estarli Reviews 

Overall I am very pleased both with Estarli. My only concern was my perception of not being advised of progress with my order. That said the order was completed and I am happy with the product as ordered.

After a two week delay I received my 28.9 pro last week. Estarli politely apologised for the delay and compensated me with an upgraded saddle. Having already done three 25 mile plus rides I’m very impressed! Lovely well made and comfortable bike. With 5 power modes available I’ve mainly used level 1 and a short burst of level 2. Looks like I should comfortably get 50 plus miles from a single charge. Thoroughly recommend!

Brilliant after care service

Excellent efficient warrenty replacement, thanks.

Service was good and quick. I collected the part. However the stand is longer than my original . Must have had a redesign so the bike has now a tendency to fall over away from the stand

I lost the nut from the front light, you sent me a new front light, thank you for your prompt response

Good little bag with some neat features but feel it is overpriced for what it id. I only got it because it matched the bike I purchased for my wife, but I think an aftermarket bag would have serverved the same purpose, with similar features and quality but would have been cheaper.

Unfortunately 4 stars because the item I purchased from the website wasn't actually in stock. Ideally the website should only be showing items I can actually buy. Nice to be able to speak to people on the phone and via email when there was an issue, and I received a different size of my item in the end with fast delivery.

Unboxing, unfolding and set up of the ebike was easy. The finish, colour and the complete look of the bike is excellent. Mini toolkit for key fob was an extra bonus. Tempted to get the e28.9 as well.

Easy to order, and very quick delivery.

I have an original Estarli 28 (I think). It’s amazing bike. The bike rack is solid and estarli panniers are perfect. Not expensive for what you get. Love that it is a British 🇬🇧 company.

Ordered a spare charger to keep at work. After 6 weeks no sign of it, chased to be told needed frame number and other details “to protect our customers from theft”. No mention of this when ordering or any request from estarli until I chased them. After I provided this was promised the charger would be sent as priority but in fact took another 2 weeks and 4 chasing emails. The bike is great but this was abysmal.

The locks are of excellent quality if a bit on the heavy side when you wear them around the waste, and arrived in good time.

I odered a refurbished Estarli 20.7 around a year ago through a certified distributor. The bike is excellent to ride, strong and sturdy and the orange model is a stunner.

Where a couple stars are missing is the quality control of the smaller parts of the bike and the accessories on offer. The magnet connecting the bike is pretty useless, it cannot be trusted to hold the bike together. I have since purchased a velcro strap through Amazon for a tenner, which does a much better job of keeping the bike folded. I wish they skipped the weak magnets and included something like this instead.

Additionally, I ordered a new pannier bag from Estarli with my refurbished bike. This broke within 2 months and they quickly sent me a replacement, however this again broke within a few weeks. I am sure they would replace it but I don't want a third bag which would likely break. So I will opt to replace it with a bag from a different manufacturer.

Aside from that, the charger has recently died and I am awaiting a free replacement.

All in all I am happy with the experience of riding the bike and the customer service has been phenomenal, I just wish a little more quality control went into the magnets, the bags and the battery.

Terrible service.
Ordered charger months ago didn't come, ordered again and for more than 3 WEEKS didn't here from them...sent email, they said: "oh will be dispatch it tomorrow".. Turns out their solutions even worse.
UNPROFESSIONAL!

Estarli folding E bike model E20.X PRO +pannier rack

Bike was ordered direct from the factory it arrived on time fully assembled including my selected accessory.
I have now done 250 miles on the bike. The effective technology, well set up software and good components continue to ensure a great ride.
Brakes very good only 1 finger operation needed, display clearly visible at any angle even in full sunlight, handlebar grips supportive and comfortable wing shape. Built in lights have an excellent range of visibility/see-ability.
After 65 miles of use I had a technical problem with my bike and contacted the UK manufacturer who dealt with the issue helpfully, honestly, effectively and quickly.
A well designed British bike at a great price

Brilliant customer service - kids and I love the bike thanks :)

Great response when I lost a magnet from the front wheel. A new magnet was dispatched immediately and arrived a couple of days later. Really helpful and speedy response to my emails too. great service!