Esprit Reviews 

I sent back an item on 10 Jan which was received on 12 Jan at their UK returns address. My account has shown they acknowledge this return but I have not received my refund. I have rung them twice and they just blame the new customs procedure, I guess they forward returns in bulk onto Germany where the company is based. The last time they did say they were sending out claims forms so they could process refunds for people who have been waiting (presume you had to complain first to be able to get this form). I was supposed to be sent this form within 24-48 hours and here I am still waiting... Can’t work out why I have to wait so long for something that is sent by email anyway. Fed up with the lies, I have loved Esprit for a long time but I won’t be buying from them again.

ordered 5 items, only one of them came.I advise anyone not to buy from this company, if you do not want to be deceived.

Having just read the last page of negative reviews realised there are so many people waiting for their refunds. Whatever excuses they are using (Brexit, Covid, Snow(?!) it simply isn't good enough. I am due over £100 refund - sent my items back weeks ago and emailed them twice. Appalling customer service & sadly after many years of loyally buying clothes from Esprit I won't be buying anymore.

I ordered the same coat in two sizes and they were delivered on the 6th January. Neither were suitable and I returned them on the 9th January. I checked and they were received to a Leeds address on the 12th January. I have spoken to at least four people who have been no help whatsoever. I then complained and a gentleman rang me on the 8th February from Germany to confirm I would receive a refund within 5 days. I have rang the UK number again today and was told yet again it’s an issue with Brexit and he doesn’t know when I will get refunded. I am very concerned I will not receive my refund of £273 and this is very worrying. I will never ever shop again with Esprit I think their customer service or should I say lack of is disgraceful.

I ordered a coat from Esprit on 28 Dec 2020.. It arrived on 8 Jan 2021. It was too big. I returned it on the same day using the Parcelforce label which was provided. . It was received by esprit on 11 January to a UK warehouse.

I have emailed Esprit at least twice. A standard response is made with no attempt to deal with the issue.

I also called esprit customer service A return refund form was to be sent immediately. It has not arrived.

Customer service clearly are not telling the truth. I won't use this company again.

Terrible customer service, a disgrace, using Brexit as an excuse. My item was returned within 2 days on the 14th January. I have proof it was returned phoned twice & sent several emails, always receiving an automatic response it's been now 5 weeks & still nothing. I have been their customer for years but won't be buying from them ever again. I paid via PayPal

Shockingly bad!! I returned a jacket nearly two months ago and it was marked on my account within a few days as returned processed but I have still not received my refund. I seriously doubt I ever will! I’ve sent numerous emails and always receive a standardised response blaming Brexit and border issues, which is a complete joke as it was sent to a UK return address!!! Plus it was marked on my account as return processed weeks ago! This company are just using Brexit as an excuse not to process refunds and rip UK customers off! It’s a big scam and I would stay well away from this company! In the end I pursued through my credit card company and have received a refund via that. Just save yourself the trouble. Plus their clothes are poor quality anyway, just not worth it!

Terrible customer service, no update after 6 emails of trying to find out where my return is and not refunding me £100. I have proof of return and they keep ignoring me. Shocked at how a supposedly reputable brand can do this. Where is my parcel when it says ‘arrived’ and why aren’t they giving me my money back?! Horrendous

Beware Beware getting your hard earned money back on returns from Esprit does not happen. I have emailed 4 times rang 6 times and no help no feedback. You are the worst company I have dealt with. WE ARE CUSTOMERS or WERE.

This company has been ignoring my emails for over a month now. Exchanged dozens of emails and never received the full refund for goods that I returned.

SHOCKING.

Update - after contacting the CEO directly, I received my refund with a huge apology! Restored my faith!😀

I have shopped with Esprit for years and never had an issue. However, I returned a parcel with a value of over £100 on 15.1.21. Parcelforce confirm delivery. I am yet to receive a refund despite my account showing 'refund on its way' for nearly a month! I have spoken to customer service twice by phone and by email and have been told to be patient as Brexit and the pandemic have caused issues. I have contacted Trading Standards but they can't help because it is showing as a European retailer. I've contacted my credit card company who won't help as I paid through PayPal, who have been useless. I'm sceptical that I will receive my refund. Unless you are sure about a purchase, don't buy as you are taking a huge risk, should you need a refund.

I am absolutely disgusted with the way the company has treated the return of my refund which is little under £300. They claim it is due to BREXIT but why did such a large company not put procedures in place to counteract the problem. I have been waiting nearly six weeks for a refund.
I will NEVER buy direct from them again!!!
JP

Awful. They received my sent back package a month ago. No refunds yet. I tracked the parcel and a customer service advisor also confirmed it had been received but said it was likely “sitting in a warehouse under a pile of other returns” because they only have minimal staff working due to COVID. Email only yields automatic responses about border delays; COMPLETELY irrelevant. Might be a case for Martin Lewis if esprit don’t pull their finger out. Wish I’d read reviews before ordering. Wouldn’t be surprised if they went bust, but then again maybe not with all their hoarded returns money.

Absolute disgraceful way to treat customers. Will never buy from them again. Surely someone can find a way to escalate issues? Am trying to find the chief exec of Esprit UK. If everyone emailed them directly we might get some action.

It is unbelievable that a Brand like Esprit is treating their customers without any respect. I am waiting for my refund for ages, tried to call and their agent hanged up the phone on me. Now the number it isn´t even working, sent an email and no answer, tried facebook, no answer neither. Definitely, I will not order from Esprit again, they owe me money! They are thiefs!

Really anxious, sent item back 3-4 weeks ago and no refund yet. Have over 100 pounds to get back so I'm starting to worry, given the other reviews...

Esprit refuse to process my refund on the basis of Brexit, they are using the current political climate as leverage to withhold my refund. Please note ParcelForce have confirmed my return was indeed delivered back to Esprit.

The Esprit customer service agents all contradict each other, one agent stated my return was received, another member stated my return is untraceable, claiming that Brexit has caused delays; however these false assertions are disproved by ParcelForce and the accidental admission from the Esprit customer service agent. Ensure you photograph the returns postage label, as ParcelForce will request these details when you need proof of return/delivery.

It would therefore appear that Esprit are actively engaging in unfair trading practice by using the Brexit political situation to bypass consumer law and its trading responsibilities. Have since filed dispute with my credit card provider.

I have shopped with Esprit for years without a problem but I returned part of an order on 21st December and it still shows on their system as 'returns en route'. Parcelforce tracking shows it as delivered to them 22nd December and still no refund. I have now sent 3 emails and had 2 phone conversations - no refund still. No response to emails and I just get told on the phone that its been passed to another department to process a refund. I would think twice about shopping with them again now as they have a large amount of my money AND the goods and just ignoring or fobbing me off when I chase the refund

Nice products but poor customer service. An item of my order has not been sent and I am still waiting for the refund after more than 2 weeks. I have attempted to contact them by email on several occasions with no reply at all. This was the first and the last time I am buying something from this company in UK.

I have sent back 2 items since 5th January and I haven't received any confirmation of receiving the items or refund. I do love the clothes and shoes but that is not the way that consumers should be treated.
I have been buying their items for years and it's the first time when I have to return an item back.
Shame that I didn't read others people comment before sending it.
Not happy at all.
After writing this review, I've finally received my money back (just a weeklater). Good luck to you all.