Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
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Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
Helpful customer service, guidance to the correct parts i needed for my log burner. Prity quick delivery too.
January 21, 2026
Good buy
Cozy stoves who I purchased the stove from and who fitted it were brilliant. Stove looks good and has been much admired. Very easy to light. Only gripe is the air control lever is very stiff and often gets stuck. Have yet to use oven but top hobs work well.
January 18, 2026
Excellent service. Order was processed and despatched…
Order was processed and despatched without delay.
Less than a week from placing the order to receipt.
We were kept informed by email at each stage.
Very efficient.
January 15, 2026
Efficient and helpful
Was easy to find the part I needed in the Esse site and to order it. It came in the time slot given and with instructions on fitting. Very helpful.
January 8, 2026
Esse excellent DPD must try harder!
Product excellent and ordering process efficient and easy
DPD a pain. Twice appeared but didn’t deliver because we were not in
However they had safe place designated and neighbour identified for drop off
Eventually I collected parcel from a local store
January 13, 2026
Grate for esse500{2011}
Very helpful and speedily delivery.New grate that i orderd was slightly smaller then the old one.
January 5, 2026
Great service and helped me choose the…
Great service and helped me choose the right part for stove burner
January 11, 2026
You completed the order swiftly
You completed the order swiftly, but the service provided by the courier DPD was shocking.
January 9, 2026
Quick and professional service can’t…
Quick and professional service can’t ask for anything more
January 8, 2026
Good selection of spares
Good selection of spares which are reasonably priced with prompt delivery. Thank you!
January 6, 2026
Item was as described and arrived in a…
Item was as described and arrived in a timely manner. Packaging was good.
January 5, 2026
Fire glass
Initially could not find your spares section but logged in to your website n found past orders so reordered the right glass for my much loved fire and service was fast as the glass broke on new years day and new glass was delivered within 5 days brilliant xx
January 1, 2026
Esse Customer Service is Long-Lasting.
The Customer Service and Engineers at Esse have been particularly helpful in 2025.
This is notable in that we bought our Esse Range Cooker in 2003 from Classic Range Cookers in Rugby.
As we did not have a suitable Chimney we purchased a GN Model with a Powerflue Extractor Fan. This Fan continued to run for 22years and then the Electronics gave up. None of the Maintenance Engineers could provide a solution.
So we phoned Customer Service and Engineers at Esse. They were very helpful and recommended Two Fan Manufacturing Companies in Denmark. Eventually we decided that we would have to purchase one of these rather expensive Systems. The problem then was in finding an Engineer who could both obtain and fit one.
Esse provided a Telephone Number for their Engineers. They were very patient and extremely Helpful. I phoned. My Heating Engineer, Richard Docherty Phoned. Our son Philip Canning who is the Future Projects Engineer at Ratcliffe Power Station phoned. The Fitting Engineer, Gary Lloyd also phoned. As a result of all these Contacts, Gary Lloyd (GNL) obtained and fitted an Exodraft Extractor Fan and Electronic Control System. Richard Docherty made the connections to the Esse GN Cooker.
The wonderful Result is that our 23 year old Esse GN Cooker works better than it ever did before, it is very much easier to control, as the Electronic system makes all the necessary changes.
The Total cost of the New Fan and Fitting was £2400 but it is supremely worth it, and should be recommended to all owners of Esss GN Cookers.
I can provide Contact Details of My Fitting Engineers if necessary. Many thanks to Esse for your concern for Customers.
July 17, 2025
Excellent thank you
December 23, 2025
Parts ordered over Christmas and…
Parts ordered over Christmas and delivered as promised. Packaging could have been better inside box( bit loose in side, but was ok when inspected).
December 22, 2025
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