Esprit Reviews 

Worst shopping experience, ever, and very unprofessional customer service who are unable to read and comprehend the query and deal with it properly, instead, they copy and paste from a script which add insult to injury on top of frustration.

It all started when I wanted to buy a cotton beanie for a neighbour who is on chemo. She is a pensioner who insisted on paying. Esprit website, the only one possibly in the world that doesn't allow you to shop for anything less than £15. Not that they are paying for the postage. So I see no logic if they are charging the customer for this.

The beanie was at £8.95 on sale (not worthy of the full listed price before the sale), the checkout was not possible until I added a second, non-wanted item, which went over the £15 plus shipping. A double of what was the budget for.

Summary and additional and relevant details:

1/ Hours after purchase, I received a request to provide Esprit with a feedback. I waited for the items to arrive before doing so. Then I received a second request, again, two days later and before the items arrived.

When the items have arrived, the link to the feedback/survey was not active. Not sure what Esprit wanted with this flooding of emails, in the end to not sending the proper link and in both previous emails.

Furthermore, if Esprit are so keen on receiving prompt feedback, they ought to dispatch the items so quickly so the customers can oblige.
By sending a second request closer to the first is almost bullying.

2/ Esprit have limited the purchase to a minimum of £15. Again, forceful and bullying purchasing.

3/ Where is Esprit's contributions to sensible and sustainable purchasing?

Finally, this also puts Esprit in the category of hypocrites. On the one hand, Esprit flag sustainability on their website, on the other hand they push for consumption and redundant purchases.

Shame on you, Esprit!

Item never arrived. Customer service have blamed Parcelforce and refuse to refund. Avoid.

I have been buying from Espirit for over 15 years. Excellent customer service. They had a bit of a problem with refunding their customer during lockdown which I experienced myself but all sorted out after discussion with them. High-quality stuff but the price has gone up due to Exit. I'm still their customer and I will always buy from Espirit. ***** Highly recommended *****

Giving one star as can't give zero.
Wish I'd read trustpilot before ordering - like many others I am also having great trouble getting a refund - they tell me (after I chased) that they have received my returns at UK hub but these have to be sent to Germany to be processed for refund. What utter nonsense!
Avoid like the plague!!

Would leave MINUS rating if possible, asked them to supply returns label as missing from parcel, they did so but for parcelforce, i am disabled so would pay to have royal mail collect from my home address, parcel force dont offer this service or charge the earth to do so as dont recognise retailer returns label, contacted esprit who told me to contact parcelforce, impossible to speak to parcel force, told esprit this & they refused to help, this Co refuse to help, discriminatory against disabled, AVOID, AVOID, AVOID!!!!!

I dont really want to give a rating for my experience with Espirit. The customer service is horrendous, have been waiting for a refund for almost two months now. Reading the reviews if other Customers has been helpful. I really need my money and being fobbed off. Will never shop with Espirit again!!

Awful customer service. I purchased a coat for a birthday present. It arrived damaged so I returned it using the enclosed return label. The return address was in the UK. It arrived at the UK facility the day after it was posted.
I’ve had to chase my refund after 8 days, to be told I have to wait another 14 days as they send returns back to Germany for refunds to be processed! They advised it may take longer because of customs!
I’ve complained and was given a form to complete and return within 10 days to apply for an early refund! This is totally unacceptable and not how customers should be treated. Hanging on to peoples money when they’ve confirmed they’ve received my return is just wrong.

Unfortunately, I too have had a terrible experience with Esprit recently. I returned an item on 14 Dec and only yesterday, after a lengthy exchange of messages and, essentially me pleading with them, did customer services consent to a refund even though the item was returned as per their instructions. In the course of these messages they seemed to imply that I was trying to obtain my refund dishonestly. Thankfully I had unequivocal evidence of the return. I still have to wait on that to be processed over the next 7 to 10 days. So, that will be over 6 weeks for the return process to be completed. We have been customers for several years and do like their clothing but will shop elsewhere in future. As others have said, the information on the website is misleading, there appear to be poor systems in place at their returns centre and communication with customer services is woeful. What a shame.

