Ernest Jones - Newcastle Reviews 

25
TrustScore 4.5 out of 5

4.7

11 Eldon Way, Eldon Square, NE1 7XS Newcastle, Newcastle Eldon Square, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Came in to store to look for an engameny ring and was approached by Lorraine. Who was wonderful. She gave me great insights into what’s available and I happened decide right then and there what I want... See more

Rated 5 out of 5 stars

I would like to leave a compliment for Lorraine and her managers at your Newcastle upon Tyne Eldon Square. She served me today and was very friendly and understood my need to view and handle an item.... See more

Rated 5 out of 5 stars

Great customer service, we were served by Elisha who was brilliant, very Knowledgeable and friendly and gave us the time to consider our purchase, great selection of watches at competitive prices keep... See more

Rated 3 out of 5 stars

The staff were very helpful. One of the rings has been ordered in an incorrect size. Will have to take this back and reorder.

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Repair Service
  4. Watch Store

About Ernest Jones - Newcastle

Written by the company

Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.

Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,

Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.

The Watch Experts



As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.

We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.

At Your Service



We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.

Here For You From ‘I Do’



From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.

Contact info

  • 11 Eldon Way, Eldon Square, NE1 7XS, Newcastle, Newcastle Eldon Square, United Kingdom

  • 01912615547

4.7

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.7

All reviews

(25)

638 reviews in the last 12 months

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Rated 3 out of 5 stars

Staff helpful but ring size incorrectly ordered

The staff were very helpful. One of the rings has been ordered in an incorrect size. Will have to take this back and reorder.

May 18, 2021
Ernest Jones - Newcastle logo

Reply from Ernest Jones - Newcastle

Hi thank you for contacting us and i hope this is now resolved for you - Many thanks Pamela

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