Seamless ordering process and quick delivery. We have been using Essentials Dog Food for all of our Border Collie Rab’s life (7 years ) . He is healthy, happy, very active and always has a lovely shin... See more
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Review summary
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Excellent quality food that my dog enjoys. She has the most amazing coat - it is commented on all the time as it is so shiny - and it can only be a result of her food, as well as genetics! We buy all... See more
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My contact with your company was professional, informative and personable. I’ve been impressed with your web site and range of foods. I’m currently trialing balance to see if it helps my dog's sensiti... See more
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I'm so pleased I was recommended Essential, and moved away from supermarket dog food. I thought our dog had simply mellowed as she'd gotten older, but the difference after starting this food was almo... See more
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Company details
Written by the company
Why choose ESSENTIAL FOODS? There are many advantages to choosing ESSENTIAL FOODS. Our grain-free meal is crafted from high-quality ingredients – and guaranteed filler-free. In addition to our delectable line of tasty meals, you’ll find a large selection of irresistible treats prepared and packaged to the same high standard as the rest of the ESSENTIALS assortment. Our mission is to make a difference and help the dog get a healthier and better life through its eating habits. We simply feel committed to it. That's why we don't produce dog or cat food either; we produce meals. Meals packed with nutrition which keep a stable blood sugar level and which only contain ingredients that benefit and strengthen your best friend's health. Nutrition is essential for the dog's or cat's overall wellbeing. Explore our delicate meals, pâté, and treats at essentialfoods.com
Why choose ESSENTIAL FOODS?
Written by the company
- With the first bag of ESSENTIALS, a new lifestyle awaits
- ESSENTIAL FOODS grain-free meals are crafted from high-quality ingredients, with a high percentage of fresh meat and a variety of fruits, vegetables, and herbs. Some of the benefits include improved digestion, a glossier coat, more balanced behaviour, and a healthier body weight.
- BOF-approved
- All meals are prepared using the BOF principle (Behavioural Optimizing Foods), meaning a meal should mirror the dog's natural diet and eating habits while helping to stabilize blood sugar.
- Grain-free meals, pâté and treats
- A grain-free diet helps sensitive digestion Although most dogs can digest grains without any problems, there are still some that struggle and are prone to digestive problems such as constipation. All our products are of highest quality and specially formulated using the right balance of key nutrients – just without the grains.
90 days guarentee
Very simple - It's a total satisfaction guarantee
Should there be anything that you're not happy with, simply get in touch and we'll arrange for a FULL refund.
Our guarantee covers all meal products bought online with us, up to 3 months from date of purchases. Just our very own confident way of saying: Give ESSENTIALS a go, you won't regret it!
Contact info
Ørnegårdsvej 16, 2870, Gentofte, Denmark
- +45 71 99 90 90
- support@essentialfoods.com
- www.essentialfoods.com
One mission
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Excellent customer services
Excellent customer services. Extremely fast delivery and lovely rewards.
March 21, 2025
Reply from ESSENTIAL FOODS
Thank you so much for taking the time to review us here at TP.
We take pride in providing an extraordinary service every time, and not least guiding everyone who wants it in our range of meals and treats.
So don't hesitate to contact us if you need help or guidance, we're always available by email or phone.
I'll share your experience with the rest of the team to make a great day even better.
Nutritional and servicemanager
Katja Holst
ESSENTIAL FOODS
Review
Prices are high but I have in the past been happy because of quality and prompt service. The service has changed recently. Orders are taking longer, there are fewer notifications and on the last order,for the first time, no little gift. Small things but they all add up.
Had very prompt response to my comments which assured me thar normal service will soon be resumed.
Well done Essentials
March 21, 2025
Reply from ESSENTIAL FOODS
Good morning,
Thank you for taking the time to leave us your feedback, it's always much appreciated!
There's good news on all the point you've raised:
The speedy order processing and delivery is fully restored and back to full service!
Notifications regarding the order and delivery status are now even better than before.
FREE gift is back! The little FREE surprise is added to all orders containing one of our meals and for the next few weeks it's a little extra special!
Our NEW webshop has now helped us improving the service for all of our customers so please give us another try and let us prove that our service level is back to our usual top standard!
Have a lovely weekend and please remember you're always very welcome to get in touch with us with any questions or queries.
Kind regards,
Natasha Bujnoch // Country Director, ESSENTIAL FOODS UK
Reply from ESSENTIAL FOODS
First of all, thank you so much for taking the time to write this great Trustpilot review.
It's fantastic to read that our meals are so popular with both you and, not least, your cats.
We've received a lot of positive feedback from cat owners over the years, and it has also meant that we are now working to expand our range for cats.
This has meant that LYNX, our first dedicated cat treat, has been launched, and we now also have The PANTHER and Little Lion as new meals for cats.
Along with our vetfood for cats.
