I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more
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Review summary
Created with AI, based on recent reviews
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I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more
Company replied
I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more
Company replied
I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more
Company details
Written by the company
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contact info
United Kingdom
- support@escentric.com
- www.escentric.com
4.4
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
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Reply from Escentric Molecules
Thank you for the fantastic 5-star review! We're so glad you were pleased with the presentation and the scents, and we're happy you enjoyed the samples. We truly appreciate your feedback!
Escentric Molecules
Great fragrances all high quality will…
Great fragrances all high quality will definitely bye again.
July 22, 2025
Reply from Escentric Molecules
Thank you so much for the 5-star review! We're delighted to hear you love our fragrances and that you'll be buying from us again. We look forward to your next order!
Escentric Molecules
Poor customer service and understanding…
Poor customer service and understanding of a product which was not fit for purpose.
July 21, 2025
Reply from Escentric Molecules
Thank you for taking the time to share your feedback. We are truly sorry to hear that you were disappointed by your recent experience.
We have reviewed your recent interaction with our Customer Service team and take on board your feedback that the resolution that was delivered did not meet your expectations.
Escentric Molecules
order never received
I was charged $9.95 shipping which I was told via dhl. It never arrived. To this day it is stuck, not with dhl, but in the usps without any movement on the tracking for 2 weeks now.
July 22, 2025
Reply from Escentric Molecules
Thank you for bringing this to our attention. We are very sorry to hear about the significant delay with your order and the frustration caused by the conflicting tracking information.
We have reviewed your recent conversation with our customer service team and can confirm that we are actively investigating the issue with the courier.
Please continue to communicate with us via email, and we will provide you with updates on the status of your parcel as soon as we have them. We are committed to resolving this for you.
Escentric Molecules
Reply from Escentric Molecules
Thank you for your fantastic 5-star review! We're thrilled to hear you're happy with our fast shipping and communication.
We truly appreciate your feedback!
Escentric Molecules
Molecule 01 and 02 are both…
Molecule 01 and 02 are both irreplaceable in my collection. They smell so good and are understated while projecting well. Exactly what I'm looking for.
July 21, 2025
Reply from Escentric Molecules
Thank you for your review! We're so pleased to hear that Molecule 01 and 02 are irreplaceable in your collection.
Escentric Molecules
The shipping was quick/reasonable for int'l shipping
The shipping was reasonable for international post, and came quickly. These items are hard to find in local stores AND local sites.
July 21, 2025
Reply from Escentric Molecules
Thank you for your review! We're so glad to hear that you found our international shipping to be both quick and reasonable.
Escentric Molecules
Thank you guys
Thank you guys, it was the best purchase for the year- packaging is top notch, This is the first time I've seen such a presentation - everything is done and thought out with love, and of course the cherry on the cake is my favorite eccentric molecule number 2, I've loved it for over 7 years - and this is love for centuries.
July 21, 2025
Reply from Escentric Molecules
Thank you so much for your review! We're absolutely thrilled to hear that your purchase was the best of the year for you.
It's wonderful to know you loved our packaging and presentation, and we're especially delighted that Escentric Molecule 02 has been your favorite for over 7 years—a true love for centuries!
Escentric Molecules
I love the product and the wrapping is…Bea
I love the product and the wrapping is Beth nice also some freebies very satisfied and I will definitely order again
July 21, 2025
Reply from Escentric Molecules
Thank you for your wonderful 5-star review! We're so pleased to hear you love the product and that you were satisfied with the beautiful wrapping and complimentary samples. We look forward to your next order!
Escentric Molecules
Amazing
Amazing, I’ve have been wearing the Escentric Molecules scents for years. I will never change, I still get daily compliments
July 21, 2025
Reply from Escentric Molecules
Thank you for your lovely review! We're absolutely thrilled to hear that you've been a loyal fan for years and that you still receive daily compliments. It's wonderful to know you'll never change—we truly appreciate your loyalty!
Escentric Molecules
Reply from Escentric Molecules
Thank you for your review! We're thrilled to hear you love the fragrance and that it was excellently presented with quick delivery.
Escentric Molecules
Lovely smelling product and always well…
Lovely smelling product and always well packaged and perfect delivery.
July 21, 2025
Reply from Escentric Molecules
Thank you for your fantastic review! We're so pleased to hear you love the product and that you're consistently happy with our packaging and perfect delivery service.
