Esprit Reviews 

Have to say looking at the recent reviews for this company I was a bit concerned about ordering. However having previously had no bad experiences I decided to give it a go. Really pleased that I did as my order ran smoothly. My parcel was received within 4 working days of ordering. I didn’t have to return anything so can’t comment on the returns but the delivery service good so hopefully they are getting back on track

I too have been trying to get a refund from Esprit for weeks for an item that they acknowledged via email on 5th March that they had received back. Final straw this morning when I received an email telling me that if I wanted an 'advance refund' I would need to fill in the attached form and post it to Germany (although this would not guarantee a quicker processing of my refund!). I shall never order anything from Esprit again - quite clear to me that they are cynically holding onto funds to help them through the current crisis. Unacceptable.

Be careful with this company, they are quick to take your money. But when you send unwanted items back they don’t give you a refund and make excuses as to why they can’t or why you need to wait for a refund. I’ve been waiting for my refund since last year December believe it or not.

Update: Customer Service team have been responsive to the issue after sending them the photos of the broken and empty box - I received my refund already.

Received an empty box like many other customers recently. Very disappointed in the service.

Tried Esprit again after my returns issue, wish I hadn't! Received as others reviewing "An Empty Box"what on earth is going on in the Esprit warehouse?!?! Never again, there's something a miss with this company. I've been told to send photos of my empty box, the box was sealed it's obviously a warehouse issue/scam like there "missing" returns. Buy Esprit on Zalando if you like the clothes.

I have had a lot of clothing from esprit in the past which I have been happy with however, today I received an empty box which should have been clothing. I rang and the assistant who was less than helpful, she did not apologize and told me they were experiencing a lot of messages saying the same thing. She told me to write an email with details and images of the empty box and of me!! I have tried all afternoon to send emails but they are not getting sent and are in a queue. I rang back and another assistant said to try an email without attachments which I did and this also is in a queue. They said I would not get a refund until they received the emails - I am now at a loss at what to do. I will have to ring back again - it is disgraceful service - I will not be shopping from them again!

I ordered some jackets in December and kept two but had to return one as it was too small.
Anyway what I like about Esprit is the 100- day return guarantee.
I sent the jacket back in January, and mistakenly tore my post office receipt.

I waited about two weeks and still no refund.
I then rang up Customer service and the lady on the phone sounded like she was bored or tired.
Anyway, she asked me for the proof of postage details, which I did not have so couldn't help me further.

I then came on this website, and started to get really worried that my £58 was gone for good.
To my suprise about 10 days later, I get an email from PayPal, telling me that I have a refund from Esprit!

I was extremely happy and although it did take about 4 weeks in total to get , I did get it so a happy ending for me.

I have ordered a lot of clothes from Esprit in the past and never had problems with returns and refunds. I have particularly increased my purchases during the lockdown period.

I sent 2 items back at the beginning of Jan 2021. I have not had a refund and they have said that Parcel Force hasn't received it. I keep all my post office receipts, but unfortunately I can't find this one which is so infuriating, as the order was over £100. Not sure what I can do but now having second thoughts about ordering from the again. Such as shame as the quality of their clothes is really good.

Seriously beyond angry now - their customer service is totally non existent. Its a shame as I used to buy quite a lot of stuff there but never again. 3 months waiting for a refund and you just get sent in circles - no-one answers the phone and when you email "customer service" you get an out of office message. Never again !!

Received an empty box containing only an invoice.
They blame the courier - trying to chase for my refund. Interesting this happened to another customer today.

I received empty box. Bad customer service, I hope to receive my refund.

Bought off Esprit in December and returned the item as they sent me the wrong colour.

I had received the tracking confirmation and 8 weeks after it arrived back to them - I still didnt hear anything about my refund. I tried contacting customer services from Esprit but they sent me completely irrelevant emails and nothing to do with my refund so I contacted PayPal (the only good thing about Esprit) as you can use PayPal to get your money back. Esprit contacted me via PayPal saying someone will be in touch regarding my refund - 1 week past and no one got in touch so I contacted PayPal again and Esprit then sent me a delivery confirmation email saying that they had sent my item out to me, this was completely irrelevant as this was to do with my refund that I had requested and nothing to do with the delivery of my item as I had already confirmed that I had received this and had sent it to back to Esprit.

They literally just done their best to avoid giving me the refund but eventually PayPal closed the case in my favour and I got my money back. Use PayPal if you really want something from here - never use your debit or credit card as you may never get your refund if necessary.

Avoid very poor customer service, I received 2 vouchers for reaching a certain points value and neither worked. Contacted their customer service via email, first response was to tell me how to use the voucher, second response is to tell me they can’t locate the voucher, this is despite the fact I attached images of both vouchers to my original email - this has been going on for over 6 weeks now. There rewards system does not work and their customer service team does not appear to know what customer service is.

Sent two items back received by Esprit 9th February still waiting for the refund two weeks later wish I had read other reviews before dealing with this company.

Between 2 to 4 weeks to process returns as Feb 2021. You buy something today, get delivered in 3 days, get your money back in a month. They claim its problems at the customs. I had to insist twice to speed up the process.

I placed an order in December and received it on 9th of January, some of the items were too big and I had to send them back. The return was received on 13th of January according to Parcel Force but after month and a half and multiple emails esprit is still sending the same generic email that returns are delayed due to Brexit by 2-4 weeks, even though it has been a lot longer now. I will contact the relevant ombudsman as I see no other alternative. If there are a lot of people doing the same Esprit might be investigated. Hope that will get me my refund.

Won't be buying from Esprit anymore !!! been waiting 2 months for my refund and still nothing company is clearly ignoring my emails !! Customer service using silly excuses as snow and Brexit. Awful !!

I am absolutely disgusted!! Never again!

Same thing as many other reviewers. Returned goods on 11.01.21 which were received at the delivery destination ie National Hub on 14th January. Since then, despite several emails asking for my refund, just getting fobbed off with various excuses: Brexit, snow, covid etc. I am owed about £140. So frustrating and unfair. Will never buy from them again and can't believe they have the audacity to continue trying to sell me more stuff by sending their usual promotional emails.

Returned an item on 22nd January. I have been told to wait for refund, that refund is on its way, that it's the new regulations. Just spoken to an advisor who sounded as if he was half asleep. Appalling service. Very disappointed