We are working on more treats from our side, so keep an eye out in the future.
Nutritional & Service Manager
Fantastic customer service
I had a problem with ordering because of changes to the company website. When I rang I spoke to Kevin, who kindly cancelled the order I had started, manually created a new order with the correct details and even asked me which free treats my dog likes best to accompany my order. I’ve used this company for 2 years now. The food is full of goodness and the customer service is always excellent. Kevin is brilliant, he really does care about the service provided and nothing is ever too much trouble.
February 14, 2025
Unprompted review
Reply from ESSENTIAL FOODS
Dear Heather,
It's fantastic to hear that you and your dog are so happy with Essentials, and thank you so much for taking the time to share your experience with us here.
I'll let Kevin know that you appreciated his service - that will for sure make him extra happy today.
All the best,
David
100% recommendation
What a great product.
From pup on, our stafford is a troubled eater. After we have tried the Estate Living variant, he eats well every day. Normally he was already fed up with his food after 2 weeks and he didn't eat them anymore, but he has been eating the Estate Living for half a year now without problems. We buy these from the Dutch website thedoglounge, they are the only ones selling this brand in the Netherlands
January 30, 2025
Unprompted review
Reply from ESSENTIAL FOODS
Dear Laura
It's fantastic to hear that you and your dog are so happy with Essentials and thank you so much for taking the time to share your experience with us here.
It's great that your dog eats with great pleasure every time.
It just goes to show how important it is to find the right food.
Remember that for adult dogs, we have 5 flavours that you can switch between as you like, with no transition period between them. We are always available for advice and tips 😊 Thanks again for sharing your positive experience.
NB: keep an eye on the internet around 15 February - exciting news is on the way.
Excellent help and very good quality natural food
We went to Essential as we had a very lively working cocker who was unable to pit on any weight and was hyperactive to say the least. Our trainer suggested Essential and I spoke with Kevin who has been extremely helpful and very knowledgeable. He advised moving away from existing food and using Essential in its various forms and we ended up with the working dog Stamina dry food. It has helped to calm her and we now having adjusted amounts taking into account amount of treats (again from Essential) managed to keep her weight stable. Fabulous help from Kevin and the whole team at Essential. Would thoroughly recommend to anyone.
December 9, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Hello Dave!
Thank you so much for taking the time to leave this wonderful feedback! It truly means a lot to us to know that we've been able to help your cocker with her hyperactivity. All of our Living meals are all formulated according to our BOF standard which has an significant positive effect for dogs that are very hypoactive. BOF helps keeping the blood sugar level stabil throughout the day yet provide plenty of high quality nutrition keeping any dog in peak condition!
The whole team at ESSENTIAL is of course always ready to help with advice and guidance about changing over to any of our meals so please just drop us a line or give us a ring, we're here to help!
Kind regards,
Natasha Bujnoch
COUNTRY DIRECTOR /// ESSENTIAL FOODS UK
Website experience frustrating
I've been a loyal customer for a while now, but I'm seriously starting to consider other options due to the ongoing issues with your website.
It's incredibly frustrating to encounter "504 Gateway Time-out" errors when trying to place an order. I expect a 24/7 online service to be, well, actually available! Having to constantly check back to see if the site is working is simply not acceptable.
As someone who works in IT, I know that these kinds of outages can be prevented with proper monitoring and maintenance. I hope you'll address this issue soon as I'd prefer not to take my business elsewhere.
November 20, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Cranders
Thank you for leaving your feedback!
I'm so very sorry to hear that you've had issues ordering from our webshop, it's of course not good enough on our behalf. At Essential Foods, we know how important it is for our customers that our webshop is running 24/7/365. Once new supplies of food and treats are needed at your end, we should be there for you and your furry loved ones.
Our webshop team constantly work improve the uptime of our website and based on your feedback, they’ve been able to find areas of optimization and improvement. So, it should work much better now.
If there is anything we can do to help you place the order, please do get in touch with our customer service team and they'll be happy to help getting you back on track again.
You can reach us at phone: +44 (0) 1904211600 or by mail: service@essentialfoodsgb.co.uk
Best regards
Katja Holst
Customer Success Team Manager
Healthy Ingredients
I am happy to find this brand and ingredients for my boys. I have tried so many brands so many ingredients and finally l found Essentials. Now their stomachs are fine, healthy poops happy dogs more happy moms😂
November 1, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Sibel.
First of all, thank you so much for taking the time to write such a nice and positive review of us. It really means a lot to us that our meals have made a positive difference for your dogs. I can guarantee you that we will never compromise on the quality of our meals and treats, nor will we compromise on providing a top service to anyone who needs advice and guidance. A huge thank you for sharing your experiences from the entire ESSENTIALS team.
Me and my dog, both happy!
The only dry food, which my super picky poodle enjoys. With absolutely no problem with digesting system!
