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Rated 5 out of 5 stars

I got my hair transplant done in Jan 2024, they have a good medical team, great experience overall. Walter was extremely courteous, patiently answered all questions I had before and after. Price is al... See more

Rated 4 out of 5 stars

I travelled from South Africa for the procedure. I was very happy to work with Rober, as my contact and point person for the FUE procedure. Despite the language difference between patient and doctor,... See more

Rated 5 out of 5 stars

Michael and Este Grande provided excellent planning for my procedure. Always very prompt and provided full response to all the enquiries. They planned my day and trip to Istanbul very meticulo... See more

Rated 3 out of 5 stars

I want to start by saying that they have very good management, hotel, transport and travel to the clinic. The problems start when you get to the clinic, no one speaks English apart of the person w... See more

Company details

  1. Plastic Surgery Clinic
  2. Hospital
  3. Medical Group

Information provided by various external sources

World who look for the best plastic surgery, hair & beard transplant, eye and dental treatments in Turkey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

esteGrande

For sure my 3 friends & I made right choice with esteGrande. Very friendly & professional with great aftercare too
So if you looking for new hair on your head I’d recommend these guys 👍🏻

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great staff

Great service and great customer service and great team including all members who helped us.

Specifically, sought out to Albert and Robert for theier excellent service from scheduling, arranging transportation , hotel arrangements and after surgery services.

Highly recommend them. Great friendly staff including all members.

Thanks.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

I had a really smooth experience at…

I had a really smooth experience at Estegrande. The staff were very helpful and accomodating during my procedure. I would like to thank my VIP Consultant Albert who made me feel very welcome and helped me a lot before I went over to Turkey as well my after care.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

They really know how to treat people

They really know how to treat people, very generous and very helpful. Every problem that i have they will give you a pleasant service. They really are here to help people. It’s beyond expectation that with this kind of good services they also offer affordable price. Thankyou estegrande!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Doctors doing the surgery were all really nice and made sure I was comfortable throughout. After care has been very good, walter is at the other end of the phone if needed and has kept in contact checking in on how I am doing, answering any questions I have. I am now looking forward to seeing my end result. Would definitely recommend. Thank you to Walter, all the doctors and staff.

Mohamed Liban

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

Declined to perform operation after I came to them

They declined to perform operation due the medical reason which I reported to them before come to Istanbul. I ask for clarifications but they never respond me.
Dont pay them in advance.

January 13, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Damakalschchikov,

We value our patients' health first so in the morning of the operation, all blood and heart checks are performed by our doctors.

A medical situation can change upon a day due to patients' blood pressure or heart rhytm. So we have informed you kindly that our doctors will check your health before operation and if they agree that you have no risk, we can do the operation. (Which is what we also would like to) Since our doctors identified your case as risky, we did not want to risk your life. Many small clinics may do the surgeries and focus on the money and even if something goes wrong during operation, the patients are signing a form of acceptance.


We never focus on money and prioritize the "current health sitution in the morning of the surgery". All of our patients thank us because of this.


We could have done your operation and risk you, but we did not. So it would have been better if you did not think it is something negative. :)

We will continue prioritizing our patients' health even if they get angry with us sometimes like this case. :)

Best Regards

Rated 1 out of 5 stars

Warning ⛔️ ⚠️

Warning ⛔️ ⚠️

I am sure most of you they ask u to send your review in Trustpilot before the results. Make your review response after your results.
Most of the people they work hard to collect this money for surgery. You deserve better brothers so don’t give chance for scammers so you have to expose them.

Warning ⛔️ ⚠️ Firstly I was asked to write my review one week after my hair plantation m. This their trick they want 5 stars before the results.
But after several months I uncomfortable because results first getting worse. But I did anyways because the staff were all nice people great customer service. But it seemed like those doing the transplant were very young and somewhat inexperienced.
Not to bash Este grande.Pay more expensive but honestly it came out You get what you pay for.

Warning ⛔️ (They take enough draft from my back head but they didn’t planted all draft they borrowed. So they did that because they want you to come back make second hair plantation surgery. It’s how they think it’s all about money. They don’t care about the results.)

Even under operation they were complaining 4 times about my afro hair. But I tried to be nice. I asked why they are complaining about my hair and they said its hard to do afro hair. If they are not sure why they don’t say it before operation. I told them If you are tried why couldn’t changed the operation day.But they didn’t.
Speciality don’t go Estegrande Asian region.
(Avicenna Kartal Este Grande Umut Hastanesi )

If I am fraud how did I know.Mr. Uğur demirsoy.
I have confirmed my I I’d to Trustpilot. You are the scammer mr Rober and Jhon Why don’t use your real name.

For the use of unqualified practitioners. For unlegitimate hair transplant personal and scams of cosmetic surgery.😡😡😡

I have send you pictures and you judge it.

Warning ⛔️ ⚠️
I am not fake i have all the evidence.

My name is Yohannes Berhane live in Stockholm Sweden. I can send you all the evidence but don’t block my review Trustpilot.

There is no hate speech because they have scammed med I make my review. So flagged my review because the truth I have spoken. So you mean you don’t freedom of speech in Trustpilot .

I have send all the evidence on email.Look on the picture and judge by your self. Because they are scammers so that why I have to expose them.

October 27, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

We would like to clarify this is a FAKE REVIEW and our lawyers are deleting these fakes in coordination with trustpilot team.

Since this person is continuosly writing brand insulting reviews (you can also check the other funny reviews he left to the other brands), this issue has now been taken to court because he is doing a legal crime.

