I literally bought something from this and it didn’t come at all then we tried talking to the person and said it can’t be returned and they were scamming us
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased mans 'chunky' biscuit coloured cardigan costing over £50. Awful product, dreadful quality, thin not chunky, wrong size, different colour (orange and white). Tried to return without success... See more
well. its like this. a person/company. can be sued AND thrown in court/jail/PRISON.for accepting payment in any way/shape/form. to let a company/individual advertise false existing items on their... See more
Return policy is a scam. Tried to return item in line with their return policy but they lied to me and stated they don't have a USA-based return location (which they list on their website), wouldn't s... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
So disappointed
Will never buy from this website again. I bought a jumpsuit 2 months ago and haven't received it. I wrote several emails to their customers service department and never got any response.
My order number is 3073251
Have yet to get a shipment date after 6 weeks of placing my order!
I ordered from this company 6 weeks ago and have a order number but have yet to receive my order! There is no way to contact this organization and I will NEVER ORDER from them AGAIN!!!
Don't buy clothes or nothing from this…
Don't buy clothes or nothing from this website "Eric Dress" those people/website are on China the clothes are bad cheap quality not worth a penny.
The dress look nice on the pictures I wanted and Small size . What I received :was and xtra large piece of cloth bad sewing see trough.Awfully bad quality not the color in the picture...
This is the answer I received from them after I claimed that the dress I bought for my daughter sweet sixteen was bad quality and wanted return:
Really sorry for the trouble,Is it possible for you to keep the item , we can offer $ 15 as discount ? If not you have to pay for sending the dress back.
1. We will give you refund$38.48 excluding the shipping fee you have paid after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems .
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)
3. The declared package value should be less than $45 in case of expensive customs duty.
Our shipping address is below
Company name:GUANGZHOU TALANGZHE CO.LTD
City:Guangzhou
Country:China
State/Province:Guangdong
Address:1/F, No.9, Xinghong 1st Street, Shibi Street, Panyu District, Guangzhou, China
Postal code:511495
I placed an order back in November and…2021 ******************The order was placed in November 2021… [Order #2622014] (November 18, 2021) and helpline845--521--7386
GREAT CUSTOMER SERVICE TEAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Managed to finally get a hold of an actual person Very happy with customer service ! The pictures of the pets on the socks are beautiful but the material of the socks is weird and unappealing. Product too expensive for what it is. Also don’t be in any type of rush to get your product. Mine took 29 days from day of order to get to me.i wanted to return it back to the company orted everything out for me. He was very helpful, polite and pati
DONT DO IT
It's simple because it's almost like a fake website,but it's just a REALLY BAD company and the worst service ive ever seen and you will get that order months after u order it, if at all PLEASE DONT WASTE YOUR TIME OR MONEY on this website go to fashion nova their still the best
Mans 'chunky' cardigan
Purchased mans 'chunky' biscuit coloured cardigan costing over £50. Awful product, dreadful quality, thin not chunky, wrong size, different colour (orange and white). Tried to return without success (no response to emails). It's my belief the items advertised are copued from another site and them imitated (poorly). I've put this down to experience.
Will never buy from Ericdress again and suggest others stay well clear. Other comments posted back this up
This company is a fraud
This company is a fraud. I order shoes from this sight for a wedding and haven’t received them yet. I requested a refund I received a email stating that they would send me $7 and ship the shoes. I told them give my money I don’t want the shoes. They keep sending emails asking me do I want the order as they have been holding it for a while. I have told the to give me my money and stop stalling. Do not order from this company they need to stop advertising false BS clothing and shoes.
FRAUD..CHEAP. A CON
FRAUD..CHEAP.. NASTY.. A CON!!!!!... do not use this site.. the products are NOT what is on the site.. u get a cheap very nasty version of it n with it comin from china u cudnt send back as will cost way more than the item n ofcourse they know this . Customer service had no intention of helpin even though its fall under false trading n no refund given.. wot i ordered n wot i got.. oh my god was disgustin n embarrassingly cheap n tacky lookin.. stay away from these con artist!!!
