Ereplacementparts Reviews 

14,052
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent product quality, noting that parts are often exact replacements and fit perfectly, even for older or obsolete items. Many find the ordering process straightforward, with well-organized parts lists simplifying their search. Reviewers consistently highlight quick and prompt delivery, often receiving orders faster than expected. However, some people mentioned that shipping costs were often expensive, sometimes exceeding the part's price. A few reviewers also experienced issues with order fulfillment, such as receiving incorrect parts, items broken due to insufficient packaging, or delayed/lost deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers finding the exact replacement parts they... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting a fast and easy... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and timely... See more

Quality

Users describe positive interactions with quality, with many customers praising the outstanding quality of... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of replacement parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I order from EReplacementParts on a semi-regular basis. Generally, it is an easy process and their parts lists are well organized. I do compare prices, and generally, this company is competitive; yet... See more

Company replied

Rated 4 out of 5 stars

The part was exactly what I needed and was unavailable from Shimano in Australia as being "obsolete" The only catch was getting it from the USA to Australia but I was able to organize that. Might us... See more

Company replied

Rated 4 out of 5 stars

My drum sander is old and I was both surprised and pleased that ii was able to get the parts needed. The couplings that go on the shafts of the motor and drum were different than the original.... See more

Company replied

Rated 4 out of 5 stars

It was hard sifting through the individual parts and numbers to get what I needed. I would have preferred an assembly package and pricing. The check out was problematic. It forced me to put a billi... See more

Company replied


Company details

  1. Tool Store
  2. Handyman

Information provided by various external sources

Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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No recent history of asking for reviews

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4.2

All reviews

(14,052)

547 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found the part I needed on the website

Found the part I needed on the website. Was able to confirm it was the correct fir. Ordered, it was packed well, shipped very quick (using basic shipping) and fits perfectly. I've used Ereplacements previously and am happy to highly recommend them.

July 6, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our website made it easy to find and confirm the correct part, and that your order arrived quickly and fit perfectly. It means a lot to know you've chosen eReplacementParts before and continue to recommend us. We truly appreciate your support and look forward to helping you with any future repair projects.

Rated 5 out of 5 stars

The parts were perfect and came in a…

The parts were perfect and came in a timely manner. Very easy to install.

July 16, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you for your wonderful feedback! We are so glad to hear the parts were exactly what you needed, arrived on time, and were easy to install. We truly appreciate you taking the time to share your experience, and we look forward to helping you again whenever you need parts in the future.

Rated 5 out of 5 stars

Thanks Dave S

Dave S. with customer care worked with me to resolve my problem. The item I ordered was important to me but very inexpensive. Dave treated my problem as it I have spent a fortune. He took care of the item that did not work, expedited a refund for it and helped me order the item I need. I could not have been more please with his service, attention to the matter and help with each step of the process. Thank you Dave.

July 15, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Dave S. provided the level of care and attention you deserved. Every order is important to us, no matter the size, and it is wonderful to know that Dave was able to resolve the issue, process your refund quickly, and help you get the item you needed.

We will be sure to share your kind words with Dave and the rest of our Customer Care team. Thank you again for your thoughtful feedback and for giving us the opportunity to make things right. We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

OEM for sure

OEM for sure! Great price! Very fast shipping! I won’t buy anywhere else!

July 16, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you so much for your amazing review! We are thrilled to hear that you were happy with the genuine OEM part, our pricing, and our fast shipping. Knowing that you won't buy anywhere else truly means the world to us. We appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Very helpful

Very helpful - she’s good at her job - it was a GOOD Experience!!!

July 16, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you so much for your wonderful feedback! We are thrilled to hear you had such a good experience and that our team member was so helpful. We truly appreciate you taking the time to share your kind words, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Good part selection for Honda lawn mower HRX217

Not the easiest user interface to search for lawn mower parts but they did have the parts I needed.
Shipping is expensive but understandable.

All in all, I will use these people again.

July 16, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your feedback. We are glad to hear you were able to find the parts you needed for your Honda HRX217 and that you would choose to shop with us again.

We also appreciate your honest comments about the search experience and shipping costs. Feedback like yours helps us identify opportunities to improve our website and make it easier for customers to find the right parts. While shipping costs can sometimes be higher due to package size and carrier rates, we always work to provide reliable delivery options at competitive prices.

We truly appreciate your business and look forward to helping you with your future parts needs.

Rated 5 out of 5 stars

Great responder

The lady was friendly and knew exactly what I was talking about and what I needed.

July 16, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you so much for your kind words. We are delighted to hear that you had such a positive experience. Providing friendly, knowledgeable service is always our goal, and it is wonderful to know that our team member was able to quickly understand your needs and help you find exactly what you were looking for. We truly appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

NuTone bathroom fan

Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove. Took me about 1/2 hour to remove old unit and install new one.

July 2, 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience. We truly appreciate your continued trust in eReplacementParts, especially knowing you chose us based on past experiences. It is wonderful to hear that the NuTone bathroom fan motor fit perfectly and that the installation went smoothly. We are especially impressed that you completed the replacement in about 30 minutes. Thank you again for your loyalty and for sharing your success with us. We hope to be here whenever you need us for your next repair project.

