Equality Advisory Support Service Reviews 

I am so disappointed I contact them over week ago nothing you don’t get kept up to date have to run after them I have trauma and feel let down like they don’t care just excuses back on phone Gass lite no phone recording to be honest not one with a bit of intelligence just a let down don’t know how these people got a job but it’s a job anyone of st can do no legal o r brain needed

Received help from Daniel this morning. I now have a clear idea of how to move forward with a situation I am unhappy with and what the law surrounding the situation is. I would very much recommend the service. I used the live chat.

Jamie has to be one of the most understanding and genuine person I highly recommend this service as it has been a blessing truly guys of there word so friendly kind understanding and exactly what this world needs of you are looking for your right to live in peace and truly been treated unjustly please don’t hesitate to contact this services 5/5 I have been in contact with many organisations and they are not half as helpful as you think this service is life changing please be kind and respectful as I will not forget how much I have been through this service is once in a lifetime thank you so much guy

I contacted the EASS at a time of great distress and trauma.

Daniel, the representative who helped me was amazing and worked with me to try and get a resolution.

I would like to thank Claire for her dedication and kind support provided today 08/05/2025! All the information provided by her was extremely helpful. She spent more than 40 minutes with me over the phone and her knowledge shared is priceless! Thank you from the bottom of my heart, Claire!

Huge thanks the the invaluable advice and knowledge Gary B gave me today about a reasonable adjustment issue.
He was incredibly helpful, directed me to how to resolve the issue, very astute and professional.
He reassured me my complaint was valid and how to move forward.
Many thanks to Gary B for his understanding and advice.

I spoke to a lovely gentleman called Rory.
He gave me such good advice in an easy to understand manner.

He told me about other companies that could help and even gave me a template that could help me in an upcoming meeting.

I can not praise Rory highly enough, he is a credit to your company

The adviser was so helpful and told me all my rights on how to go about addressing my issue relating to disability and racial discrimination. The adviser told me about the law and what is applicable in my case. I now know how to go about refining my complaint.

I needed advice from the EASS helpline regarding reasonable adjustments for disability. The situation was extremely stressful for me. I spoke to JO, who I cannot praise enough. She listened very carefully, and had a lovely friendly manner. She provided me with the all the advice I needed to take my situation further and thoroughly explained all the options to me and resources available and how to access them. Very happy and relieved. Great service!

Spoke to Rory today who was very helpful and a friendly person at EASS. He was very clear and polite with all of his information and he made sure that he listened to everything I had to say. He directed me to an extremely helpful resource, and told me to call back with any further queries or advice. I feel confident if I need to contact again that I will get straight into my specific case without having to re-explain every time and start from scratch.

I had a very positive experience of using this service in terms of both the quality of information provided and the speed of replies. I was also provided with an example letter to send to my employer.

Spoke to an incredibly helpful and friendly chap at EASS on the phone today! He was excellent - super clear and polite with all of his information and he made sure to listen intently to what I had to say, as well as clarifying any misunderstandings very well. He directed me to some great resources, and encouraged me to call back with any further queries or advice. I feel very confident I will be able to contact again and get straight into my specific case without having to re-explain every time and start from scratch.

I contacted this service on 26/03/2025 regarding problems I am having at work, I found talking to Rory very helpful as he listened to my issues, he was kind and gave very good advice, he also told me how I can access a template letter that I can use if I need to, I would recommend this service

Claire really helpful, although she couldn’t solve my issue she equipped me with the right advice to take my case to the right people.

Without this service I would have been going round in circles.
Thank you

On both occasions I've contacted EASS, I've found the Advisors to be very helpful whilst maintaining professional impartiality.

On the last occasion I spoke with Jamie who listened to what I was saying and where required, Jamie sought clarification on what I was saying to ensure we both had the same understanding of the matter before giving me helpful advice and signposting for further information and support.

I have today had the pleasure of receiving support from the Equality Advice Service, and I cannot speak highly enough of the experience. Whitney treated me with the utmost care, respect, patience and compassion. Her advice was not only insightful but also tailored to my specific needs, making me feel truly heard and understood. The level of professionalism and empathy displayed was exceptional. I highly recommend the Equality Advice Service to anyone seeking guidance and support. Thank you, Whitney, for making a positive difference in my life!

There are two parts to my review.

The first is regarding the amazing help and support that I received on two separate occasions from both Jayne and Kerry in providing me with letters to help me. In respect of the help from Kerry , her letter actually got me the reasonable adjustments that I desperately needed from a particularly difficult organisation and was exactly the help and assistance that I needed.

As someone with complex mental health disabilities I seem to suffer disability discrimination and failure to make the reasonable adjustments that I need from different organisations and service providers on an almost weekly basis now.

This is why I have given the EASS 5 stars in this review because it is a service that I personally need and for the excellent support I have received from Jayne and Kerry previously.

However, the second part of my review is regarding a the current difficulties that I am having with another organisation and which I have brought to the EASS under reference number 250224 - 000077 and is in the hope that it will result in someone from the EASS kindly calling me to help me.

Unfortunately this time I do not feel that the difficulties that I have disclosed in respect of my struggles with email and written communication is being understood and I am not getting the simple help that I need this time which is the same as the help and support that I was given previously which is affecting my health and causing me severely stress and anxiety.

But I would never complain as I am not that kind of person and the EASS has been excellent for me previously.

Hopefully now I will get a call from a supervisor or a manager who has more experience and understanding of mental health disabilities as it is hard to get to speak with someone like this by calling the helpline number.

Also, if I did call the main helpline number I would struggle to explain.

Jayne was brilliant and read the lengthy back narrative that I had written with regards to my employment state. She provided helpful suggestions and sign posted me to the appropriate information. Very helpful, professional and patient.

Jamie was incredibly understanding and considerate of my condition when giving informal advice. I hope I never have to call again but I will happily if need be :)

Patient. Thoughtful. Helped clear up some grey areas.