AVOID AT ALL COSTS
This is one of the worst places to shop AVOID AT ALL COSTS!!!!! Put order in on the 11th November after being told I would receive by Christmas day. It is now 20 December and its still in China so no way will I get it by Christmas day. I've emailed and they said its about 30-44 business days total disgust with this company. Tried to cancel but will not.. AVOID AVOID AVOID
I got played by this company
I got played by this company. I purchased a dress and paid an extra $30 for it to be expedited. Minutes after I purchased it I decided to get a return on the dress because I had a feeling it would not arrive on time. Right after I tried to get a refund, I was sent an email that the item had shipped (1st red flag). I emailed them and asked them why did they ignore my request to return? No response (2nd red flag). So at this point there is nothing I could do. The event came a Month after I purchased the dress (mind you, it's supposed to be expedited). No dress and I wasn't able to go to the event. 2 Months later and I receive the dress. At this point I don't want the dress. I didn't even open the package so I have no clue what the dress looks like. I've sent several emails about returning the dress and I have gotten no response. I'm out $70+ and still no response. I will never do business with this company again. I highly suggest you do your research before purchasing from Eric Dress.
No jacket no refund!
Ordered a jacket, 3 months waiting nothing still saying they will send it what's a lie asked for refund nothing it's been atleast 10months now, wouldn't waste your time with them!
Horrible customer service and products!
They don't deliver in time send there products are cheap and fall apart. Poor stitching, horrible material choice. Take your money else where.
Still waiting on order to arrive
I ordered and have been waiting for over one month for the order to arrive. They do not provide you with a tracking number only order number so it shows up on their website now as delivered but I don't know where since I can not track it. Contacted them, no reply. Sent an email again today. I will wait 2 more days and if no reply I will contact paypal. It's a pity!
I need to upgrade my review. The dress finally arrived. I gave it a 4 stars for the quality which is good, however it is a tad bit different from the dress on the picture. I also still think that by simply giving clients tracking numbers and not just the location of base on the order number it would give clients peace of mind.
Gutted don’t use them
Gutted, wish I had checked reviews before trading with them. Paid for two items needed for my wedding and despite numerous emails/contacts, no one has responded. I have now raised a complaint through PayPal and will have to purchase elsewhere. Don’t buy from them, as they will take your money and you will never hear from them again
Very poor quality and way high priced
Very poor quality and way high priced. Please don’t buy, no returns or refund ☹️
Once paid, money is gone and can’t do anything. Don’t don’t purchase.
**FRAUD** DO NOT BUY!!
**FRAUD**DO NOT BUY! BUYER BEWARE! Save your money and do not purchase, this vendor is FRAUDULENT - Ordered for a party, paid for expedited shipping and it arrived late. The invoice shows I paid less than what my bank account was charged; I never received an email confirmation for my order. I should have known better. Now I cannot reach customer service at all.... the invoice is completely incomprehensible because it's in Chinese. The charges also show up as "the Seller" or BEI JING JU DE L (not Eric Dress).
I would give it a negative rating if I could.
Not worth 1 Star
Not worth 1 Star ! Items I received are nothing like the images on the site & are cheap , poor quality items sold at an inflated price. DO NOT PURCHASE from this company~ it's almost a scam !!
HORRIBLE!! DO NOT ORDER FROM HERE
HORRIBLE!!! DO NOT ORDER FROM THIS SITE!!! Ordered shoes for a wedding and paid for expedited shipping. Took over a month to get them and not on time for the wedding. Customer service was horrible. They took forever to reply to my many emails and now they are just flat out ignoring my request for a refund!
Do not order
Do not order! I ordered a presale dress and was charged for it. 2 weeks later they emailed me asking me to choose something else because it was out of stock. I was HOT! then I asked for another dress. Almost a month later, they asked me to choose another dress because that was out of stock. They kept giving me the run around. They are refusing to give me a full refund.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



