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Rated 5 out of 5 stars

I got my hair transplant done in Jan 2024, they have a good medical team, great experience overall. Walter was extremely courteous, patiently answered all questions I had before and after. Price is al... See more

Rated 4 out of 5 stars

I travelled from South Africa for the procedure. I was very happy to work with Rober, as my contact and point person for the FUE procedure. Despite the language difference between patient and doctor,... See more

Rated 5 out of 5 stars

Michael and Este Grande provided excellent planning for my procedure. Always very prompt and provided full response to all the enquiries. They planned my day and trip to Istanbul very meticulo... See more

Rated 3 out of 5 stars

I want to start by saying that they have very good management, hotel, transport and travel to the clinic. The problems start when you get to the clinic, no one speaks English apart of the person w... See more

Company details

  1. Plastic Surgery Clinic
  2. Hospital
  3. Medical Group

Information provided by various external sources

World who look for the best plastic surgery, hair & beard transplant, eye and dental treatments in Turkey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Robert was my consultant

Robert was my consultant. His timing and correspondence was excellent. There are several occasions that he performed his commitment very professionally. He introduced me with another staff member Orhan. He was equally good. I highly recommend Robert, if you are planning your trip. Thank you Robert and Orhan.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Great team, great job, great service from start to finish. Hairs still fresh so not sure how it will end up but two weeks in and looking good.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Rhinoplasty

I came here 10 Months ago, to done my rhinoplasty procedure while my husband having his hairs done. I loved the outcome of everything, I recommend this place at highest stakes

May 21, 2024
Unprompted review
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Reply from esteGrande

Dear Mrs Smith,

It was great to meet you and we are so happy that you moved to Istanbul since you loved it after your operations with your husband.

Meantime, we will always be more than happy to help you whenever you need assistance.

Best,
esteGrande Customer Care Team

Rated 1 out of 5 stars

It is definitely not recommended.

As someone who has undergone hair transplants here twice, once in April 2024 and again in March 2025, I absolutely do not recommend this place.

You might wonder, “If you weren’t satisfied, why did you go for a second procedure here?” Let me explain:

After the first transplant, I can say I was happy with how my hair took, but there was a significant imbalance in the donor area. There was a noticeable difference between the left and right sides.
My bald area was large, and I needed a second procedure. Since they said they would correct the imbalance from the first transplant, I decided to have the second procedure done here as well. My first transplant was done using the FUE technique, with about 4,500 grafts. The second transplant was performed using the DHI technique, and they only took 2,750 grafts. I say "only" because the doctor mentioned during the procedure that DHI takes longer, so they don’t take too many grafts. I was suspicious about this, but of course, you can’t see your head during the procedure. After the bandages were removed, I was in complete shock. After the first procedure, there was excessive extraction on the right side of the donor area, and this time they said they would take more from the left to balance things out. But guess what happened? The nurses again took too much from the right side, making the imbalance even worse. It’s almost unbelievable, but it’s true. During the procedure, they started extracting from the right side, then after reaching a certain number, they reduced the grafts to avoid a lengthy process. Unfortunately, this led to the imbalance. It’s complete incompetence, and we don’t even know if the promised number of grafts was actually transplanted.
For those who want to see the visuals, check out the Google reviews, and I will also be sharing regularly on my Instagram: @patiayak99.

Unfortunately, I will have to live with this situation for the rest of my life, and there is no solution. This happened to me twice, and it could happen to you as well. I do not recommend this place at all.

Other points I’d like to mention:

The team is definitely not experienced. The doctor was 28 years old, and honestly, I’m not sure if he was even a doctor, as the two nurses working with him were around 25. I don’t know if this is normal.
Analyze the reviews here carefully. Most of them are written right after the operation, when the clinic asks for reviews. You can tell that communication decreases as soon as you leave a review. For example, no one has contacted me about my situation in the last five days.
Many of the reviews talk about communication and satisfaction with the accommodation, yes, but this is Istanbul, and it’s a service industry. You can find this everywhere, but once they’re done with you, communication becomes very difficult. I’m speaking from my own experience.
The hospital environment is not sterile; don’t think of it as an operation room. They’ve closed one floor of the hospital, and the room where the procedure is done has an open window, with outside noises and food smells during your operation. When I mentioned this, the doctor said, “We haven’t had any issues so far.” Is this normal? I really don’t know.
The people communicating with you are Turkish, but they use foreign names. I really don’t understand the reasoning behind that.
After the operation, they show you a care kit that was never mentioned before. I don’t know if it’s a marketing tactic, but this wasn’t explained to me until after the surgery. Keep in mind, the healthcare industry has become a huge business.
As for payments, they take the fee in cash and upfront. At least, that’s what happened in my case. Of course, I don’t need to mention that they’re avoiding taxes and committing a crime.
Right now, I am dealing with a huge sense of frustration. You will carry this scar for the rest of your life, and no one takes responsibility or contacts you about it. They may call what I’ve written fake, like other negative reviews, but I’m trying to explain with pictures. I made a mistake, don’t make the same mistake. I absolutely do not recommend this place.

Feel free to contact me if you’d like more detailed information.

March 14, 2025
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Tolga,

Thank you for sharing your experience. At esteGrande, we highly value patient feedback and are committed to providing high-quality care in a safe and professional environment.

Sometimes, patients feel concerned about their scalp right after the operation as the image is a little unwanted of course, so we can understand your concern about seeing your donor area right after the surgery and concerning about it, but it is only 5 days after your operation and healing time is a long procedure so there is no medical or operational problem about your surgery, but we will always be by your side during your post operational phase. We are 7x24 available on 00905331347246 and we did not receive any messages or calls from you, so this is the first time we hear about this situation, but no worries, you can contact us anytime.

First and foremost, we would like to reassure you that all the procedures are conducted in fully equipped hospital setting, under the supervision of experienced doctors and trained medical staff. Patient safety, hygiene, and medical standards are our top priorities, and every step of your procedure was carefully planned and executed according to best practices.

We understand that you may have concerns about the outcome of your procedure, but it is important to note that you are still in the very early stages of the healing process. Since your operation took place only five days ago, it is not yet possible to accurately assess the final results. Hair transplantation is a long-term process, and visible improvements typically become apparent over the course of several months. We encourage patience and adherence to the post-operative care guidelines to achieve the best possible outcome.

Regarding the operation itself, we can confirm that there were no issues during your procedure, and everything proceeded as planned. Additionally, as part of our standard protocol, we ensure that each patient has the opportunity to review and approve their results before completing the process. Your approval was obtained at the end of your procedure, indicating that everything was completed to your satisfaction at that time.

In relation to your comments about payment, we would like to clarify that as you know, you sent the amount of esteGrande via our official bank account. The rest of the package was paid in cash to the hospital, but of course can be paid via credit card with its bank commision. Therefore, we find the concerns raised in this regard to be unfounded. If there is any misunderstanding, we would be happy to review this matter with you directly to provide further clarity.

We truly appreciate your feedback and would be happy to address any additional concerns you may have. Please do not hesitate to reach out to our team so we can assist you further.

Wishing you a smooth and successful recovery and we will always be by your side.
esteGrande Customer Care Team

Rated 5 out of 5 stars

Easy to communicate initial via…

Easy to communicate initial via Whatsapp with Michael, who was able to explain the process to me. On arrival in Istanbul i was met by my driver who brought me to my lovely hotel, Michael then messaged me to confirm what time my driver would pick me up the following morning to bring me to the Hospital. On arrival at the hospital the following morning, i had all my medical checks done, i.e ECG/Bloods etc. i then met the Doctors who would be doing the hair transplant, they were very friendly and professional. I left the hospital around 6pm and was taken back to my hotel, the following morning my driver picked me up and i met Michael and others who washed my hair, provided me with the after care products and gave me instructions of what the next 6 weeks will look like.

This was a very good experience for me and i was looked after from the moment i made contact with Michael.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Experience at EsteGrande in…

Perfect Experience at EsteGrande in Istanbul!

