Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Review summary
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This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
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We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
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I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very poor after sales support
I bought a Kiam gutter cleaning kit and rods in November 2024 to clean our gutters. It worked well but as the leaves had dropped by the time I used it, I only used it once and stored it carefully in a garden shed for the winter. A year later, when I got it out to use, I found that the drum had rusted through and was therefore unusable. I contacted customer services who were polite but totally unhelpful. I even offered to buy a new drum, as this was the cheapest part of the kit, but they said that they could not get hold of one. I did some research on the internet and it appears that this company either owns or is the sole supplier for Kiam so I am sure they could have helped if they had wanted to.
Not wanting to write off nearly £700 I wrote to the CEO Jonathan Paxton requesting his help but did not receive a reply.
I would not buy anything from them again. A very poor way to treat your customers.
December 8, 2025
Unprompted review
Reply from Equip2clean
Hi Laurence,
Thank you for taking the time to leave your review. I’m genuinely sorry for the frustration this situation caused and for how it came across at the time — that’s certainly not the experience we want any customer to have.
Since your original contact, I’m pleased we were able to source and supply a replacement drum, which I understand has now been received and resolved the issue for you. I’m glad we could get this sorted in the end, and I appreciate you acknowledging that you were happy with the outcome and intended to remove the review.
To clarify for anyone reading: the drum corrosion occurred after extended storage, and replacement drums aren’t normally stocked as standalone items. That said, we did take the extra step of sourcing one specifically to help avoid you having to replace the full kit, which we were happy to do.
I’m sorry again that this wasn’t resolved more smoothly at the outset, and I appreciate your patience while we worked through it. If you ever need any further help or advice in the future, please don’t hesitate to get in touch directly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
So far it's running fine
So far it's running fine, it started first time, it is a little louder than I thought it would be but, over all I won't complain and delevery was when expected, I would use you guys again thank you.
February 6, 2026
Reply from Equip2clean
Hi Paul,
Thanks so much for the 5 stars — we really appreciate you taking the time to share your experience.
Great to hear the generator started first time and is running well for you. They can be a little louder than people expect, but it’s good to know it’s performing as it should and that delivery arrived right on schedule.
We’re really glad you’d choose us again — that means a lot.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The product is really good and performs…
The product is really good and performs exactly as advertised. However, the model purchased differs slightly from the manual supplied, so assembly was more difficult than it should have been. The product also came with various small parts which were not specified in the manual, making it confusing as to what the parts are for, and whether or not they need to be fitted somewhere before use.
January 26, 2026
Reply from Equip2clean
Hi Jo,
Thank you so much for taking the time to leave a review — we’re really pleased to hear the product performs exactly as advertised and that you’re happy with how it works.
I’m sorry the manual didn’t quite match the model you received. We’re currently updating some of our documentation, and your comments about the assembly and the additional parts are genuinely helpful in making sure we improve that experience for future customers.
If you don’t mind me asking in a roundabout way… is there anything we could have done to turn this into a 5‑star experience for you? We’re always looking for ways to refine things, and your insight would be really valuable.
Thanks again for your feedback — it’s very much appreciated.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Grate and quick service 👌
February 5, 2026
Reply from Equip2clean
Hi Ahmed,
Thank you for the 5 stars — really glad to hear you were happy with the service and delivery. We appreciate you choosing us and hope to see you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Matt,
Thank you for the 5 stars — really glad to hear you’re impressed with everything so far. We appreciate you choosing us and hope the product continues to serve you well.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quality service quality products and…
Quality service quality products and quality staff
February 5, 2026
Reply from Equip2clean
Hi Rue,
Thank you so much for the 5 stars — what a brilliant review. It means a lot to hear you rate our service, products and team so highly. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Charlotte,
Thank you so much for the 5‑star review — we really appreciate it. Great to hear your machine arrived promptly and that the packaging met your expectations. We’re glad everything reached you safely and in perfect condition.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Andrew,
Thank you for the 5‑star review — really glad to hear you were happy with the advice, the service, and the product itself. We appreciate you choosing us and taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Fast delivery.
Fast delivery.. kiam 20l. £199 for am M class wet and dry excellent prices.
