While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I got my hair transplant done in Jan 2024, they have a good medical team, great experience overall. Walter was extremely courteous, patiently answered all questions I had before and after. Price is al... See more

Rated 4 out of 5 stars

I travelled from South Africa for the procedure. I was very happy to work with Rober, as my contact and point person for the FUE procedure. Despite the language difference between patient and doctor,... See more

Rated 5 out of 5 stars

Michael and Este Grande provided excellent planning for my procedure. Always very prompt and provided full response to all the enquiries. They planned my day and trip to Istanbul very meticulo... See more

Rated 3 out of 5 stars

I want to start by saying that they have very good management, hotel, transport and travel to the clinic. The problems start when you get to the clinic, no one speaks English apart of the person w... See more

Company details

  1. Plastic Surgery Clinic
  2. Hospital
  3. Medical Group

Information provided by various external sources

World who look for the best plastic surgery, hair & beard transplant, eye and dental treatments in Turkey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience was very good

The whole experience was very good. Exactly as Bruce explained everything. EsteGrande took very good care of us from booking, journey and procedure. As a first time visitor, they made me comfortable during my stay. The technicians and nurses were professionals and I am very happy with my result. It’s too soon to say anything about the growth and may follow up in future. I do recommend this place to anyone thinking of doing the hair transplant.
Thank you esteGrande, the team, and especially Bruce!!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Hair/Beard transplant

My point of contact was Ryan. Not only did he see pictures but also did a video consultation to speak about all my options. Going from NYC to Turkey is not an easy decision or trip. I spoke to other companies but only EsteGrande took their time to do a video consultation, others just needed the photos to tell me the cost. Ryan told me that once I arrived there was going to be a car waiting for me, a car to the hotel and hospital, that's exactly how everything happened. At the hospital, they take your vitals and check your blood before any procedure is done. The doctors were really nice and heard all my inputs with the help of a translator. The transplant lasted about 6-7 hours. The only pain I felt was when they were adding the antiscia but for the next 6-7 hours, I didn't feel anything. I was using my phone and hearing music during the transplant. I recommend this esteGrande to anyone looking to change their life.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Hair transplant

I highly recommend esteGrande for hair transplants. This is my second time dealing with this company, having my first hair transplant in 2020, I wanted to add more density so I got back in touch with them and Rober was extremely helpful from the start. They organise all of your hotels/transfers and keep you updated all the time. On the day of the procedure the staff and doctors are all very helpful and professional which puts you at ease. They follow up with help and guidance on your aftercare and are always available if you have any questions. I am delighted with the results so far and cannot wait to see the final result next year. I cannot recommend esteGrande enough!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Best clinic to get your surgery great…

Best clinic to get your surgery great costumer service, they provide pick up and drop off and a 5* hotel accommodation best doctor and nurses who knows what to do, overall completely happy with the service highly recommended!

Special thanks to
Bruce, John & especially the Head Doctor and Nursing team...

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

THE BEST IN TURKEY!!!!

Best clinic best price in Turkey Este Grande!!!
I didn't had any hair and I saw full hair in my head
The best hotel food accomondondation and most important good doctors who knows that job with sure results!!!
Excellent!!!

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional way to treat clients…

Unprofessional way to treat clients when it comes to customer service after operation.

On September 2022 I went for fue operation at Estegrande in Turkey obviously after I had send all the necessary information I was asked to provide from the clinic with photos and the area I wish to implant grafts. I also informed the clinic that this was my second FUE operation which was done in another clinic so I made it clear ( and I have all the messages on WhatsApp with photos) that I wish  to have more density in the crown area. So far everything seems fine and they always replied yes no problem.

After operation I immediately draw their Attention that from what I could see they implanted much more grafts on the front where I didn't need instead on the crown but they told me wait for the result.

After 14 months I contacted a representative of Estegrande where I told him that I was not happy with the result and I also told him its useless if I wait more time as the photos says it all grafts where implanted in the wrong place.
He told me several times that someone from the medical department will contact you but NO ONE EVER DID SO !!!! Is this the professionality you treat clients with ?? Waiting for a reply that never came. Shame on you Estegrande!!!! But at this point you left me no choice but to do this and I will let everyone know how Unprofessional you are when it come with customer service.

Please refrain from saying thank you for comment and we are sorry to hear that because you had more than enough time to solve my issue.

October 29, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

We would like to emphasize that all of our patients' comments are valuable for us, but this review is not based on a real experience.


We wish he shared his real experience of which he wanted a free second operation and if not he clearly threatened our call center agent that he will write unrealistic negative reviews online. We informed him that there is no medical fault and no bad result and he simply needs a second operation (which is very natural), a free operation will not be done because of he was blackmailing.


