Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Review summary
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
Company replied
Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful with advice
Very helpful with advice , answered quickly to allow us to assess what was needed
December 11, 2025
10 years on. Disappointed 😞
10 years on. Disappointed.
I was in the lucky position to self build a modest home 10 years ago and have my dream cookers fitted.
I went for a 600 Esse solid fuel range cooker and spliced it with a 600 Esse Electric cooker. Trim was made for the top and bottom to make it look like one unit. The appearance was fantastic and gained many good comments, however in practice both units were lacking. Maybe things have improved, but this is my reviews of each unit after 10 years use.
The 600 Electric unit. The ceramic home of poor quality and impossible to keep clean. The grill broke 3 times, I don't use it now.
The 600 solid fuel unit. No way to riddle it! After a couple of days use it clogs up. The glass door is good, but that is about it. The hot plate hasn't worn well.
Sadly I wish I had used my previous brand of cast iron range. At great expense and research I had thought I had chosen wisely. Very disappointed 😞
January 4, 2026
Unprompted review
Reply from ESSE
Hi Julie, Thank you for taking the time to leave your review. I am sorry to hear that you are dissapointed with your cooker. We would like to discuss this with you further, to see if we can resolve any of these issues for you. Please could you send us an email to customerservice@esse.com so we can get in touch. Kind regards, ESSE
Delivery was quick but one item…
Delivery was quick but one item missimg. Sent it out that day and received it ghe next.
November 28, 2025
Reply from ESSE
Thank you for taking the time to leave a review, I am pleased that we were able to resolve your issue. Best wishes, ESSE
We needed our parts urgently and…
We needed our parts urgently and received them on time8
November 24, 2025
Reply from ESSE
Thank you for taking the time to leave a review. Best wishes, ESSE
Wonderful company with traditional values.
Wonderful company that couldn't do more to help. Gave me advice and helped me identify what what needed.
November 29, 2025
Reply from ESSE
Thank you for your kind feedback.
Replacement part
I needed a new spanish grille for my esse log burner (the original one had rusted and warped). Esse sent out a new one within days, so all is well again
November 20, 2025
Reply from ESSE
We are pleased that we could help. With kind regards, ESSE.
Reply from ESSE
Thank you for taking the time to leave us a review, we shall share your feedback with the team. With warm regards, ESSE.
Excellent service.
I emailed customer services regarding a riddle plate. I received a very prompt, helpful and informative reply from Kelsie. It made ordering the correct replacement a breeze. I was also kept up-to-date with the tracking of the parcel. Very happy. Thank you.
November 26, 2025
Reply from ESSE
Thank you, we shall pass on your feedback to the sales and despatch team. With kind regards, ESSE.
spot on parts thanks
November 25, 2025
Reply from ESSE
Thank you for taking the time to leave a review. Kind regards, ESSE.
The part I needed was delivered…
The part I needed was delivered promptly, very well packaged.
November 17, 2025
Reply from ESSE
Thank you for your feedback.
Hard to cook on
They were brilliant and came out and sorted my air flow as quickly as possible. Its been a month and I have still not managed to get the oven hot enough to cook in and get a kettle to boil which is disappointing. But warms my kitchen nicely. Had I afforded it I would have got the iron heart instead.
November 24, 2025
Reply from ESSE
Thank you for your review. We encourage you to get back in touch with our customer service team to see if we can assist with improving the cooking temperatures. With kind regards, ESSE customerservice@esse.com. +44 (0)1282 813235.
Back in use
Part supplied,easy to fit on my 28 year old Esse cooker/boiler.
Thankful that part available, cheaper than new cooker which still works well, delivered promptly.
Happy Bunny
Barry and Maggie Carr
November 17, 2025
Reply from ESSE
We are pleased that we can be of assistance so your ESSE cooker will provide many more years of heating and sustenance. With kind regards from ESSE.
Great performance from Esse
Great performance from Esse - again!
Fast delivery, well packaged and a good price. What more could a buyer want??
November 15, 2025
Reply from ESSE
Thank you.
Brilliant service as ever.
November 21, 2025
Reply from ESSE
We are so pleased to receive your review. Thank you from ESSE.
Great product
July 16, 2025
Reply from ESSE
Thank you we shall share your feedback with the team. With kind regards, ESSE.
Reply from ESSE
Thank you for your kind review. ESSE.
Overall Pretty Good
Gave advice about the item before ordering, good price and reasonable lead time.
November 20, 2025
Reply from ESSE
Thank you for taking the time to leave us a review. With kind regards, ESSE.
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