Rated 5 out of 5 stars

Beth Rocks!!

Quick, helpful and spoke English....
Had an issue processing order online, she handled it without hesitation...

July 16, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Beth was able to jump in, quickly resolve your online ordering issue, and provide the helpful service you deserved.

We will be sure to share your kind words with Beth. Recognition like yours means a lot to our team, and we truly appreciate you choosing us.

Thank you again for your feedback, and we look forward to serving you again soon!

Rated 5 out of 5 stars

I found the part I needed right away

I found the part I needed right away

July 16, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for sharing your feedback. We are so glad to hear you found the part you needed right away. Making it easy to quickly find the right parts is exactly what we strive for, and it is great to know your experience reflected that. We appreciate you choosing us and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

1ST TIME ORDER

I had placed a 1st time order with them and after I had completed my order I realized I needed another part and getting Beth Customer Service Representative was very quick and easy. She cancelled my order and added my 2nd part very smoothly.

July 16, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for sharing your experience! We are thrilled to hear that your first order went smoothly and that Beth was able to quickly help you update your order. Providing fast, friendly service is always our goal, and we will be sure to recognize Beth for her excellent support. We truly appreciate you choosing us and look forward to helping you with any parts you need in the future!

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful. He sent the time with me to make sure I got the right parts I needed for my power washer. It is an older model so he had to look at a couple difference hoses.
Chris also asked me other questions about the pressure washer to see if I had changed other parts recently. A great Idea as I would have been calling back and paying for shipping again to order the additional parts.
great experience and I will use this site again!!!
Thanks Chris

July 15, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear Chris was able to help you find the correct parts for your older power washer. Taking the time to ask the right questions and make sure everything is covered is exactly the kind of service we strive to provide. We will be sure to share your kind words with Chris, they will mean a lot to him. We truly appreciate your support and look forward to helping you again whenever you need us. Thanks for choosing us!

Rated 5 out of 5 stars

Knew exactly what I needed and made…

Knew exactly what I needed and made sure I got it easily. Outstanding customer service. Wish the world had more like him.

July 15, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words! We are thrilled to hear that you had such a great experience. Making it easy for our customers to find exactly what they need is always our goal, and we are so glad we could help. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again!

Rated 5 out of 5 stars

Website was easy to use

Website was easy to use. Finding my part was easy the way the website was designed

July 15, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind feedback! We are thrilled to hear that you found our website easy to use and that locating your part was simple. Our team works hard to create a smooth and intuitive shopping experience, so it is wonderful to know the design made a difference. We truly appreciate you taking the time to share your experience, and we look forward to serving you again!

Rated 5 out of 5 stars

Brittney was knowledgeable

Brittney was knowledgeable, patient & courteous!

July 15, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your feedback! We are thrilled to hear that Brittney provided you with knowledgeable, patient, and courteous service. We will be sure to share your kind words with her, as recognition like this means a great deal. We truly appreciate your business and look forward to serving you again!

Rated 5 out of 5 stars

Parts for a 18volt Milwaukee circular saw.

When I placed the call was greatly surprised when a Real Person answered the phone. I spoke with Dave and he was very helpful, knowledgeable, impatient, caring and professional. Dave even made a couple of suggestions that were helpful. After this interaction with Dave this is the business that I will be returning to for any future parts and help. Thanks for the Help
Nelson

July 14, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that Dave provided the kind of knowledgeable, caring, and professional service that made such a positive impression. We believe great customer service starts with real people who genuinely want to help, and we're glad Dave was able to answer your questions and offer helpful suggestions.

Your kind words mean a great deal to our team, and we'll be sure to pass your feedback along to Dave. We truly appreciate your trust and look forward to helping you with any parts or support you may need in the future.

Thanks again for choosing us!

Rated 5 out of 5 stars

Easy to use

Easy to use. No problems

July 14, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback. We are delighted to hear that you found our website easy to use and that everything worked smoothly. We appreciate you taking the time to share your experience and look forward to serving you again.

Rated 5 out of 5 stars

Easy going

Easy going, I can found easily the spare part that I looking for

July 14, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback. We are so glad to hear that you found it easy to navigate our website and quickly locate the spare part you were looking for. We appreciate you taking the time to share your experience and look forward to serving you again.

Rated 4 out of 5 stars

Very fast ordering process product is…

Very fast ordering process product is great, only bad thing is the shipping prices.

July 13, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback. We are so glad to hear that you found our ordering process fast and that you are happy with the product.

We understand your concerns about shipping costs. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit.

While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to help ensure your order arrives safely and efficiently.

We truly appreciate your feedback and your business, and we hope to serve you again soon.

Rated 5 out of 5 stars

I love this place

I love this place. They are consistent and their customer support is excellent. Will work with you on orders that need to be changed or cancelled. I trust them completely. Only knock is shipping is expensive.

July 13, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you trust us and that our customer support team has been able to help when your orders needed changes.

We also appreciate your honest feedback about shipping costs. We understand that shipping is an important part of the overall experience, and we are always looking for ways to provide the best value possible while ensuring orders arrive safely and quickly.

Thank you again for your support and for being a valued customer. We look forward to serving you again.

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