February 3, 2026
Reply from Equip2clean
Hi Jon,
Thank you for the 5‑star review — really glad to hear your Kiam 20L arrived quickly and that you’re happy with the price and overall value. Great to know it’s all working well for you so far.
We really appreciate you choosing us.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Angela,
Thank you for the 5‑star review — really appreciate it. Great to hear your order arrived quickly and that the product was exactly as described. We’re glad you had a smooth experience with us.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Peter,
Thank you for the 5‑star review — really appreciate it. Great to hear you found the website clear, detailed and full of good offers. We work hard to make everything easy to navigate and transparent for our customers, so it’s brilliant to know that came across.
If you need any help choosing the right equipment or have any questions along the way, we’re always here to help.
Kind regards,
Reply from Equip2clean
Hi Rob,
Thank you for the brilliant 5‑star review.
Great to hear your pressure washer arrived super quickly and that you’re impressed with the quality — that’s exactly what we aim for.
Really appreciate you taking the time to share your experience, and we’re here whenever you need us again.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Andrew,
Thank you for the 5‑star review — we really appreciate it.
It’s great to hear you found our service very efficient. We work hard to keep things smooth and reliable, so your feedback means a lot.
Thanks again for choosing Equip2Clean, and we’re always here if you need anything in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quality goods I ordered my hose and it turned up on…
I ordered my hose and it turned up on time well packed and most of all excellent quality the description is extremely accurate
I will definitely use this company again and certainly recommend it
I’ve purchased a few of these hoses from other companies and they were of poor quality and didn’t last long probably only used 3 times
January 26, 2026
Reply from Equip2clean
Hi Mark,
Thank you so much for the fantastic 5‑star review.
We’re really pleased to hear your hose arrived on time, well packaged, and that the quality met your expectations. We put a lot of effort into making sure our descriptions are accurate, so it’s great to know that came across clearly.
It means a lot that you’d recommend us, especially after your experience with lower‑quality hoses from other suppliers. We’re glad ours has made a difference.
Thanks again for choosing Equip2Clean — we look forward to helping you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
First class service arrived on time…
First class service arrived on time parcel was well packed thank you very much
January 19, 2026
Reply from Equip2clean
Hi Michael,
Thank you so much for the 5‑star review. We’re really glad to hear your order arrived on time and well‑packed. We always aim to make the whole experience smooth and reliable, so it’s great to know we hit the mark.
Thanks again for choosing us — we really appreciate it.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I rang up for a new battery charger was…
I rang up for a new battery charger was told to order the one they sent the link for . Ordered it and it doesn’t work . So now have to ring up and try and get my money back back.
January 22, 2026
Reply from Equip2clean
Hi Anthony,
Thanks for your feedback. I’m glad we were able to speak on the phone and get everything resolved for you. As you mentioned during our call, you were happy with the outcome and planned to remove the 1‑star review.
If there’s anything else you need from us, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
With the pipe fitting and more heavy…
With the pipe fitting and more heavy duty quality 👌
January 22, 2026
Reply from Equip2clean
Hi Paul,
Thanks for the 5‑star review — really glad to hear you’re happy with the pipe fitting and the heavier‑duty build. We put a lot of focus into making sure our parts are solid and reliable, so it’s great to see that come through for you.
If you ever need any help, advice, or upgrades, we’re always here.
Kind regards,
Jon Raven
Great company
Great company, Great equipment, excellent payment scheme and a good choice of products
January 12, 2026
Reply from Equip2clean
Hi Eddie,
Thanks so much for the 5‑star review. Really pleased to hear you’re happy with the equipment, the payment options, and the range of products we offer. We work hard to keep everything high‑quality and accessible, so your feedback means a lot.
If you ever need any help, advice, or support with your setup, we’re always here.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
An excellent product ,
An excellent product ,
delivered within two working days,so well done. B v
January 9, 2026
Unprompted review
Reply from Equip2clean
Hi Ken,
Thank you for the excellent 5‑star review. Great to hear you’re pleased with the product and that delivery arrived within two working days. We really appreciate you taking the time to share your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
good value quick service
January 16, 2026
Reply from Equip2clean
Hi Stuart,
Thank you for the great 5‑star review. Really pleased to hear you found us good value and the service nice and quick. We appreciate you taking the time to share your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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