Essex Blinds Ltd Reviews 

40
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

We do not recommend Essex Blinds Ltd due to various issues we experienced. Positives: David was friendly during the first visit and the Sunwood blinds we got through him are good quality (credit to th... See more

Company replied

Rated 5 out of 5 stars

Excellent product, price and service. I was even offered a return visit when I was having 2nd thoughts about my fabric choice. David was very helpful and thorough during his first visit, and very spe... See more

Rated 5 out of 5 stars

What can I say. From consultation and measuring to completion of installation of 6 real wood custom made venetian blinds and 1large patio door vertical blind all of high standard and finish, David... See more

Rated 5 out of 5 stars

Fabulous ! David has a great eye for detail and as a result the quality of his service and product is exemplary. Nothing is too much trouble and he conducts himself efficiently and professionally. Hi... See more

Company details

  1. Blinds Shop

Written by the company

We supply and install all types of made to measure blinds. Wooden, Vertical, Roller, Pleated, Perfect Fit.


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2.9

Average

TrustScore 3 out of 5

40 reviews

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2.9

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(40)

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Rated 1 out of 5 stars

Unreliable, untrustworthy, unforgiveable

We do not recommend Essex Blinds Ltd due to various issues we experienced. Positives: David was friendly during the first visit and the Sunwood blinds we got through him are good quality (credit to the manufacturer). Negatives: 1. When we were ready for blinds to be installed, we were doubled-charged for a day's labour (background: in the beginning we could not confirm an installation date due to issues out of our control, then once it was finally set - approx 3 years later - only then were we advised we'd have to pay them extra for labour, despite having already paid for everything including labour up-front - which took less than a day, communicating well with Essex Blinds and cooperating with them by taking all the boxes of blinds off their hands and storing them ourselves prior to installation); 2. On the day of installation David was unfriendly - when asked a question or when we wanted to clarify something he was standoffish; 3. One set of blinds that David received and gave us to store at home earlier on turned out to be the wrong size (he blamed the manufacturer, Sunwood, for the wrong dimensions despite Sunwood telling me he's responsible for checking the dimensions in the first place which are clearly stated on the outside of the box - something Essex Blinds say they never do which is odd -upon receiving the goods themselves and before giving to us; 4. David arranged to get a replacement for the blinds that were the wrong size but involved us by asking us to mark/damage the blinds and send them a picture of it to pass onto Sunwoods in the hope that they (and therefore we) would get a replacement from Sunwoods at no cost; 5. In the meantime, David installed the wrong sized blinds (leaving the bottom half of the window uncovered for at least a week); 6. David said that once the replacement blinds are delivered, we'd have to install them ourselves - not him, despite having been double-charged for labour; 7. In the end and having been involved in their scheme to mark/damage the blinds, David informed us that we weren't entitled to a refund for the replacement blinds after all, despite them being responsible for checking the dimensions in the first place; 8. David/Essex Blinds are essentially ghosting us and limiting their communication with us to calls only, in the hope that they can move on and forget everything.

March 16, 2024
Unprompted review
Essex Blinds Ltd logo

Reply from Essex Blinds Ltd

Hi Tim,

Thank you for your inaccurate review. When you originally went ahead with your quotation back in the beginning of 2021, we advised your blinds would be ready for installation 2 weeks later which you were happy with. We were never advised by yourselves that you would like your installation 3 years later. We were then contacting you periodically for roughly 7 months after you first went ahead, to get updates for your installation. However, you kept postponing the installation of your blinds. As we are only able to store customers blinds for 6 months, we advised after 7 months had passed that we would need to deliver your blinds. This is due to the volume and quick turnaround we provide. At this point we advised we would deliver the blinds to you, and asked when you would expect installation to take place. You advised that you were expecting all works in your house to be completed in October 2021, we happily agreed that we would come back around this time to install your blinds. We did not then hear from you until the beginning of this year, a whole 3 years later. There was no updates advising that the works at your property had been delayed. We advised we would come and install the blinds for you, but due to the time that had passed, we would have to charge an installation fee. You have to take into consideration in the time passed the price increases in labour, fuel, supplies and also Ulez charges. However, we still gave a massive discount for the installation, than what we would charge a new customer. You agreed to the price we gave you and we booked in your installation at a convenient time for you. However, you proceeded to cancel this appointment with us again, but we were still understanding and re-arranged for when was best for you.
Unfortunately, yes there was an error with the sizing of one of your blinds. However, if you had gone ahead with the installation of the blinds when originally stated of October 2021 we would have been able to get this replaced by our suppliers (our suppliers are not Sunwood, Sunwood is a brand and not our manufacture). We have tried to contact you numerous times to explain. We are a family run business and pride in the fact we have never received a complaint in the 10 years that we have been trading. We believe on this occasion we were not at fault, however unfortunately you were not happy with our service and we apologise for this.