Here are the real facts of which we can prove to anyone who wonders:

- We have Mr Coleiro's medical report of which he signed which clearly explains the areas which have been transplanted by his confirmation. So, the claim that the transplanted area is incorrect is not correct. He, himself signed the report which shows the areas as a picture on the paper, himself. Then, the operation has been performed.


- We also have proofs in our call center database that he clearly said that (After we proved the areas was confirmed by him in his report) "If you do not give me a free second operation, I will write negative reviews online. So, give me a free second operation or I will do it. This will be only the beginning." he says.


We kindly informed him that he can of course write incorrect reviews and we can explain the reality as a reply with proofs.

We also tried to convince him that even though there is no fault on our side, we can make an extra discount for him if he likes, but again he insisted on FREE OPERATION and when we kindly told him that it is not possible, he started threatening.


esteGrande is a reputable brand which is never afraid of threatenings or blackmailings because thousands of satisfied patients are always here to support it. Our quality of service has been approved by thousands of patients and by many rewards we have been given by reputable authorities for nearly 10 years.


Lastly... Since this is not a legal action, our law department will handle this issue from now on because it is a brand insult.


We wish this kind of unfair requests are not done by some people who are trying to benefit from threatening brands via social media, but unfortunately, all of well known brands are facing this problem these days.


Dear Mr Coleiro, tomorrow our dermatologist doctor will make a video call with you and he will show you your epicrisis and he will again inform you of that there is nothing wrong with your operation and simply you need another one since your existing hair continues to fall down. If you decide and stop your illegal approach of threatening our brand, we are always here to help you.

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

Great hair clinic

Great hair clinic, I was very satisfied, great results. super friendly staff and great service at absolutely fair prices! I wouldn't choose it again and again! More than 5 Stars!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Was not looking forward The best in the business to the whole…

Was not looking forward to the whole process but I must say was very well looked after in Istanbul by est Grande and John they done everything they said they would and more team was very professional the after care has been great with updates on the progress of the hair and what the next steps are highly recommended est Grande

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

THEY LIED ABOUT RESULTS I DID…

THEY LIED ABOUT RESULTS I DID TRANSPLANT WITH THEM AND MY HAIR IS SO THIN AND SOME AREAS ARE BALD!! They’re not professional at all don’t go there

June 9, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Umed,

First of all thank you very much for your valuable feedback. We would like to clarify you that some hair transplant operations need 1 session for a full coverage and some need 2 or more.


In your case, your hair type is very thin as you also stated and your hair type and thin donor area should be handled very carefully in 2 sessions. In 1st session, as many as possible grafts have been taken and transplanted. In order not to harm your sensitive and thin donor area, 1st session has been done and we waited for the result. Now it is time for the 2nd session since your donor area healed in a nice way and your donor is stronger.


You can do your second session with esteGrande or any other hospital, but we will also be by your side to help you whenever you need us.

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

EsteGrande was fantastic from start to…

EsteGrande was fantastic from start to finish. This was my client's second hair transplant, both with EsteGrande. The first one was great and this second one was a "top up" the results from last year were very good and EsteGrande set up really high standards with attention to detail, care and aftercare. Well, this second time was event better!
I highly recommend EsteGrande if you are considering a hair transplant.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

I and my brother had our trancplant…

I and my brother had our trancplant here 13/10 It was a beautiful experience and a super service. I want to
thank the complete team EsteGramd
Group and especially JOHN BRUCE who guide from the beginning till End. The communication was excellent,his reply come with in min you don’t have to worry about anything, this team is very good organized and there for you. I will advice you to go by EsteGramd,
their you are safe and with quality result

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome Professionalism

Very professional team of este Grande, highly impressed me with their knowledge, coordination and perfection in before and after arrangements starting from pick n drops, pre-op medical tests and the entire procedure, everything was done perfectly.
Thank you Bruce, John, Burchu , Seda and Co.
Hats off to the entire team, Keep it up!

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

I utilized their services for hair…

I utilized their services for hair transplant. Coming from USA I was a bit skeptical but they took very good care of us. The whole team of doctors and medical staff was very nice. Ryan who signed us up and made all arrangements had been very very supportive and prompt in his responses. I just landed back after getting the procedure done and would highly recommend it to my friends.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my whole experience…

Very satisfied with my whole experience with Este Grande. I specifically want to thank RYAN for all his help and who made sure that i have a smooth and very professional experience from start to finish. Evrything was arranged perfectly and i had a great experience doing this hair transplant. Thank you to the medical staff at Este Grande who made me feel very welcome and such friendly people Looking forward to see good results. I would 100% recommend this to anyone.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Cant speak highly enough of this place…

Cant speak highly enough of this place had a great time, Ryan especially was amazing always answered his phone at any time to answer any questions i had. Even after treatment he is still checking in to see how i am. Reasonable price with excellent results so far. Thank you for giving me my confidence back

October 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look