I spoke with a very helpful lady called Whitney who was able to answer all my questions clearly and concisely. She took the time to listen to my responses in full and did not rush me in any way. Her a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke with a lovely agent called Jamie. She really helped me work through a very complex issue and did her upmost best to advise me. Really empathetic, and despite not being able to give me the answ... See more
Company replied
Kayleigh gave some great advice and worked through the options. There are loads of resources and I am glad she could help signpost what the possible next steps for me could be without giving any speci... See more
Company replied
I called EASS today for the first time, all I would like to say is thank you Rory! I hadn't heard of your service before, but I googled and contacted you about an issue my wife was having at... See more
Company replied
Company details
Written by the company
We provide advice to individuals on the Equality Act 2010 and the Human Rights Act 1998. Our free helpline is available on 0808 800 0082. If you feel you've been a victim of discrimination, get in touch. Please be aware we do not provide legal advice.
Contact info
United Kingdom
- www.equalityadvisoryservice.com
4.6
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing advice
Amazing advice. Really helpful. Massive and very big thank you to Jayne. The information will help us going forward and is peace of mind to have that knowledge.
February 14, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi there,
Thank you for your amazing feedback. I am glad that you found our information useful and I will pass this feedback along to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Mr K K
I called EASS in hopes of getting some advice on my employment situation. I was put through to Jamie an Equality Advisor. She asked me brief questions to get more of an understanding on my situation, Then clearly broke down my options. Jamie was very helpful abd made me feel very confident about my situation. Very well mannered and polite. Would highly recommend their service. I am very happy and would like to say a big thank you.
January 31, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi there,
I am glad to hear that you are satisfied with your recent contact to our service and that Jamie was able to assist you with your issue. I will pass this feedback along to him.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was wonderful and so helpful…
Jayne was wonderful and so helpful highly recommended
January 24, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi Patrick,
Thank you for your amazing feedback and I am glad you were satisfied with the service you received. I will ensure that this is passed on to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Excellent help, support and guidance
Used the online chat feature for help and advice.
Was helped by an advisor called Whitney.
The service was very helpful and knowledgeable in helping with my query and gave me support and guidance going forward with my issue.
The whole process was extremely straight forward.
I'd advise anyone who needs a service like this or similar, to contact them.
January 21, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi Kay,
I am happy to hear you were satisfied with your recent contact to our service with advisor Whitney. I will ensure that this feedback is passed along to Whitney.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
the online help chat is amazing for…
the online help chat is amazing for those who need to know where to go for help next. ashame that if in poor signal area you get booted off too quick so recommend you keep in one area due to this.
January 10, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi Chloe,
I'm happy to hear that you found out live chat function useful.
Please do get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was great
Jayne was great, very thorough and gave me lots of insight on my current work issue with my disability.
January 3, 2025
Unprompted review
Reply from Equality Advisory Support Service
Hi Nichola,
Thank you for the amazing feedback.
I'll pass this along to Jayne for you.
Please don't hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Called 5 times today , no answer at all
This service is crap . No agents who answer the calls or even online just continuing searching for agent and I am 1st in the queue . This is a waste of tax money and called 5 times this morning and they cheeky asked me about how the agent did all 5 timed with no agent at all . These are liers about civil rights and I was recommended by ofcom to call these . They just want free money that's it .
December 23, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Steven,
I'm sorry to hear that you have been unhappy with the service you've received from us today.
We are a small helpline that services the whole of England, Scotland and Wales, and sometimes, specifically around the Christmas period, we can become extremely busy due to the expected closures later in the week.
We do our best to answer each call as quickly as we can and I apologise that you have had to wait on this occasion.
I can see that you did manage to get through to us this morning and our adviser Jayne has been able to assist.
Please don't hesitate to get back in touch if you require any further advice.
Best wishes,
EASS Team
Reply from Equality Advisory Support Service
Hi there,
Thank you for the great feedback.
Please come back to us if you need any further advice.
Best wishes,
EASS Team
Awful service
What a joke! No advice given after several attempts to contact these people.
Emails not responded to in sufficient time.
Constantly asking the same questions which have been replied to.
Agreed to call me which did not happen. Rang the representative, no answer, left a message. Never again.
November 7, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Karon,
Thank you for taking the time to leave a review and I'm sorry to hear that you are dissatisfied with the service you've received from us.
I've taken a look at your records and I'm unable to see an occasion where we have agreed to call you back. We are predominantly an inbound helpline, and wouldn't usually make callbacks. We also do not have your contact phone number on record.
However, I do completely agree that the number of questions you were asked in regard to this issue was excessive and I will address this with the adviser in question.
I can see though that you were advised towards the beginning of your contact with us that the issue you have experienced, though understandably upsetting, is something that would be unlikely to fall under the Equality Act 2010 due to it being a problem with the service users of your workplace and not directly under a sector that the Act covers.