I recently traveled all the way from London to Istanbul to undergo a series of life-enhancing procedures at EsteGrande, and I couldn’t be more thrilled with the results. From the moment I arrived, the team’s warmth and professionalism set the tone for what turned out to be an absolutely transformational journey. The state-of-the-art facilities and the meticulous attention to detail immediately instilled a sense of trust and confidence in the entire process.

I opted for a hair transplant, beard transplant, and a complete Hollywood smile makeover, and each procedure exceeded my expectations. Grace contacted me immediately. The hair transplant was performed by a highly skilled surgeon who explained every step, ensuring that I felt comfortable and informed throughout the process. The results were natural and seamlessly blended with my existing hair, boosting my confidence in ways I never imagined. Similarly, the beard transplant was executed with precision—the specialist crafted a fuller, more defined beard that perfectly suited my facial features. And the Hollywood smile treatment? It transformed my teeth into a radiant, perfectly aligned set of pearly whites, giving me a smile that feels both modern and timeless.

What truly stood out was the personalized care I received. The team at EsteGrande made sure that every detail, from pre-treatment consultations to post-operative care, was handled with utmost professionalism and genuine care. They went above and beyond to ensure my comfort, offering comprehensive follow-up support and even assisting with accommodation and transportation while I was in Istanbul. This holistic approach not only enhanced the overall experience but also made me feel valued as a patient.

I am incredibly grateful for the exceptional service and expertise provided at EsteGrande. My journey from London to Istanbul turned out to be one of the best decisions I have ever made—both in terms of aesthetic transformation and overall wellbeing. I wholeheartedly recommend EsteGrande to anyone considering these procedures; their blend of cutting-edge technology, top-tier medical professionals, and genuine hospitality truly makes them a leader in the field.

I will recommend to everyone!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Very happy with service. It went very smooth and every one was very attentive. Overall, made the experience less strssfull and seamless. I recommend them very much.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing results

Amazing results!

I had my hair transplant in Sept 2024.
I was looked after extremely well from the moment I was picked at the airport until I was dropped back to take my flight home.

The hotel was clean and nice and 2 mins away from the hospital.
The hospital was amazing, as good as you would see from a private hospital in London.
All the staff, doctors and nurses were extremely hospitable, friendly and helpful.
They really looked after me.

I would like to extend a most special mention and thank you to Ryan.
He looked after me from the moment I messaged him, to this day.
Whilst I was in Turkey he never left my side and ensured I was comfortable and happy the whole time.
I cannot thank him enough and the whole team at Este Grande.
I would recommend this clinic to everyone and would return should I chose to have another procedure.

Costa

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

I had a hair transplant at this company…

I had a hair transplant at this company after I was recommended by a friend who had a amazing result- since then I have recommended dozens of mg friends and family who have all been really happy- I we’re oils say this is probably the best company to go to in Turkey- thank you and your amazing team

February 10, 2025
Unprompted review
esteGrande logo

Reply from esteGrande

Dear David,

Thank you very much for taking the time to share your positive experience with esteGrande. We are truly honored to have been part of your hair restoration journey and are delighted to hear that you are satisfied with the results.

At esteGrande, we are committed to providing the highest standard of care, combining medical expertise with personalized attention to ensure our patients feel supported every step of the way. Your feedback is not only greatly appreciated but also serves as a testament to the dedication and professionalism of our team.

It is incredibly rewarding to know that our work has contributed to your renewed confidence. Should you have any questions or require further assistance in the future, please do not hesitate to reach out. We remain at your service.

Thank you once again for your trust in esteGrande.

Kind regards,
esteGrande Team

Rated 5 out of 5 stars

Hair transplant experience

Great consultant, friendly and easy to talk to.
The hotel was very comfortable.
The doctors and the helpers were very good. Constantly asking how I feel during the 8 hour surgery. And with the pills and after care. Recovery is not that painful as expected.

January 23, 2025
Unprompted review
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Reply from esteGrande


Dear Mr Zych,

Thank you sincerely for your thoughtful review and for sharing your positive experience with esteGrande. It’s truly rewarding to know that you are pleased with the results of your hair transplant and felt well-supported throughout the process.

