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Ergoflex Reviews 

1,914
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently highlight that the product is exceptionally comfortable, highly supportive, and has dramatically improved their overall quality of sleep after years of discomfort. Consumers frequently express deep satisfaction with the affordable prices, easy online ordering process, and remarkably prompt delivery times overall. However, some customers also noted that the delivery couriers left the extremely heavy packages outside on the doorstep rather than bringing them inside the house. A few reviewers additionally mentioned that the mattress produced a noticeable chemical odor which took several days to fade away completely.

What people talk about most

Product

Clients share positive opinions on product, highlighting exceptional comfort and support that significantly... See more

Quality

Customers had positive experiences with quality, highlighting that the mattresses are extremely comfortable,... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting quick, prompt shipping that arrives... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the affordable and... See more

Order

Reviewers mention positive feedback about order processes, highlighting that it is simple, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, both delivery & product. Firm mattress with no side give, which as an “edge sleeper” is a rarity. It is quite heavy but manageable, took only 4-6 hours to fully expand & no “new”... See more

Rated 5 out of 5 stars

Replaced our old ergoflex, also bought one for our spare bed too. I can’t recommend them enough, so comfortable, worth every penny, have recommended to everyone who will listen. Excellent service, tha... See more

Rated 5 out of 5 stars

We bought this mattress 5 weeks ago after 10 years on the old one. Myself and my husband are pensioners and both agree that we are having the best night's sleep ever. Although we were expecting to... See more

Rated 5 out of 5 stars

We had an old Ergoflex mattress that we inherited and used for 7 years and found it very comfortable. We changed to a conventional mattress when we moved and found it to be uncomfortable and when on... See more


Company details

  1. Mattress Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Bedroom Furniture Store

About Ergoflex

Written by the company

Ergoflex - The UK's Original Mattress-in-a-Box - Highest Rated TrustScore

Ergoflex introduced the mattress-in-a-box category in the UK back in 2006 - a full decade before the competition caught on. The Ergoflex 5G is the product of everything we've learned since; premium materials, enduring comfort and an industry-leading 4.8 Trustscore from thousands of independent reviews.

Our signature true high-density disco elastic memory foam contours precisely to your body to relieve joint pressure and ease back pain. The Cool-Sleep airflow system keeps air circulating throughout, ensuring a comfortable temperature. Beneath it all, a high-resilience base layer gives the Ergoflex 5G its legendary durability - no sagging, no compromise in comfort, year after year. With a naturally breathable TENCEL cover that's removable and washable, we've created the perfect sleeping solution - and our customers agree.

As well as class-leading products, Ergoflex® also offers first rate customer service and aftercare. No chat-bots, no automated responses and no extensive wait times on email. Our phone line and email system is staffed by our friendly professional expert team, who are ready to answer any questions or queries you might have.

Check out our reviews then compare to other mattress-in-a-box brands - the difference is clear.

Loved by Customers. Loved by Experts.

Written by the company

Ergoflex® is a 2025 Which? Best Buy Mattress
Our mattress has earned another prestigious Best Buy accreditation from leading consumer group Which?, with particular praise for durability, breathability and long-term performance. As the UK's original mattress-in-a-box company, established in 2006, we know that our customers agree.
Ergoflex® is Recommended by Expert Reviews
It’s not just our customers who love the Ergoflex® mattress, the team at Expert Reviews do too. Their specialists put our mattress through its paces over an intensive test and found it to be a supportive, back-friendly choice, awarding a much sought-after “Recommended” accreditation.

A Tried-and-Trusted 10 Year Warranty

Promises Kept Since 2006

As the longest-established mattress-in-a-box brand, in business since 2006, we know our mattresses last the distance in the real world. That's why you can trust our ten year warranty - it's not a marketing gimmick, a copycat claim or guesswork - it's the real deal.

Contact info

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Save up to 61% against competitors

Premium performance & value, saving up to £752 v direct competitor

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,914)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I am not sure now what attracted me to this company but it has been the enjoyable experience. I selected my mattress online, the site was easy to navigate, the payment process was just as easy. Communication from ergoflex was great and the delivery time was fast. The mattress has contributed too the best night's sleep in about 15 years. I highly recommend ergoflex memory foam mattress

November 14, 2025
Rated 5 out of 5 stars

Snooze away!

We were not happy with our current mattress (which was a well known brand, expensive and only 18 months old), so we looked for another make. After many days and sites, we finally settled on the Ergoflex and so far we have no complaints.

November 13, 2025
Rated 3 out of 5 stars

Good quality/design competitive price but lacks firmness and is rather too soft

We had to delay our purchase as the superking size was out of stock which was a bit of a blow having undertaken a lot of research and comparison with other brands, but it was possible to pre-order and secure the special offer price. Having never had a 100% memory foam mattress I wanted to consider it based on the reviews and recommendations I'd read and the design and quality of the materials. Mistakenly, I was under the impression this was a medium firm product and since we were replacing a mattress bought 5 years earlier from a certain Swedish retailer which had started to say in places, we wanted to try Ergoflex since it offered s good balance between affordability, quality, design technology and favourable reviews including that from Which? We had noted that the feel could take a bit of getting used to and should persevere for a good few weeks.Its just over a month now and regrettably whist it might suit some, no way is this medium firm equivalent. I have back issues and had checked its orthopaedic qualities, but this mattress is just too soft making it difficult to maintain correct posture because you literally sink into it as opposed to sleep on it. It was an ordeal getting the superking size up the stairs and unpacked so we have not taken up the option to return it, but I doubt we'll keep it for more than a year.

