I bought an Engagement ring from the Ernest Jones Hanley branch back at the end of July. After proposing on the 30th September my fiancé said the ring was slightly too big, so this was sent off for... See more
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Location
Switch locationUnit SU16, The Potteries Centre, ST1 1PS Hanley, Hanley Potteries, GB
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We cannot fault the customer care and service we received from Isobel when buying our wedding rings. There was so much care and attention to detail, we weren’t rushed and pushed into making any decisi... See more
Company replied
Bought watch, which was only available from the manufacturer, ordered and price matched, so a real bargain. Watch due early June 2025, arrived early May, 2 weeks after ordering, so full marks. Servi... See more
Watch is nice and I'm pleased with it . Although I had alot of issues with delivery and unfortunately it didn't arrive in time for my partners birthday .therefore causing me alot of heartache .
Company details
About Ernest Jones - Hanley
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
Unit SU16, The Potteries Centre, ST1 1PS, Hanley, Hanley Potteries, United Kingdom
- 01782272108
4.8
Excellent
37 reviews
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Excellent
Recently purchased a pair of earrings from the Hanley store and had a great experience. A store assistant greeted me on arrival and made some recommendations based on the type of earring I was looking for. She was helpful and knowledgeable. I left with exactly what I was looking for.
November 8, 2023
Unprompted review
Reply from Ernest Jones - Hanley
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Was unable to attend an event today
Was unable to attend an event today due to my wife not being well.
Adam sent a really nice and heartfelt message with best wishes for a speedy recovery.
November 1, 2023
Unprompted review
Reply from Ernest Jones - Hanley
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
"I had the pleasure of being served by…
"I had the pleasure of being served by Alma today at Ernest Jones and I must say the experience was fantastic. Alma was exceptional in helping me pick out the perfect diamond stud earring. She was extremely knowledgeable about the products and paid great attention to detail. The earring I bought looks amazing and I couldn't be happier, all thanks to Alma. It's been a wonderful shopping experience, and I highly recommend Alma for anyone looking for an excellent customer service experience. Thank you, Alma!"
June 24, 2023
Unprompted review
Reply from Ernest Jones - Hanley
Hi Elvira. Thank you very much for such a wonderful review. We work very hard to make sure that we’re offering the best experience possible. We’re delighted to hear that our commitment to our customers and excellent service have made such a good impression. Kind regards Elaine
Most helpful assistant
Having to take a watch back to the Hanley shop because it wasn’t working after been purchased a month earlier. Megan was most helpful in resolving the issue. Would highly recommend. Thank you so much Megan.
October 5, 2022
Unprompted review
Today i had a purchase from them for my…
Today i had a purchase from them for my wedding ring and jewellery.Their costumer services is simple great.ALMA(costumer care representative) listened to my requirements and give me everything the way i want.She guides you really well.Highly recommend place and amazing costumer care.
February 27, 2022
Unprompted review
brilliant experience
brilliant experience, met the probably the best Ernest Jones store manager they employ. Can't wait to go back for another purchase. Well done.
July 14, 2021
Excellent service and very polite staff.
July 7, 2021
From start to finish
From start to finish, the lady who dealt with us was very helpful, polite and professional.
July 2, 2021
Excellent service
Excellent service, love my necklace I had for my special birthday and I purchased a watch for my husband for his birthday
July 2, 2021
Great professional service
Great professional service. Staff member Megan was very informative of products and did not rush me with my purchase
June 30, 2021
My experience was amazing and verry…
My experience was amazing and verry warming and welcoming.
June 23, 2021
Watch is nice and I'm pleased with it
Watch is nice and I'm pleased with it . Although I had alot of issues with delivery and unfortunately it didn't arrive in time for my partners birthday .therefore causing me alot of heartache .
June 20, 2021
Staff were all very helpful and…
Staff were all very helpful and friendly- very interested in the reason for the purchase
June 11, 2021
Very good service and very polite
June 3, 2021
As per usual the staff at the Hanley…
As per usual the staff at the Hanley Branch in stoke-on-trent were lovely. Have had many items from them in the past. I am getting married in Aug-21. Over the past 2 years I have had a special order engagement ring made, we have had both our wedding rings & I went in the other week to get a Tissot XL watch for me to wear to match my wedding suit on the big day. The manager has got to know me quite well over the past so many years & a few of the staff have too. They always ask not long to the big day & how we doing. They always go out of there way to give good honest advice without being byest to any prefferance.
May 27, 2021
I have used Ernest Jones for many years…
I have used Ernest Jones for many years now. Jane and her team are a credit to the business, nothing is ever too much trouble.
They have spent years putting in the effort and have completely won my business, wouldn't go anywhere else.
May 18, 2021
Excellent service
May 13, 2021
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