Esendex Australia Reviews 142

Had always great support from the team
Great company to deal with

Reliable, helpful staff, easy to recharge credits.

Been Good so far. Never seen any major outage/issue.

Good customer service. Could be a little better priced and more pricing options. Other than that, has been a fairly seamless experience.

Simple system to use. Reliable.

Very user friendly interface on the website and exceptional customer service.

Good service. I think the account management is valuable for customers as it is also valuable for Esendex. The billing options are very flexible. Overall this service ticks all our boxes.

Very helpful through the set-up of the project and great results for the campaign.

All in all, a very good service.
Occasionally we do have some banking.

Very easy program to use and follow. I don't have any issues with it and find it a great tool for contacting customers.

Our Account Manager is incredibly helpful (and patient) when it comes to our SMS campaigns. She really works with us to make sure we get the best outcome with every send. She's also quick to give us suggestions as to additions and edits to provide our customers with the best experience.

Recent upgrade by Esendex left us without SMS services for 6 hours. Testing procedures and controls need to be a focus for improvement.

I had an issue last week will receiving sms responses and was unsure where the problem lay ie with my IT person, our database people (RDB) or Essendex so cc'd all parties and Essendex were extremely fast to get back to me to look into the issue, even in my account mangers absence. They offered an interim solution and told me how to access a spreadsheet of responses so I could at least see who had responded to me while we took the time to find where the issue was. It ended up not being an Essendex issue at all but had come about because of an outlook update.

Efficient and accurate service when sending messages

Fantastic service by all the staff, especially Leah Lowe - no problem is too big, always cheerful, very prompt with sorting any issues out or follow up on queires, even when its after hours.

Thank you Leah for your outstanding service and we look forward to working with you through out 2019.

Very happy with service to date.

very good company and great customer service

Great support team! Excellent platform for SMS.