Every prop at their stall is Alibaba or Temu. But they are selling it as licensed items and claim it is licensed. Same goes for the plushies. so they can charge double the price for what the ite... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shocking customer service! Absolutely non existent! Emailed twice requesting refund as order arrived to late for an event ! That was two weeks ago and still no response how to return unopened box! And... See more
I've bought from Estatic Arts many times at conventions but only recently bought a pre-order from their online store. The pre-order process went really smoothly, the parcel was tracked and there were... See more
Bought as a gift so can't say much about it. Light weight though large, well packaged, unfortunately delivery person left on door step and sent me a photo of it while we were out (instead of with a ne... See more
Company details
Written by the company
Estatic Arts bring you hard to find figurines from Japan. We previously had a store in Birmingham and now we attend Comic Con throughout UK and Europe.
Contact info
United Kingdom
- www.estaticanime.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another one for my collection
Been searching for a particular Miku figurine since last year,and these guys finally had it at a reasonable price. Came fast and well packaged.Wasn't expecting the pack of mochi along side it,so that was a neat surprise.
Awful delivery
Easy to purchase and fast processing. Had no issues with customer service.
Delivery was downright awful, when the product arrived, the outside box was awfully damaged. Somehow the product inside wasn't damaged at all, but I am pretty sure the chance of products getting damaged with the chosen UPS delivery service is very high.
Excellent item and excellent delivery
Excellent item and excellent delivery! Would recommend!!
I orderd products from the website 2…
I orderd products from the website 2 months ago and have no clue where they are or if i will ever receve the items or if the website is just a big scam

Reply from Estatic Arts
Great service, even included free gifts!
Delivery was very quick and the item arrived in great condition.
Inside the box the extra space was filled up with various Japanese snacks as a free gift, which was unexpected but very welcome!
Took money. Shipped. Stuck. Refunded. All without contact.
Shipment got stuck via UPS on "Voided Information Received" and then was refunded with no contact, no update or anything. Any contact that I sent via their contact form on the website was not replied to.

Reply from Estatic Arts
Happy with my order
The delivery took a little longer than expected but it was worth it for the very good price they sold the figure I bought for. The only issue I had was that the figure came with quite a long scratch across its torso but I’m not sure how much that has to do with the company itself or just to do with their suppliers. Overall I am still very happy with my order.
Great
Great quality products, arrived on time, good customer service. Bought a big Gengar plush. Thanks.
Excellent service and product
Really quickly delivery
Really quickly delivery even though they didn’t put my flat number. Great quality and came with free noodles which I love
Item as described
Item as described, arrived within a few days of ordering excellent service.
Disappointing first use of this company
Ordered two figures and money came out straight away. Was sent a delivery email with tracking number to follow delivery but was never updated, to then receiving an update email saying my purchase was refunded but not for any reason. Was disappointed as they were for presents for Christmas so now will need to find another place that have the figures in stock.
I ordered an item almost a month ago…
I ordered an item almost a month ago and haven't heard anything since, I've tried getting in contact with them to no avail. I would not recommend ever ordering anything from them!
Over half of what I ordered never came
Over half of what I ordered never came, and out of the 2 products that did come, 1 was broken. I was however, fully refunded.
Great figure
Came relatively quickly and the figure quality is great and honestly could be argued that it is to detailed because of the fact that the hilt for the sword has the full on design from the show on it even though you can barely see it the sword is also incredibly detailed as well and the cape is detailed as well and in the area where the figure holds the cape the cape actually creases where it holds it and it is slightly confusing that this much detail is put in since the character is not talked about much also the armour is incredibly detailed as well
Very nice figures
I ordered a Dragonball GT Gogeta figure for my husband's birthday. The parcel arrived in good time, well packaged and to my surprise had some free Mochi with it.
My husband loved the figure. I would definitely order from Estatic Anime again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







