Bought a white gold ring wedding ring. Sadly within a short time it discoloured. Ralph the store manager sorted it all out we exchanged for a platinum band paying the extra, Ralph gave excellent cust... See more
Location
Switch locationUnit 53C Liverpool One, 67 South John Street, L1 8BU Liverpool, Liverpool One, GB
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My husband bought me an expensive watch from the Liverpool branch, for Christmas. Upon opening it, the watch battery was dead/or watch not working at all. I don't expect that from a quality wa... See more
Company replied
I have been looking for a nice watch in Ernest Jones at Liverpool ONE. picked the one I wanted and Owen, the assistant salesman in there sorted everything out. Professional, knowledgeable and mad... See more
My husband purchased an opal / diamond ring for my 60th birthday after 18 months the opal has fallen out and is lost. It was hardly worn. Having viewed the website I now see that 6 other people who b... See more
Company replied
Company details
About Ernest Jones - Liverpool
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
Unit 53C Liverpool One, 67 South John Street, L1 8BU, Liverpool, Liverpool One, United Kingdom
- 01517097533
4.2
Great
44 reviews
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Bought an engagement ring with the…
Bought an engagement ring with the expert guidance of Sharna in the Liverpool One Store. Sharna talked me through all the options and was super patient and personalised. I will be shopping here long term!
June 18, 2021
Excellent service from Earnest Jones…
Excellent service from Earnest Jones first time ordering really impressed thank you
June 17, 2021
A very good and polite sevice.
June 17, 2021
Can’t say anything but amazing I have…
Can’t say anything but amazing I have already filled in the survey but so helpful and made us feel comfortable
June 11, 2021
Great service Liverpool One Store
The manager of the store (forgive me I'm awful with names) and the store assistants were fantastic, extremely polite and helpful.
June 11, 2021
Excellent rings and customer service
June 5, 2021
Helpful and courteous service.
June 5, 2021
Enrnest Jones it's a very good store
Enrnest Jones it's a very good store, and the quality is also very good. I give five stair.
June 5, 2021
Great service
Great service. The lady who served me in the store in L1 was very helpful would definitely shop there again
June 3, 2021
Liverpool One branch - excellent customer service
I visited the Liverpool One branch with my father looking for my 40th birthday gift. The staff were patient, helpful and friendly and couldn’t do enough for us including polishing my wedding rings.
Excellent customer service! Thank you ladies.
June 3, 2021
Service was very good
Service was very good, didn't wait long while they put a battery in my watch
May 28, 2021
Really fantastic service
May 27, 2021
Visited the Liverpool one store…
Visited the Liverpool one store recently. Very friendly attentive courteous staff
May 27, 2021
Excellent customer service
May 27, 2021
On time
Friendly and helpful staff In the shop in Liverpool 1....
Less helpful in the shop in Warrington...
May 25, 2021
Customer service was fantastic
Customer service was fantastic. Sales advisor was very helpful too
May 25, 2021
Excellent service
May 20, 2021
Diamond neckace cost over £1000 but…
Diamond neckace cost over £1000 but sharp edges at clasp !- not sure how this passed QC. Wanted to get chain shortened and was told in the purchase shop initially £100 plus 2 weeks wait,when queried was told £57 even though assistant said it should be approx £35.Decided to go elsewhere and they deburred the clasp and shortened it in one hour for £20.
Necklace is pretty but quality and service leaves a lot tobe desired.
May 18, 2021
Lovely lady served me
Lovely lady served me, nothing was too much trouble and I left feeling really happy both with my purchase and the service I received.
May 13, 2021
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