Put aside nice packaging, fast delivery, opportunity for testing and test packages and professional approach!
August 1, 2024
Unprompted review
Website do not accept payment
Website does not accept payment. tried 4 times on different devices and browsers. will not try again
October 13, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Max,
Thank you for leaving your feedback! I'm so very sorry to hear that you've had check out issues, it's of course not good enough on our behalf as it's important that you can get your food / treats for your dog or cat.
The good news is that not only are we very close to launch a new payment system but we're also working very hard on some major improvement for our whole webshop. This is something we're so much looking forward to as this should help solving some 'glitches' that you've unfortunately have experienced.
If you feel like giving us one last chance, please do get in touch with our customer service team and they'll be happy to help getting you back on track again.
Kind regards,
Natasha Bujnoch
COUNTRY DIRECTOR /// ESSENTIAL FOODS UK
Excellent customer service
I have been feeding my Labrador Essential Living food for years. Recently I had a damaged can in my order and so the contents had spoiled. I contacted the company and received an immediate apology & a generous credit to my account. I have never had a problem before and this one was dealt with impeccably.
July 17, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Michelle,
Thank you for your kind words and feedback! It's great to hear that you've never had any problems during the years with your ESSENTIAL orders, we do try our best to keep the very best standards.
Even if it goes wrong, we're of course trying our very best to solve the issue via our dedicated Customer Service team so it's great to hear that this was dealt with swiftly and solved.
Kind regards,
Natasha Bujnoch // COUNTRY DIRECTOR, ESSENTIAL FOODS, UK
Fantastic service
I was having difficulty ordering online on a very stressful day yesterday, so called Essentials on the ‘phone. I was seriously impressed with the quality of service from Kevin who very promptly arranged a delivery for me that served within 24 hours. The dogs just love the food AND they got a free bag of treats too. Thank you very much.
August 13, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Christina,
We're so pleased to hear that our dedicated Customer Service Team dealt with the ordering issues. Our main priority is of course always to make sure that we'll get the food out to our customers as quick as possible as they need their favourite meals!
We always recommend getting in touch with us either via email or telephone with any questions or issues as we're all here to help - one of our core value is our dedicated Customer Service ready to go the extra mile if needed!
Kind regards,
Natasha Bujnoch // COUNTRY DIRECTOR, ESSENTIAL FOODS UK
Need regular delivery slots
I loved having this store on our doorstep and, despite reservations when the local one closed down, trusted that deliveries would still appear free of charge each day. Unfortunately, we have had to dash out for emergency dog food several times now as, on occasion, it can take more than a couple of days from order to delivery. If they could just get this sorted, they would be perfect.
July 24, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Tara,
Thank you for taking the time to leave us feedback, it's always much appreciated!
We always advice to factor in 4 working days for delivery simply because there are many factors that we're not able to control, anything from weather conditions, local shut roads to delay in new stock.
Any orders received before 1pm on a weekday are processed and dispatched the same day and shipped on a next day delivery service although this may take up to 48 hours depending on postcode.
You're always very welcome to get in touch directly with us with feedback and input on how we can improve the service local to you especially as we'd love to continue providing the BEST meals to as many dogs and cats as possible!
Kind regards,
Natasha Bujnoch, Country Director /// ESSENTIAL FOODS, UK
Excellent service and product
Excellent service from my online enquiry to which Kevin responded quickly and answered my questions. I ordered a puppy trial set and have gone on to be ordering my second 10kg bag of large breed puppy.
My bernese puppy is doing really well on this the quality is so much better then what the breeder had her on and is cheaper.
I have since recommended the food to friends and family.
I can see my dog staying on this especially as the adult flavours offer variety.
April 3, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Emma,
Thank you for taking the time to leave us feedback, it really means a lot to us!
So pleased to hear that we've been able to help you giving your Bernese puppy the best start in life and hopefully for many years to come. All of our unique recipes are formulated with longterm health in mind and by using only the very best ingredients we've done everything we can to make sure we provide top nutrition to dogs and cats!
Kind regards,
Natasha Bujnoch /// Country Director ESSENTIAL FOODS UK
Outstanding customer service
Outstanding customer service! First time dog owner and we accidentally ordered a 10kg bag of the wrong kibble, Essentials Food very kindly sent us another 10kg bag of the correct one, completely free of charge!
Very pleased with the quality of the product also, would highly recommend.
Elisabeth.
May 1, 2024
Unprompted review
I came across this brand through my…
I came across this brand through my work and was immediately drawn to the recipe quality and company ethics. I gradually switched my four dogs, of varying ages and breeds, to Essential and was thrilled by the results. Gorgeous coats and firm, less frequent poos! I will be switching my cats over too! Highly recommended.
