Esprit Reviews 

I needed to return 2 items from an order I placed.

These items were returned with their 48hr tracked mail and were received 15.09.21.

24.09.21 I still hadn't received any confirmation of this return or my refund so I contacted Esprit and was informed the items were returned to Germany and there were delays due to Brexit!
It doesn't mention items being returned to Germany on their website.

I finally received an email 18.10.21 to say I would receive my refund within 10 days.

I still have not received this refund.

It is almost 8 weeks since I returned these items! Absolutely disgraceful.

I really like the Esprit brand but the customer service I have received concerning these returns and refund has been appalling and for this reason I won't be shopping with Esprit again.

If I could give zero or minus stars I would....AVOID!! I did an order online but had to send some items back as they didn't fit. Esprit refunded me but the wrong amount as they claimed that I kept some items that I had returned. I contacted Esprit numerous times for more info to find out if the parcel had been tampered with, paperwork and asked about compensation cover when you use the free return label. They said they would call me but of course they never did. They never provided the info I requested. Instead, they just kept repeating the same sentences that these three items had not arrived. I then asked if they could weigh the returned items with the box as I had the weight of the sent parcel but of course they refused to do this. The missing items were heavier items so this was my way of proving that I had returned them. As I was accused of stealing, I wanted to prove that I had sent these items back but they were not interested. The only one dishonest is Esprit. THIS IS THE MOST INCOMPETENT COMPANY that I have ever dealt with and I wouldn’t recommend them to anyone.

My order arrived quickly and I was happy with the quality of the items received. I had to make a return (sizing issues only) and was refunded promptly. Good communication from Esprit throughout. I'd have no reservations about ordering from them again.

This is an updated review. I returned two items and made a claim via PayPal for a refund. Esprit contacted me and asked I removed the claim so they could refund. That was two weeks ago. They have since claimed they have lost the returns, and I have to wait 5 days to see if a refund might be paid. There is evidence they have been returned! The quality of clothes is dreadful, refund process awaful and honestly if you want sustainable clothing do not use this company.

Placed 3 orders between June and Sept (a lot for me - I rarely shop at all), two of which I decided to return as they didn't suit me. I'd never ordered from them prior to this, and it was only when I went to find the returns info on their website that it occured to me to check Trustpilot, as I couldn't find much info at all (think they may have updated it since). Returned both orders fine & received the money back within a day of receiving the returns received email. Everything has been good quality. Only downside is that it takes a little while to be delivered & the return to get back to them; however, I've absolutely no worries about ordering from them again.

Previously ordered and returned no issues.
Recent order returned and delivered to their uk hub. Tracking details confirm that.
Has taken me 14 emails, 5 phone calls, and completion of a refund in advance form to actually get my money back.
Each email reply contradicts the last reply, promise of manager call back you get none. Kept saying customs delays over and over again now we are out the uk. Interesting though that my parcel was delivered within 5 days using the same carrier as for the returns.
I have now unsubscribed and will never shop with them again.
Wish I had read these reviews before my last order.
Perhaps their refund policy on the website should reflect the time given for refunds, currently says once parcel logged in refund straight away, however doesn’t say it takes weeks to get your parcel logged in!!!!
Got there in the end……phew

Beautiful garments great price on both regular and specially sales items. Excellent quality. What's not to love? I had to return couple of items that 'werent me' and I receive instant full refund no problems.

I made 2 orders from Esprit recently. The first one was without any problems. On the second one I was unfortunate and needed the help of the customer services as there were some problems with the delivery. They have done absolutely nothing, basically explained in long useless emails how it is not possible to arrange the delivery. In the end I spoke with the delivery company myself and arranged the parcel to be delivered. Very disappointed with the customer service and the form of communication from this company. I also raised a complaint but their reply is still outstanding.

They should put their name in '' Guiness book of world records'' for the longest refund.
Still didnt receive the refund (more than 2 weeks now)

Will not come back again!

Awful customer service. Refunds take far too long. Sent proof of return still no refund. Will not get my custom again.

Terrible customer service. I have purchaed from Esprit several times from the Isle of Man and from Amsterdam. They gave me a Friends gold card. I tried recently and now they don't deliver to the Isle of Man which is part of the U.K. Wouldn't it have been easier for them to just charge a bit more for delivery rather than cut me off with out notice.