Excellent customer service never had an issue with the returns, refund or delivery, packages are delivered intact with no major rips, damage or missing items. The products are lovely, and of excellent quality definitely recommend them.

Avoid. Really slow delivery and really slow refund (most of the times in my experience it takes longer than my credit card cycle!). Customer service careless and unhelpful if there’s any problem regarding refund. Their flimsy package box often arrives damaged and half broken. For a company that has only online business in the UK it’s simply shocking every way they operate… I was so annoyed I eventually asked them to delete my account. Avoid at al cost.

After having read the reviews I was hesitant whether to shop with this company online but I didn't have yo worry.
Communication was excellent, delivery very prompt and the clothes are good quality and exactly what I'd imagined.
Will definitely be shopping here again!

I returned an item and although they can see it has been returned they have still not issued a refund. Customer services are useless and advised the parcel is at the national hub and still needs to go back to Germany. I have been told to allow another 14 days and be patient. They should tell you the refund process takes over a month as they ship it to another country and even though they can see it has been returned will not give you your money back. I wish I had read reviews before ordering from this company. They are a joke. Customer services were just patronising!! Do not buy from this company

Wouldn’t even give them 1 star. Still waiting for my order. Have emailed numerous times with no response. Will be claiming my money back through my credit card. Shouldn’t be allowed to trade!!

I'm so disappointed. I've been a regular customer with Esprit for many years, and it's all been great, until one of my returns has now been lost in the post. Customer service at this company is shockingly bad, constantly asking for your patience, but never actually actioning anything. They must have a policy when returns get lost, it must happen occasionally. But they just keep saying they're looking into it. It's been well over a month since I sent the clothes back, and I've got nowhere, and had no useful information from them. Useless.

No refund still after over a month…no reply to email…purchased on my credit card, so going to try and get money back that way. Disgusting customer services.

I'm still waiting for over £500 refund, 4 months after returning items. Esprit is claiming they never received the returned clothes, accusing me of lying about having sent them back and now not even bothering to answer emails. AVOID, AVOID, AVOID.

Ordered on 24 October, received goods on 29 October, returned goods on 30 October, parcel received Coventry UK on 2 November, money for order taken out of my account by Esprit on 5 November (ie after goods returned and received at Coventry!). 9 November spoke to a very nice assistant who told me the refund was due imminently. 12 November still no refund so phoned again to check where the parcel was & spoke to the rudest customer assistant *ever* - he didn't want to know my order number, wouldn't let me finish a sentence but kept gabbling 'process' at me. I've had returns refunded from Esprit since the Brexit rules kicked in last January and had no problem whatsoever. Now everything seems upside down. This has made me question whether I want to shop there anymore!

I am still waiting one month on for a refund. Apparently I'm going to wait even longer, no explanation given. Worst returns policy I've ever come across.

I ordered one dress & read the reviews after placing the order which was worrying ! however I received my dress on time unfortunately i needed a larger size so I returned the dress , refund took a bit of time but once complete i reordered on 26.10.2021 and received the item on 2.11.2021 ,overall happy with the service and the dress which is as described on website therefore re ordered .Would re use the company.The items I believe are sent from Germany (parcel force carrier used )so would advise to order in advance to when you need the item.overall positive experience keep it up esprt

Ordered on 15th Otober, received my parcel a week later, had a bank alert today 5th Nov. to say some money had been taken out of my account by Esprit which was the amount of the order placed almost 3 weeks ago, no refund showing in my bank a week later, what a mess, they ask for surveys to be filled in from time to time so that they can look at ways to improve their service but nothing changes, also just spoken to the rudest person at their customer service, think he actually cut me off when I rang the second time and began to explain the issue I had.