Customer satisfaction is at the heart of our business, and we always strive to provide quality products and great experiences.
As a gesture of goodwill, I’ve processed a refund for the basic dog lead you purchased. There’s no need to return the product. The refund should be reflected in your account shortly.
If you have any further concerns or questions, please feel free to contact us directly.
Thank you for giving us the opportunity, and I hope we can better meet your expectations in the future.
Best regards,
EQ K9
Great kit well made holds up well with…
Great kit well made holds up well with the Malinois
November 25, 2024
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