April 28, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Thank you so much for sharing your experience with us! We do indeed have our own unique recipes and formulations so you'll ever only find our products in our easily recognisable bags which are of course recyclable.
Using minimum 90% of UK sourced high quality ingredients is part of our promise to all dogs and cats out there: never compromise on quality! We're sure this makes all the difference longterm to the health and wellbeing of cats and dogs.
Kind regards,
Natasha Bujnoch // Country Director, ESSENTIAL FOODS UK
My puppy LOVES it!
My puppy LOVES the food and I am sure that the quality is exceptional. It is really amazing I can read and understand all the ingredients so I know what he eats. Essentiall has also great attitude towards the customers. I truly recommend!
April 4, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Magdalena!
Thank you so much for taking the time to leave us feedback, it means a lot to us. We're truly grateful hearing that our meals have made such a difference for your dog, this is the essence of our core mission: To improve and prolong the life of our cats and dogs.
Thank you for your support! We promise never to compromise on quality and to keep up our service level for all of our wonderful customers! Have a fantastic day!
Kind regards,
Natasha Bujnoch, Country Director, ESSENTIAL FOODS UK
Love this brand
Have been feeding the Nautical Living kibble to my Labrador for the past 2 months and she absolutely loves it. She digests it super well and her coat is shiny and soft. Packaging is fully recyclable and even the treats that we tried were great. Super quick delivery too. Great price for what it seems to be a high quality kibble.
March 4, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Giulia
Thank you for taking time to leave us feedback and what positive news it is! Off to a flying start with your labrador and she's clearly already feeling great on our Nautical Living, one of our absolute core adult feeds.
One of the reasons why we achieve such great results is down to the very high quality of meat/fish/eggs we use for every single bag of food we make. Only the very best goes into making every single bag, that's our promise to all dogs and cats and their lovely owners.
Kind regards,
Natasha Bujnoch, Country Director ESSENTIAL FOODS UK
100% recommend
We have 3 small dogs, one who had itchy skin, and one who had frequent loose stools, we struggled to find a decent food that would suit all 3.. we were recommended by a small independent pet shop to try Essentials, we were dubious as it isn’t sold in many pet shops..I honestly wish I had known before..I have been buying now direct from essentials for almost a year, I honestly wouldn’t change..I did try the new pate but unfortunately neither of them enjoyed it, but customer service at its very best refunded straight away no questions asked
January 21, 2024
Unprompted review
Reply from ESSENTIAL FOODS
Dear Trisha,
Thank you for taking the time to leave us feedback, truly appreciated!
We're so pleased that our meals have made such a huge difference for your dogs, we're of course biased so always lovely to hear that it truly works for so many dogs and cats.
You can always buy our full range via our own webshop but our network of stockists / retailers is growing nationwide so you can often find our products in independant shops but also groomers, behaviourists, trainers and some vets!
Kind regards,
Natasha Bujnoch, COUNTRY DIRECTOR, ESSENTIAL FOODS, UK
So glad I found them!!
I cannot recommend Essentials highly enough! Our 'puppy' Labrador is now a year old, and was on this food immediately after weaning. We did move to a different food when she was about 10 months old, but you could see the deterioration in her after a few weeks.
About 2 months later, we received an email from Essentials asking for some feedback as to why we stopped ordering. The email was very polite, and in no way pushy! There was no targeted advertising....just a simple request for feedback. We decided to call the agent and talk our situation over, as we were at this point looking for a new food. The agent talked to us openly and asked what our dog was experiencing and made suggestions as to the type of food we might want to try, including other brands. There was no pressure to buy from them. Honestly, it was just like talking to a friend/colleague.
We did end up moving back to Essentials, and Millie is now thriving on the Estate Living food. It actually smells amazing, v tempted to try it myself! She has gained a bit of weight, which is what we were after as she was v thin. Her stools also became much firmer and her wind also vastly reduced. A sign of a proper dog food, and not a mass produced product!
Buying from Essentials feels like discovering a hidden gem. It's the kind of company you want to shout from the rooftops about, but at the same time don't want to because they are 'your little secret'! Each order arrives maximum 2 days after order......and did I mention FREE delivery? The dogs are just as excited when the package comes, as there's always a little surprise in there for them! £55 for a 10kg bag of food of this quality is such an amazing deal, especially considering the free delivery. I could go on about how brilliant they are to deal with, and how they make you feel really special, but I think you've probably gathered that already! So glad I found them!
December 28, 2023
Unprompted review
Reply from ESSENTIAL FOODS
Hello Mark,
We're truly grateful not only for you taking the time to leave us your feedback but for your kind words. So nice to hear that Millie is loving ESTATE LIVING and that she's doing so well on it.
We try our hardest to provide the best service and always welcome any questions as we're happy to help!
Kind regards,
Natasha Bujnoch, Country Director ESSENTIAL FOODS, UK
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