I have repeatedly asked for updates on my returns. Been told incorrect information, asked for repeat proof of postage, confirmed receipt of returns then denied they had received them finally assured me of a refund within 7 working days 10 working days later I’m still waiting , have asked for my complaint to be escalated again ignored ,the dress I ordered ( but was too small ) was beautiful however this does not mean I’ll ever be ordering from them again ! . Avoid like the plague !

I ordered a shirt,after 4 days they charged my paypal and didn't ship my order.i asked them about it,and they said that they have a lot of orders,after it they said that they can't ship my order.i asked again so why you charged my paypal,they said that i will get my money back,waiting..

I was ordering from Esprit for 5+ years, always very happy with service. However, recently empty box arrived, it looked like someone stolen all goods in depo but reality is, it was likely never dispatch. (after reading those comments). my first order was 10th March and only got refund for 800 GBP around 12th April, meanwhile I re-ordered 26/3 similar order for 600 GBP which I was until today 15/4 waiting and it still was not dispatched. Today, after 7 phone calls and endless emails I managed to cancel order and have confirmation I have done so, but refund should happen in 10 days. I am covered by paypall and credit card so if I will have to, will deal with it as fraud but in the end I believe I will receive refund, even it will take time. However, If came here earlier, I could save loads of nerves. Never again, sadly, I loved this company but this is end of my custom.

I ordered 2 coats which came in good time despite Brexit etc, really good quality they just didn’t suit me. I returned them in the first week of April, got my email acknowledgment on Friday and my money is back in my account today.

I've ordered many times from Esprit by the past, but won't anymore. Reading the reviews of the last past months, about empty parcels and refunds not being processed, it confirms what I have suspected: I think they are going backrupt, hence they don't refund money from returned goods.
I ordered 5 items early Jan, returned all of them on the 25th of Jan. I got an email from them acknowledging the receipt of the goods on the 23 of Feb and stating they would process to the refund in the next few days. Didn't get worried, with Brexit and Covid, I was expecting delays in the return being processed. But I am still waiting for my refund. I've emailed them many times, each time someone claims the refund will be processed immediately. I have now raised a dispute claim with my credit card provider. To make a long story short, DO NOT ORDER FROM ESPRIT.

I too received an empty box. It was part opened where the tape hadn’t been stuck down and I could see the invoice was there. I contacted Esprit who also told me they had had other people calling that day to complain of the same thing. I was asked to send a photo of the box with my hand on it. She stressed that it was important to have my hand on it. I duly sent this across but didn’t receive any confirmation. Having then read the comments here, I was concerned I wasn’t going to see my money or the items. I raised a complaint with PayPal and subsequently escalated it when I saw that Esprit had been quick to reply to supply the order tracking number, which of course will show as delivered. I have just today received my refund (thankfully!) and would recommend you either take this up with PayPal or your credit card co asap

Esprit has now resolved my complaint and I ordered two more pairs of trousers which I have now received with no problem.
.

On 5th of March I've made an order and they send me an empty box. I'm still waiting for refund. No money and no clothes, only empty box!!!

My horrible experience is was esprit.eu, same company but selling to Irleland.
Customer server is a disaster and get the money back for your refund is a very hard work, absolutely unaceptable.
I ordered like few items in January, order number and returned 6 of them, they got the parcel on 17Feb, on 23 the Feb they processed only 4 of them. I claimed through Paypal, with photo of the return form and on 1st of March they sent me a mail to accept my claim and said they were to refund my money IMMEDIATELY.
But, 1 week later I didn’t see any money on my Paypal account and I sent a email to ask, they never answered to me, that is why on 15th of March I escalated to Paypal the dispute I had open with them. I am still claiming and now Paypal but that is taking ages.
That is not the only problem I had with them, last years I return something and after more than 1 month waiting they told me they didn’t got my parcel, lucky me I got the track number to confirm the parcel arrived to their office and lucky me I had a picture of the return form, I always take just in case, they asked me to make a sign statement to confirm what was in the box and after 2 months I got my money back.