Escentric Molecules
Redolent
The Escentric Molecules site is easily navigated. Good choice of products. Free and quick delivery. Products arrive beautifully wrapped (I keep the boxes, they make a beautiful bathroom display)!
Escentric Molecules scents are beautifully fragrant, our favourites are Molecule01, Patchouli and Mandarin.
We always received lots of comments an our scent. Would definitely recommend to all
July 21, 2025
Reply from Escentric Molecules
Thank you so much for your wonderful 5-star review! We're thrilled to hear you find our site easy to use, and we're so glad you appreciate our beautifully wrapped products and quick delivery.
It's fantastic that you love our scents, and that they consistently receive compliments. We truly appreciate your recommendation!
Escentric Molecules
I ordered the wrong number
I ordered the wrong number, should have got number 2 but all smells nice.
July 21, 2025
Reply from Escentric Molecules
Thank you for your review. We're glad to hear that you're enjoying the fragrance, even though you ordered the wrong number.
Escentric Molecules
Very unique
Very unique, head turning product. The packaging is also quite nice and inviting. Highly recommended because it’s different.
July 21, 2025
Reply from Escentric Molecules
Thank you for your wonderful review! We're so pleased to hear you find our fragrance very unique and a "head turning product." It's great to know you appreciate the packaging too.
Escentric Molecules
Reply from Escentric Molecules
Thank you for your wonderful review! We're so thrilled to hear that our fragrance has been your favorite since 2009 and that it's become like your own personal scent. We truly appreciate your loyalty!
Escentric Molecules
Very disappointed
Very disappointed, bought the 30ml escentric 05 ( which is such a lovely scent ) for £60 and I can’t smell it at all after 2hours! I won’t be buying again as it’s very expensive for what it is.
July 19, 2025
Unprompted review
Reply from Escentric Molecules
Thank you for your review. We're truly sorry to hear that you're disappointed with the longevity of your Escentric 05, and that it didn't meet your expectations.
We appreciate your honest feedback. If you'd like to discuss this further, please contact our customer service team at support@escentric.com with your order details so we can assist you.
Escentric Molecules
Reply from Escentric Molecules
Thank you for your fantastic 5-star review! We're thrilled to hear you're very happy with our great product and very fast delivery.
Escentric Molecules
Disapointed with Molecule 01…
Disapointed with Molecule 01 experience. Not only did I pay 35 euros for a 3-5 days delivery but moreover my order got lost and no one would have noticed unless I had written an email to enquire about my order status. Escentric had lost track of the parcel and another parcel was sent which delayed even further that expensive delivery. In the end the perfume smells nothing, I tried it a few times and smell nothing. I know there is a warning under that perfume but I was hoping to smell smthg after a few days. No one smelled nothing on me either. I am too disappointed. I mixed it with another perfume still nothing. Can I please get a refund, exchange or coupon please to appease that poor 1st experience please ?
June 23, 2025
Reply from Escentric Molecules
We're truly sorry to hear about your disappointing first experience.
We apologise that your order was lost in transit and subsequently delayed. We understand your frustration, especially since you had to inquire about its status.
Regarding the scent, Molecule 01 is intentionally subtle and can be difficult for some people to detect, depending on individual sensitivity.
If you'd like to discuss this further, please contact our customer service team at support@escentric.com with your order details so we can assist you.
Escentric Molecules
Purchased from their website, quick shipping!
Ordered directly from their website.
I ordered molecule 01 and the molecule+ discovery set.
Was quick to ship and received well packaged/no damage.
Molecule 01 gets used as the base layer for all my scents, which helps every scent last longer, and contains iso e super, which is supposedly an aphrodisiac. Personally, I found that it just helps to ease people around you
Molecule+ is molecule01 with an attached fragrance, and they are ALL great. I’d say you can even use a molecule+ scent on its own as a signature.
June 23, 2025
Reply from Escentric Molecules
Thank you for your fantastic 5-star review! We're thrilled to hear that your order shipped quickly and arrived beautifully packaged.
It's wonderful to know you're loving Molecule 01 as a base layer and finding that it helps ease people around you. We're also delighted that you're enjoying all the scents in the Molecule+ Discovery Set. We truly appreciate your detailed feedback!
Escentric Molecules
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