At esteGrande, we believe that every patient’s journey is unique, and we are dedicated to providing not only exceptional medical care but also a professional and personalized experience. Your satisfaction is the highest compliment we can receive, and your feedback serves as a strong motivation for our entire team to continue striving for excellence.

We greatly appreciate the trust you placed in us. If you ever require further assistance, have questions, or need support in the future, please feel free to reach out at any time. We are always here to help.

Wishing you continued confidence and success with your new look.

Best regards,
esteGrande Team

Rated 5 out of 5 stars

esteGrande HT

If you are looking to get a hair transplant, this is the place. Ryan and his team are very professional. From the start he made the process very simple. I had many questions, which he patiently answered. He arranged a ride for me, to and from the airport, as well as setting me up with as nice hotel. The staff at the clinic is very professional, helpful and friendly. I could not be happier with the experience i had from esteGrande.

January 14, 2025
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Tyler,

Thank you so much for taking the time to share your wonderful experience with esteGrande. We are truly honored by your kind words and deeply appreciate your trust in choosing us for your hair restoration journey.

It brings us immense joy to know that you are satisfied with the results and the quality of care you received. At esteGrande, our mission is to provide not only exceptional hair transplant outcomes but also a seamless, supportive, and comfortable experience from start to finish. Your feedback reassures us that our commitment to excellence is making a real difference in the lives of our patients.

We are especially delighted to hear that you felt well-cared for by our medical team and support staff. We take great pride in the professionalism, expertise, and compassion of our team members, who are dedicated to guiding each patient through every step of the process with personalized attention. Your satisfaction is the greatest reward for our efforts.

Seeing your confidence restored and knowing that we played a part in your transformation is incredibly fulfilling. Hair restoration is more than just a procedure—it’s about helping people feel their best, both inside and out. Your story is a powerful reminder of why we love what we do.

Thank you again for your heartfelt review. Your words not only inspire our team but also help others who are considering taking the first step toward their own hair restoration journey. If you ever have any questions or need further support, please don’t hesitate to reach out. We’re always here for you.

Wishing you continued happiness and confidence with your new look!

Warmest regards,

Customer Care Team
esteGrande

Rated 5 out of 5 stars

Amazing team

Amazing team , I had a wonderful operation with esteGrande . I am very pleased about my liposuction. I can’t stop looking at mirror. I loved the result. I am very confident with my self specially my tummy tuck. Thank you soo much all of you.

December 31, 2024
Unprompted review
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Reply from esteGrande

Dear Senem,

Before your liposuction surgery, you were already very beautiful. Now, you look amazing!

We are very happy to hear your happiness.

New look, new life! ❤️🥰

Best Regards

Rated 5 out of 5 stars

I had my plastic surgery with…

I had my plastic surgery with esteGrande . it was great and I am very happy . I am glad I chose esteGrande . I was confident to travel to Istanbul from UK, they picked me up with VIP transport and I stayed in a 5* hotel. Everything was thoughtful . I did not worry for anything. And my boyfriend had a hair transplantation last year as well as with his teeth . The team was amazing. Thanks to everyone . And I highly recommend to everyone.

January 1, 2025
Unprompted review
esteGrande logo

Reply from esteGrande

Hellooooo 👋🏻😊

You made our day! We thank you for trusting esteGrande services.

We will always make sure that you are happy with your new look! Regards to your boyfriend, too.

Best

Rated 5 out of 5 stars

Amazing experience with EsteGrande- Ryan

Amazing experience with EsteGrande.
Ryan was my rep and he was brilliant. From start to finish he was calling me/messaging me to make sure everything was organised from flights to hotel, transport and surgery. Ryan ensured he was present on my surgery day and he was there all day. He responded/picked up his phone to me no matter what day and what time. I would highly recommend EsteGrande and I would highly recommend you go through Ryan as your rep. Amazing service! Keep up the great work Ryan!

December 28, 2024
Unprompted review
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Reply from esteGrande

Dear Mr Hussain,

We are proud to hear that you are happy with the service you got from our customer care team.

We always focus on patient experience and we are so happy to hear our patients’ positive feedbacks.

We will always be by your side.