October 11, 2025
Rated 5 out of 5 stars

So far so good

My mattress was delivered promptly on the expected date and during the estimated time slot. The mattress itself is very comfortable and just what I was looking for. I am a bit sceptical about how long it will hold its firmness as I have had other foam and hybrid mattresses that have sagged after a short period of time, but so far so good.

November 13, 2025
Rated 5 out of 5 stars

Aches and pains have disappeared completely!

We bought this mattress 5 weeks ago after 10 years on the old one. Myself and my husband are pensioners and both agree that we are having the best night's sleep ever. Although we were expecting to find it difficult to adjust to it, it just wasn't the case. We have slept so much better and neck and back problems have disappeared altogether. Excellent mattress all round!!!

November 13, 2025
Rated 5 out of 5 stars

Thank you

Thank you, Ergoflex.

I finally got what I needed, the right mattress. After having tried three ‘trial’ periods from two other well known online mattress companies, all three mattress prior gave me terrible lower back pain and terrible sleep.

Having spent the last 15 years with the mighty ‘T’s’ memory foam mattress - I thought I wouldn’t be able to replicate that same mattress without the much larger price tag - was I glad I gave Ergoflex that chance before went back!

My King size Ergoflex 5G memeory foam mattress is awesome - I only wish I’d come to them before wasting precious time and sleep on the other two brands trial periods.

Thanks again, Ergoflex :)

November 12, 2025
Rated 4 out of 5 stars

A very solid supportive mattress

I would give the mattress itself five stars
By far the most supportive comfortable memory foam matress this is my first from them i have had two others
Delivery of a super king size mattress was by one man who could not manage
I would pay for the option of two person delivery
Offgasing happens with all these beds it’s taken about 7 weeks to clear the smell. Not a few hours as suggested on their info
Accurate info builds trust

November 12, 2025
Rated 5 out of 5 stars

Superb mattress, superb company

Thank you to Ergoflex x Recently purchased a Superking size mattress and we are so pleased with it. Really comfortable, in the right places and so supportive and yet relatively lightweight when tucking sheets in. Could not be happier. The process to order was simple, communication regarding delivery was excellent. Anyone looking for a foam mattress without metal springs, look no further!

October 6, 2025
Rated 4 out of 5 stars

Love my mattresses!

With this being my second Ergoflex mattress which was for the spare bedroom I cannot fault the product, they are amazingly comfortable! The only reason why I knocked one star off was because of the delay in delivering the mattress.

November 6, 2025
Rated 5 out of 5 stars

You won’t be disappointed!

We love our ergoflex mattress! After previously have a ‘snug’ mattress (which no longest exists) I was use to a me wort foam, I initially couldn’t fit one that was full memory foam, the right firmness and not a ridiculous price so I tried an Emma hybrid thinking how different can they be? Very is the answer! Little to no support and didn’t feel like it was good quality that would last so we returned within our trial period. My mum found ergoflex and sent to me, I was sceptical with the shorter trial and also just felt like I’d never find a good mattress again! But my partner and I both adjusted to the mattress straight away and have had good nights sleep ever since. Highly recommend if you’re in the market for a medium firm memory foam!

November 6, 2025
Rated 5 out of 5 stars

Very comfy

Very comfy, it’s was an easy order process, chose my delivery day and delivery was on time , the guy was friendly and took it upstairs for me. Good all round thank you

October 24, 2025
Rated 5 out of 5 stars

superb comfortable mattress

superb comfortable mattress, I normally buy Tempur, but with the price of them, thought I would give Ergoflex a go, for my daughter and guest room, especially as they give a money back guarantee if you dont like. Glad i did, everyone loves the new mattress, wont hesitate to buy another if needed in future

October 20, 2025
Rated 5 out of 5 stars

Love this king size mattress and…

Love this king size mattress and pillows. It’s so so comfortable. Took only a few days to get use to but I put that down to the poor condition or our 10 year old mattress we had before. Totally recommend Ergoflex as a product and retailer. Had a small wait for the stock to be in but not an issue. The mattress came rolled and was easy to handle and get into position, mattress did not get effected in anyway by being rolled and transported. Customer service was excellent with there updates. Great value for money.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, great bed. Felt a little firm at first, but now perfect, and great for my back.

October 7, 2025
Rated 5 out of 5 stars

Finally…….THE ONE!

Thank you ergoflex for creating the PERFECT mattress that I thought didn’t/could not exist.
I’ve had surgery on my back, have hip pain, suffer from arthritis in my neck and also currently have a rotator cuff injury!
I needed a firm mattress to support my neck and shoulder but a softer one for my back and hips. We tried an orthopaedic mattress, an Emma and a simba mattress which all exasperated my symptoms. Our last attempt (before spending thousands on a tempur) was the ergoflex. I’d read all the amazing reviews but was sceptical as we’d previously done this for the Emma and simba ones. Thank goodness we trusted in the reviews! After the first night I knew there was a huge improvement but it’s now been over a week and I’m waking up refreshed, comfortable and almost pain free (I’m receiving treatment for my shoulder injury so a mattress couldn’t cure this although it’s really helping. All other aches and pains have gone though).
We can’t wait to go to bed every night now. I should also mention that we were a little worried about waking up
uncomfortably hot through the night as this had happened on the previous mattresses we had tried. We have been been absolutely fine with the ergoflex, my husband overheats in bed, this has not happened once.
We now have family members placing orders. I hope this review helps as being unable to sleep, uncomfortable, hot and pain is awful! We suggest you just give this mattress a go and I’m sure you won’t be disappointed.
Ergoflex, if you’re read this then we are hoping you release a pillow next 😉

October 15, 2025
Unprompted review

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