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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the beard care items and their unique, long-lasting scents. Many consumers consider these products to be the best on the market, appreciating their effectiveness in making beards soft and manageable, and noting the luxurious feel and excellent presentation. However, some customers have experienced issues with their orders, specifically regarding product availability. A few people mentioned ordering items that were subsequently found to be out of stock after order confirmation, leading to delays or changes in their expected delivery. Additionally, a small number of reviewers noted inconsistencies in product quality, particularly with refill pouches lacking the expected fragrance.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding the scents and effectiveness of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Order

People report ambiguous experiences with order. Some customers found the ordering process straightforward and... See more

Based on these reviews

Rated 5 out of 5 stars

Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more

Rated 5 out of 5 stars

Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly respons... See more

Rated 5 out of 5 stars

Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more

Rated 5 out of 5 stars

Hi I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular . I have a photo of when I first pur... See more

Company replied


Company details

  1. Hair Product Store
  2. Cosmetics Store
  3. Health and Beauty Shop
  4. Perfume Store
  5. Toiletries Store

About ZOUSZ

Written by the company

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I came across Zousz recently and…

I came across Zousz recently and decided to give them a try, and I’m glad I did. The ordering process was straightforward and delivery was quicker than expected.

The product quality is genuinely good – everything matched the description and feels well made. You can tell it’s not just cheap, rushed stock.

What stood out most was the customer service. I had a quick question before ordering and got a clear, helpful response without waiting ages. Overall, really positive experience and I’d definitely use Zousz again.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with…

Absolutely amazing experience with Zousz! The customer service from Zohaib was outstanding — he handled my issue quickly, professionally, and made the whole process smooth and stress-free. It’s rare to find service this responsive and helpful.

The Gold range is honestly the best — it smells so rich, luxurious, and long-lasting. The quality really stands out.

My husband has had many compliments using the beard balm and oil — the scent is incredible and clearly gets noticed.

Highly recommend Zousz for both their incredible fragrances and top-tier customer service. Will definitely be ordering again! ✨

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely oud products for men

Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Where is my order

Where is my order? Ism waiting since 11.2025

February 25, 2026
ZOUSZ logo

Reply from ZOUSZ

Hi Fayez,

Unfortunately we are unable to ship to Saudi Arabia due to the ongoing conflict, we do not have couriers who are shipping to your location.

We apologise for this inconvenience

Rated 1 out of 5 stars

The product is very nice

The product is very nice - if and when you ever receive it! I requested and paid for next day delivery to be told it would take another 3 weeks to deliver. This is the second time this has happened.
When it was advertised on Amazon, it was delivered the next day. Not anymore.
I wish I'd gone elsewhere.

February 23, 2026
Unprompted review
ZOUSZ logo

Reply from ZOUSZ

Hi Andrew,

Thank you for your review.

You’re absolutely right — if next day delivery is selected and paid for, that is exactly what should happen. In your case, it didn’t, and that’s on us.

Your order was refunded in full, and we also refunded the delivery charge. The delay was caused by stock availability issues during a supplier transition, but that should never have conflicted with a next-day delivery option being available at checkout. We have since corrected this to prevent it happening again.

We completely understand your frustration, especially as this was not the first time you experienced a delay. That’s not the standard we aim to operate at.

We genuinely appreciate that you rate the product highly, and we’re sorry the service didn’t match it. If you ever decide to give us another chance — whether direct or via Amazon — we will make sure the experience reflects the quality of the product.

— Zohaib
Founder, ZOUSZ

Rated 5 out of 5 stars

Great experience from start to end

Great experience from start to end. I ordered something without knowing there was a pre ordered item on it. Once I got in touch with them they dispatched my available items the same day which I got next day delivery on. Cannot fault them at all.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

No delivery for over two months

Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor unfortunately, be aware. Customer service is responsive but only when I email, need to get their supply chain in order

November 27, 2025
Unprompted review
ZOUSZ logo

Reply from ZOUSZ

Hi Salman,

Thank you for your honest feedback.

You’re absolutely right — waiting over two months for delivery is not acceptable, and we take full responsibility for that. Regardless of what was happening behind the scenes, you should never have had to chase us.

As discussed directly, we have processed a 50% refund and are shipping your full order along with complimentary products as a gesture of goodwill. That doesn’t undo the frustration caused, but it is our way of making this right.

We have recently restructured our supply chain and logistics partners to prevent delays like this from happening again. The disruption impacted a small number of customers, but that doesn’t make it any less important.

We genuinely appreciate you giving us another chance after your first order years ago, and we’re sorry we didn’t meet the standard you previously experienced.

If there’s anything further we can do once you receive your order, please contact me directly.

— Zohaib
Founder, ZOUSZ

Rated 2 out of 5 stars

And we wait….

So, second review in a short while here about Zousz, and maybe I’ve been unlucky, but needs saying.
First thing is the product is great. It’s unique and original and good quality.
Second thing is the delivery and service are poor. Ordered with a view to giving as a Christmas present with a promise of product coming in 15th December and no sign or update of when I can expect it.
Hardly Christmas ruined, but just infuriating….

December 23, 2025
Unprompted review
ZOUSZ logo

Reply from ZOUSZ

Hi Colin,

Apologies for the delay, as discussed over email you did receive your order prior to Christmas, although we appreciate there was still a delay.

We aim to improve our service going forward.

If there's anything else we can do for you, please let us know!

Best wishes

Rated 5 out of 5 stars

Best In The Market, Hands Down!

Where do I even begin!

Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is long which is where the beard balm really begins to show off as combing it has become even easier than my previous routine with black castor oil (which got messy after a while and stained shirts)

The scent has become like a signature scent for me. It is mature, clean and lasts 24hr even after a shower im the evening. Best brand on the market by far! Prices some may question being expensive but the quality and product longevity reflects that! Bearing in mind I use this twice a day often i still get 6-8 weeks from it considering I have a large beard.

July 23, 2025
Unprompted review

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