Best

Rated 5 out of 5 stars

For a hair transplant get in touch with Ryan

I was given Ryan’s details by a friend who had used esteGrande previously. It was so easy, I sent photos to him and he took care of everything else, they were waiting for me at the airport , took me to my hotel, picked me up in the morning and took me to the clinic. The whole process was brilliant and I was well looked after. Apart from a few jabs of anaesthetic I didn’t feel a thing all day. When finished they took me back to the 5star hotel.
Picked up again in the morning so they could show me the aftercare . And then took me back to the airport. Ryan was there keeping check we were happy all the time and the surgeon and assistants were really careful making sure I was happy.
If you’re thinking of getting a hair transplant I can’t recommend enough. Go for it!

January 3, 2025
Unprompted review
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Reply from esteGrande

Dear Mr Malley,

Thank you very much for your kind comment.

For more than 10 years now, esteGrande’s branding grew with such recommendations of our patients.

As one of our reference patients, we know the value of your each comment.

Thank you so much!😊🙏🏻

Regards

Rated 5 out of 5 stars

10/10 - Este knows what they are doing!

Great company to work with. Very professional and safe. Their facilities are top notch and the results are simply the best. If you’re thinking about a transplant. This is the place to go. Thanks Este Grande for making me look and feel 10 years younger. Tony

November 4, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Tony,

You are one of our unforgettable patients in our history of 10 years.

When we first saw you in the hospital, we told you “You are already very very handsome and you do not need anything else.” 😊 You remember?

We have to confess that now after your hair transplant, you are now very very and very handsome! 🙏🏻

Thank you for trusting us!

Best

Rated 1 out of 5 stars

Very bad experience with this clinic...

Very bad experience with this clinic...
They damaged my donor area after having a hair transplant with them..

They don't take responsibility for it and they even don't reply to my emails..
I'll add some photos of my donor area 13 months after...

They took an excessive number of follicles and I was there just to treat my front head.

Don't use this clinic!!!!

I have never asked for a second operation as I would never ever come back to that pirate clinic!
They destroyed my donor area and now I have to spend more money to fix it by micropigmentation sessions.

They don't take responsibility and they even don't reply to my emails!
I already took legal actions against this clinic who is only responding my reviews but not showing up in private.

I added some photos of my recent donor area 13 months after where shows clearly their negligence.
Its on their website.

January 18, 2025
Unprompted review
esteGrande logo

Reply from esteGrande

To our valiable patients who read this UNREAL REVIEW of which WE TOOK LEGAL ACTION!

All of our patients are very valuable for us and we are always willing the help them in every details, but here the case is different:


We would like to clarify this issue for our patients who read this comment since unfortunately we are being threatened to make a free second operation or pay him money for more than a year and even though the doctors explained many times, the aim is getting money and we clearly have his e mail asking for money or he will insult our brand! He also stated “Send me money so I will forget about you and will not insult your brand”. This is a clear written blackmail.

The hospitals are full service hospital with a background of more than 20 years and registered by ministry of health and tourism. As he claims “pirate clinic”, this is also a very unrealistic illegal claim and brand insult.

The person uploads the photos of his 5-6 months hair donor situation during recovery time as if it is a current one and of course this is another brand insult.

The number of the grafts taken out are being processed after written confirmation of the patients. So overharvesting is impossible. All documents are archived and patients’ requests and acceptances are written.

Our lawyers sued the person since we have clear evidences of being threatened and he will be receiving legal papers soon.

The medical team and doctors have more than 20 years experience in hair transplant. They had thousands of happy patients, but this case needs to be clarified here.

We can not give FREE operations or pay money under the effect of being threatened. That’s why we will not be answering after this reply and our legal department will take legal action against threatening and blackmailing. Unfortunately, sometimes many companies face these kind of problems.

From now on, all the written threats and blackmails will be legally considered.

If you consider communicating without threatening companies and without swearing at employees, we are of course always here to help you.

Best Regards

Rated 5 out of 5 stars

Amazing communication from the start

Amazing communication from the start, a very professional procedure and organised brilliantly.
I was dealing with Micheal a few weeks before booking it, and he had me completely at ease through the whole process. I will be recommending to my friends back home!

January 15, 2025
Unprompted review

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