I can see that we have provided some signposting to organisations that may be better placed to assist in these circumstances and I wish you the best of luck in resolving your issue to your satisfaction.
Best wishes,
EASS Team
Lovely conversation with great advice
Jamie was really able to break down the information for me and ensured that I understood the information given. He was empathetic, patient and really listened to me when feeling so overwhelmed. Thank you so much Jamie.
October 29, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Sam,
It's lovely to hear that Jamie was able to help you with your issue. I'll pass your feedback along to him.
If you need any further advice, don't hesitate to contact us.
Best wishes,
EASS Team
Impartial support
Jayne provided me with all information I needed. It helped me to identify the type of discrimination I have endured.
October 25, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi there,
It's great to hear that Jayne was able to assist you and provide information that will hopefully help you take your issue forward.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I had a conversation with Umar…
I had a conversation with Umar yesterday regarding some challenges I have been facing with my employer recently, he was extremely helpful and aided me with protecting myself against unfair conduct. Umar gave impartial information that was informative and relevant, this has given me so much reassurance and I am massively grateful for his time.
October 17, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Charlie,
I'm pleased that Umar was able to help you with information regarding your employer and I hope you manage to get a positive resolution.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I have spoken to Umar today to get more…
I have spoken to Umar today to get more information on work dispute ,he was very patient and helpful and kind and gave me the great advice how to resolve situation
October 10, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Ivetka,
I'm so happy that Umar was able to help you with information regarding your work dispute.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
EASS Feedback - Umar …
I spoke with ‘Umar’ today regarding advice relating to Nottingham City Council. Unar was polite, empathetic, considerate and provided impartial advice, explanation around the legislation, showed empathy and understanding. What a really professional and kind man.. I’d certainly hope my feedback to his service is recognised by the organisation in addition to the survey completed .
Thank you Umar
October 7, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Andrew,
Thank you so much for your kind feedback. I'll pass this along to Umar. I hope you're able to resolve the issue with the council but please don't hesitate to come back to us if you need any further information.
Best wishes,
EASS Team
Had a really helpful chat with Jamie
The caller I got was great and very understanding. I have autism and they took their time to help me understand everything and treat me with compassion which I appreciated with what I am dealing with at work. They were very professional and knowledgeable and had great answers for all my questions. I think they need a bonus or something because it was great service and I am very impressed.
September 27, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi there,
I'm happy that Jamie was able to provide all the support you needed and I'll pass along your feedback.
I wish you the best of luck in resolving your issue with your workplace.
Please come back to us if you need any further information.
Best wishes,
EASS Team
James on the live chat….. OUTSTANDING!
I spoke to James on the live chat regarding my daughter and her disability. I feel like someone has finally understood us and provided us with adequate information to help her!
September 16, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Sharon,
I'm really glad that James was able to support you with this and I hope that you're able to find a positive resolution for your daughter.
Please come back to us if you need any further information.
Best wishes,
EASS Team
Support To Fight for Equality Rights
So the advice and guidance received from the service was amazing. In terms of ever getting resolution, this was my last hope.
Without expensive and lengthy court proceedings.
However I was convinced I was being discriminated against as a customer. The company In question was not making reasonable adjustments. The advisor clearly guided me through the points to make, and how to reference legislation.
The template letter was brilliant, I sent to there legal team. I had a response within a day, having been given cut and paste answers previously stating they were investigating and reviewing. In 7 days they had put in measures, acknowledged previous responses were not good enough.
Sometimes you have to take on the big branded companies.
Amazon UK In this case.
Will definitely seek advice if required in future.
August 21, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi there,
I'm happy that you received a response after using our template letters and I really hope this leads to a positive resolution for you.
Please don't hesitate to get back in touch if you need any further assistance.
Best wishes,
EASS Team
Excellent advice from Jamie.
Excellent advice from Jamie.
I contacted the helpline and Jamie provided in-depth, thorough and knowledgeable help. I'd highly recommend using this service.
August 12, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Claire,
I'm so glad Jamie was able to help.
I'll pass along your great feedback.
Best wishes,
EASS Team
I spoke to a Lady called Jane
I spoke to a Lady called Jane
An absolute trooper. I was crying/broken and Jane was fantastic very professional and helpful. Thank you 😊 Jane
August 8, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Siobhan,
Thank you for your great feedback.
I'm happy we were able to help. Please don't hesitate to get back in touch if you need any further support.
Best wishes,
EASS Team
Excellent advice
Excellent advice and a compassionate listener in Jamie. I was listened to in a calm and professional manner. Important timeframes and templates were signposted to me and I feel I have all the information that I need to try to resolve my case. Thank you for your patience and candor Jamie you have helped me immensely.
July 23, 2024
Unprompted review
Reply from Equality Advisory Support Service
Hi Claire,
Thank you for the amazing review.
We'll pass your feedback along to Jamie.
Please don't hesitate to get back in touch if you require any further support.
Best wishes,
EASS Team
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