Esprit Reviews 

I made an order in late November and returned one of the items straight away with 48h delivery note which was inside the order.

Almost TWO MONTH later - still awaiting for my refund.

The customer service is terribly rude, the assistant made me repeat my order number S-I-X (!) times. He sounded like he was chewing something and was not interested in helping me at all.

The cherry on top - "You have to be more patient!" - the guy said.

Thank you very much, Esprit, for unwanted advice. How about you do your own job properly and proceed the return according to your own T&Cs instead of giving me advice on my personality.

Returned 6 pairs of jeans in one box to only have a refund for 3 pairs. Called customer service to complain, they said they would look into it. Had to chase them again 2 weeks later as I had heard nothing. Eventually got the rest of my refund after chasing another 4 times.
MY ADVICE IS TO STAY AWAY FROM SHOPPING AT THIS COMPANY!!!

I sent back 4 items to be refunded but they said they only received two items therefore failing to refind 60 pounds. After countless emails and phone calls still no resolution.

AVOID AT ALL COSTS!!!!

I bought using a 3 day delivery arrived 2 weeks later, they had the cheek to blame brexit for it. They send a script email and then they didnt even deliver it to me had some random signature on it. They do not respond to your email instead sending a script and I asked for a refund they ignore me. Save yourself some headaches and avoid this company. Also they post from germany not uk so then they blame the channel tunnel too! Its a uk site so you expect it from uk. Just avoid the rude, incompetent fools that are esprit.

So disappointed by the very poor way this company has not resolved my issue. Simply put, I bought an item on 12th December for my daughter. I was surprised to see that it was at a 30% discount. I bought the wrong size. I called to ask how to exchange it. The item is now full price again and I am told that I must return and buy the different size at full price with no effort to help me resolve and at least support me on how to pay for the item at the original price I paid for it. (The first rep I spoke to even incorrectly told me that my 14 days had run out to return and be refunded).
Yes it arrived in good time but now they have effectively told me that this is not their problem. If I were you I would think twice/thrice before trusting this company. All they have done is try and spoil a 13 year old girl's Christmas.

I will never order again! I am waiting for a refund since 24.11.2020 was calling to customer services three times and they are absolutely useless and helpless, every time they told me different stories! Just called them today and they told me - We can't help!

I've bought a few things from Esprit. This is the second time I have had a problem with receiving my refund. They only respond with a generic email which I cannot reply to. I returned an order on 2nd December. Their website clearly states that returns made before the 28th December will not incur a delay in processing the refunds. This customer service is appalling and they do not follow through with their reasurring claims on their website. Please give me my refund Esprit.

Liars!
Absolute nightmare of a company! I love Esprit clothes, but had never bought from them online, only in stores. I'll never buy from them again!!!
I had to return all items in my order and they've refunded me for only one! I have called and emailed, and each time they tell me I'll be refunded immediately or within 2 days. It's now been 19 days, and I'm still waiting for £82.08!
They've stopped replying to my emails, so I've had to raise a problem within the PayPal resolution centre.

BE WARNED - THIS COMPANY STEAL FROM YOU AND TELL YOU LIES!!!

I bought some cords which are lovely but haven't been able to get my money back on the ones I returned. They owe me £126. I have phoned 3 times and have been told that there was an error refunding me but still it hasn't been resolved. The wait time when you phone is very long and the people I spoke to have been unhelpful and sometimes rude. I have no idea how to get my money back, so I am going to contact Resolver to step in.

Really bad. Return 4 coats. But only refunded back for two. They owe me over £150.00. I have emailed them and rang them but this has not been resolved.
I am extremely disappointed with the whole shopping experience. I bought clothes from them in the past but never again with this awful service. Very stressful

Eventually they refunded the whole amount (short of £3.00). I had to keep phoning them.

I ordered a coat via the website before I read the reviews on here so obviously I was very concerned once I placed my order due to the amount of negative reviews.
I placed my order on a Friday evening and had tracking information in an email on the Monday. The coat arrived a few days later. I didn't actually like the coat on me so I took it to my local post office for return. I received an email to say they had received my return request a couple of days later. Just under 2 weeks later I received the money back in my account.
Overall my experience was positive, just can't give 5 stars because the return did take a while.
But I definitely didn't have a bad experience at all.

I love their clothes, but have had some shocking experiences with returns and refunds. They have several times disputed items that I have returned. Last month they have processed items from two orders I have returned and when I phone up, which is three times now, they told me that they have refunded me the money, but they have not! It is not in my paypal account, not back on my credit card, and I have had no emails from Esprit or from Paypal telling me I have been refunded. They have just kept the items and my money, and I don't know what to do next?!

I've been ordering from Esprit for years and never had any problems with orders and returns. Quality is excellent for the price, too.
Delighted with my new pair of boots and handbag I got from the Black Friday week sales!

Love their clothes (Esprit / EDC). They are really amazing value too.

I like how they do different lengths, often 3, for trousers. I find the sizing fairly reliable, I'm size 8 for Esprit trousers normally, but 6 for the linen trousers I got from them.

I had to exchange a pair once because the length was too short in navy even though the black version was fine (maybe slightly unreliable length measurements). I wanted to swap them in store, but because I'd bought them online it wasn't possible - bit annoying!

Overall, one of my favourite clothing brands, especially for trousers.

I've been buying stuff from Esprit for years. Their clothes are always a great quality. The order arrived quickly, and was a great value in the sale.

worse customer service ever. refund takes ages to process, the return policy is soo unfair, you have to drive ourself to go to Parcelforce Depots to drop the package which cost you money as all the depots are far from Central london, Esprit dont offer no alternatives

Refund nightmare, I returned 3 of 4 items, got refund for 2 and a bit items! Arbitrary amount refunded. 3 emails later and still no refund despite being told 3 times I would get the refund.

Disgraceful service. DO NOT SHOP HERE

I came to this sight whilst trying to search Esprit official complaints contact and was shocked as I began to read one review after the other all detailing exactly the same issue as me. Like me they have returned items which esprit have claimed were kept and have had to fight just to get money owed to them back. I have never been so stressed and frustrated they are the worst company with the worst customer service , they are robbing and thieving and can’t believe they are still trading .
I ordered 3 coats from them 2 different styles and sizes (bearing in mind when the parcel arrived it was completely damaged) I kept one coat and sent the other 2 back with the completed returns form. They claimed I kept 2 coats and only refunded me for one. There coats start from £100 so not cheap. It’s been 4 weeks now since I have repeatedly emailed them , I have tried ringing their customer service telephone number which constantly rings out until eventually cutting me off. They emailed me once to say they had passed on my “query “ and would be in contact in 2 working days .. utter lies!!!! Never heard from them and I’m still sending follow up emails. I’ve never been so stressed and frustrated, I don’t know what to do they kept or robbed me off £120 . I will not let this lie.. I will be going to my credit card company and trading standards. Esprit do you think this is acceptable??? Would like to hear from people with similar Experience. I will be going to my credit card company as I will not let them get away with keeping my money for nothing, and we have consumer rights.
Will never shop from them again

Very good experience with this company. The clothes are very good quality and definitely worth of the money. I Recommend and will be definitely buying again from them.

I ordered 3 items from their website and chose free delivery option. Unlike most reviews here, I was really pleased with the overall experience. The items took 4 days to arrive and It was packed proffesionally in a Espirit original box. We did not want to return anything but the return form could be found inside the box. All cloths were of high quality and fit as expected.