Rated 5 out of 5 stars

Fantastic service

Fantastic service from David and his team in supplying and fitting 2 bay windows plus 3 additional windows with Venetian blinds. We felt that David listened carefully to what we needed for our windows and was able to offer a solution that suited us perfectly. David ensured the work was completed to the highest standard possible and took care of our home while he worked. I would highly recommend this company for their professionalism, attention to detail and very reasonable price.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We recently had blinds fitted throughout our home after house refurbishment. David provided an excellent professional service from the initial measuring to the fitting and was very clean and tidy in his work. He even fitted a large wall mirror for us. Nothing was too much trouble. Very competitive prices. I cannot recommend Essex Blinds enough, excellent professional service.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Excellent product, price and service. I was even offered a return visit when I was having 2nd thoughts about my fabric choice. David was very helpful and thorough during his first visit, and very speedy, clean and efficient when fitting (with an assistant) 2 very wide vertical blinds.
I'd highly recommend this company. Thank you.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I am so glad I did not buy my blinds online and instead got them measured and fitted professionally by Essex Blinds. They fit perfectly and I am especially pleased with the blinds for my french doors. Super service and very good value.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Could not recommend enough

Could not recommend David enough. He has been a dream from start to finish. Nothing is to much to ask, he really does go above and beyond to keep his customers happy. I’ve never been as happy with service from anyone before.
Apart from David’s excellent customer service, the blinds are beautiful.
Installation was fast and David is really good at cleaning up after himself.
I wouldn’t hesitate to use Essex Blinds again and would recommend to all of my friends and family

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Worthy of 10 stars

What can I say. From consultation and measuring to completion of installation of 6 real wood custom made venetian blinds and 1large patio door vertical blind all of high standard and finish, David delivered a fantastic service.
Would give 10 stars and could not reccomend more highly.. thank you David and Essex Blinds

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

Husband tried to put one of four blinds…

Husband tried to put one of four blinds up and it was a disaster much swearing he gave up and called these guys
OMG they were amazing in and out in a hour put 3 Roman blinds and a roller blind up well worth the money
On top of that smart well dressed polite AND they cleaned up there mess 10 out of 10
Would never attempt to put a blind up myself again
A big thank you

August 23, 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I totally recommend Essex blinds, from the initial contact, very quick to come out to measure up, right through to installation. All the team are very pleasant and most of all the blinds look fantastic and are of very good quality.

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

The experience was fast and efficient…

The experience was fast and efficient from same day quote to completion. If you want great blinds at good prices and super fast turnaround, this is the place to go!
David is clearly passionate about the business and is focused on delivering the best service. Communication means instant replies for David at Essex Blinds Ltd. I am so pleased to have chosen a local business, it is clearly one that will be a future market leader and I’m so glad to have found such a gem!

April 26, 2019
Unprompted review
Rated 5 out of 5 stars

A very happy customer..

Fantastic service from Essex Blinds Ltd. David came round and measured up with very helpful advice on my kitchen window and kitchen doors windows. The cost was very reasonable compared to Hillarys Blinds who furnished my other windows but that came with an extremely lot of hassle and headaches. They look great and all done within a week so thank you very much! I will not hesitate to use them again if and when needed.

April 25, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant - cannot recommend highly enough!

I originally got Hillary's to quote - their rep turned up, didn't want to spend the time to measure up and only did so when I insisted,and then he gave no input at all.
Unhappy with that I looked for someone local and found David at Essex Blinds Direct. David came to measure up and gave great input when discussing what types of blinds would work well in the different rooms. With the quote coming in at cheaper than Hillary's for more windows and a higher quality blind I had no hesitation in ordering.
The blinds only took a couple of weeks to arrive and David was over straight away to install them. As I have just moved into a brand new home I'm a bit paranoid about the walls and carpet but David and his team were very careful throughout and vacuumed and cleared up as they went. To fit all blinds took half a day and they weren't even phased by the dog trying to help!
The blinds look fantastic both inside and from outside and I couldn't be happier with the product and the service!
I cannot recommend David and Essex Blinds Direct enough - so good to find a local company to support than using a national company who could not care less!

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

We really pleased with the finished effect

We really pleased with the finished effect - the blinds look great .
The whole experience was easy from the first visit for measuring up to the day of installation communication was good and we were fully informed of delivery and install dates.
The works were carried out to very high standard with no corners cut can't fault the quality of service this company provide.

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

Essex Blinds Direct are exemplary.

Fabulous ! David has a great eye for detail and as a result the quality of his service and product is exemplary. Nothing is too much trouble and he conducts himself efficiently and professionally. His approach and attitude is a breath of fresh air. I am an extremely happy customer and have made lots of recommendations. Well done Essex Blinds Direct.
Julie Thomas-Smith Elsenham

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Well what can I say apart from just FANTASTIC

Well what can I say apart from just FANTASTIC SERVICE from start to finish. I have so many compliments from neighbours, friends and family that David at Essex Blinds Direct Chelmsford (Essex Blinds-Direct.com) has had numerous calls from them to do there blinds.
Once again thank you David and as we said when we complete the extension we will be having you back to more. A******

November 21, 2018
Unprompted review

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