estarli Reviews 

They replied very quickly and answered all of our queries.
The person we dealt with was Julia really helpful felt that whatever we asked her wasn't to much trouble to reply.

We have had our Estarli Longtail for a week and we really love it. It has already opened up new places to explore for our young family, and every journey has been fun - even in the rain. Wish we'd got one sooner!

We had a couple of problems with the bike & we ended up returning it to be fixed. When it was sent back to us the problems had not been fixed (not happy). I rang to get a refund & Ben rang me back who apologised & assured me this was not normal & he asked us to return the bike again & give them another chase, within a week all was sorted. We are now pleased we stuck with the bike because we like it so much we are going to get another one.

Upgraded review after having my bike returned and estarli putting themselves out to rectify probs,and we'll done Harry for all your help.

Waited nearly six weeks for my bike to arrive but was not updated on the situation
The bike looks marvellous but no hard copy instruction manual. Being of a manual disposition arranging an e instruction is DIFFICULT!

A well constructed bike arriving in good, simple packaging almost ready to go
Delivery was a little longer than anticipated, but worth the weight

My Estarli e-28X is everything one could hope for in an e-bike.
My only grumble is with Fed-Ex, the delivery company, who did not deliver on the day they said they would.

Bought bike, an e28.9, from the estarli stand at NEC Motorhome show.
Staff at show were very helpful and knowledgeable and able to answer all our questions.
Bike arrived by courier the following week. Looks great and my wife really enjoyed her first ride on it. 15 miles with a few hills, bike worked a treat.

Extremely quick response to my mail and quickly resolved

Very helpful staff. Lots of advice.

Fantastic product, would highly recommend. Lovely warm customer service to :)

Really good team to work with. We have two 20.9 bicycles. They are easy to ride and pretty light considering their capabilities.

Nothing but a positive experience from Estarli. Bike is brilliant, accessories top quality, with a customer service that seems to care. Makes a change. Thanks 😊

Fantastic bike, great value for money and helpful customer support when I've needed it.

If you actually like riding bikes then this is not for you. Being a long term rider of all kinds of bikes I have not been one to shy away from the opportunity to embrace the change to electric. However this was a mistake... This bike is so poorly made that they argued with me that riding less than 100km was a lot of distance to put on the bike. I didn't feel as though this bike was safe, it didn't last one week of my usual commute. The brakes were weak, tires are not puncture resistant, and it sounds silly but the colour of the bike got stained from dirt straight away. The customer service for this company is a joke, trying to put the blame on customers and taking no accountability. Which is a real shame for such a young company to be taking such a poor outlook on how to grow a good customer base.

Don't buy this bike, I would implore you to get something better(which wouldn't be hard). A vintage bike would be more reliable than this, or a better British branded folding bike that has got it right for years.

Estarli was easy to deal with, very friendly and gave prompt responses.

Bought a long tail electric cargo bike for transporting children etc, using cycle to work scheme via The Cycle Company based in Winchester as they had the shortest lead time. Exemplary customer service from both. Estarli customer service have been very helpful with a few min for issues we had with the family cage and have sent replacement parts free of charge even though we didn’t buy the bike direct from them. Excellent response time and very helpful customer service. Bike has been a complete gamechanger. Super happy with it! Wish I had known that you don’t need a key to start it, just from a security perspective as you can’t really leave it unattended even for a moment! Otherwise perfect. Kids love it.

Great e-bikes (20.8) and great service.

The 28.9 is a fantastic product and I am delighted with it. Estarli made me work quite hard to buy it, I test rode one which broke down, and then no one followed up with me to explain why, or ask me to place an order. I did place an order, based mainly on the press reviews, and I have not been disappointed. When the bike arrived the packaging was falling apart and I was initially worried about damage but all was fine
Every interaction with someone from Estarli has been very pleasant but it seems their systems let them down