Our legal team and TP will remove this asap.

Best Regards

Rated 5 out of 5 stars

Professional



"I am very happy with the service I received! I was in contact with Jack from start to finish and his professional approach really impressed me

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

The whole experience was amazing

The whole experience was amazing! I have only met nice and professional people during my stay and before, as Bruce, my online consultant, was very helpful and answered every single question I had. I was picked up from/to the airport and clinic in very comfortable cars by professional and punctual drivers. At the clinic, I was welcomed by a very nice lady, who stayed with me during the whole procedure, from morning to afternoon. She was my translator but was also always checking on me to see if I was fine. She explained to me every step in detail and made sure I was not scared. The procedure was performed by a great team of professional doctors and nurses, who did a great, painless job. I highly recommend EsteGrande!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of experiencing Este Grande’s services during my trip to Turkey, and I must say, I am thoroughly impressed. As someone who was initially skeptical about traveling abroad for medical treatment, Este Grande quickly alleviated any concerns I had.

From the moment I landed at the airport, the transportation provided by Este Grande was seamless. Their team ensured that I was safely transported from the airport to my hotel and later to the hospital for treatment. The convenience and efficiency of their transportation services truly made my trip stress-free.

Moreover, the level of care and attention I received during my treatment was exceptional. The medical staff at the hospital were professional, knowledgeable, and genuinely compassionate. They went above and beyond to ensure that I felt comfortable and well-cared for throughout the entire process.

Overall, my experience with Este Grande exceeded my expectations. Not only did they provide top-notch medical treatment, but they also offered unparalleled support and assistance every step of the way. I am incredibly grateful for their dedication and expertise, and I highly recommend Este Grande to anyone considering medical treatment in Turkey. Thank you, Este Grande, for making my experience truly remarkable.

I would recommend Jack +905395534556 for this exceptional service

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Hair Transplant

I was worried about travelling to another country to have a procedure done. I don’t know why though as honestly I was treat like a king by esteGrande and their staff, I got collected from the airport and taken to my hotel. I got collected from my hotel and taken to the hospital, I had a translator that sat with me all day when needed. The hospital that did my transplant were amazing, not good with English but don’t need to be when you get supplied with a translator. I laugh now thinking about how worried I was, definitely would not go with anyone else apart from este grande for a hair transplant! Top class from start to finish when they dropped me back at the airport.. Cannot recommend enough!!

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing hospital with Best team

After doing my research for over a year, I finalized Este Grande for my hair transplant. I am 57 year old male from Canada. Some clinics refused the transplant, some were asking for crazy amount of money. From the time I landed at Istanbul airport, I was welcomed by their team at gate 14, they took us to Green Park Hotel, nice place to relax, next day driver picked me at 8:15 am, I went through blood tests, ECG and the procedure was explained, finished the transplant by 4 pm and dropped back at the hotel. Jason was my contact person and he is always available to answer all my questions, today is the second day and I had my first head wash done. Very professional team of doctors and medical staff. I am very happy with the whole experience. If you want to call me you can find me at Google search . I can explain my experience. My name is Hammad Bahadur.

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

I am waiting for the legal action from…

I am waiting for the legal action from Eastegrande as in the start of my review I had only requested the owner of the company to get involved in my case but I had been blamed for blackmailing and looking for free second operation.I still claim that I had never been given the paperwork I signed before the operation and I had been told 6500(maximum number of grafts) the girls doing the doing the operation told me 5000 grafts you guys are claiming that 4500 grafts. I want to clear that I had never received the paperwork I signed and I had been told by all their representatives that they will provide me and one of them once told me that they will look for my file.I had emailed to the ministry of health and ministry of tourism copied emails to Eastegrande but never been responded.

Respond# 20/02/2024
I live in UK where law in order is in place and where clinical negligence exists.I want the regulatory bodies in your country to comment and organise a independent audit of my operation taking all the facts from both parties(patient and Eastegrande) yet my partner gifted me and booked the operation with the Eastegrande with the initial representative(Justin) who is currently missing as being told he went to Army should be presented to give his responsibility of his conversation before and after operation.I am waiting for your legal action and will come to your country if needed which i did last year(27/06/2023) and stayed until the evening of 28/06/2023 to discuss this issue but I had been asked to wait time and time again until from 6 months to 15 and full 18 months which i did and later i had been told you had hair loss while these grafts are lifetime and i had never been given a guarantee certificate or any kind of paperwork after the operation.

08/03/2024

I am still waiting for the legal action from EsteGrande and I still demand of a external Government level audit of my treatment.

I am still waiting for the legal action from EsteGrande and i still demand of a external Government approved audit of my treatment.

January 18, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Trustpilot team, as one of the most reputable brands in our market, we highly value our patients' comments and feedbacks.

If he needed really a post operation support, we would have been more than happy to help him any time he needs since our patients' satisfaction is the most important value for us as our customer experience level online is excellent.
Here, the case is different :) Let us explain:


Unfortunately, we had to forward this case to our legal department and our lawyers are taking legal action since we have been requested to make a free operation and if not, Mr Man stated that he will be adding negative comments and we are writing the reality as a reply to his comments.


As a fully authorized brand by Ministry of Health and Tourism, we do not value these unrealistic claims, but as a brand, we take legal action if a brand insult is being done.


Of course Ministries do not reply to his e mails which do not reflect the reality. He is sending e mails and sending us copies on which he claims unrealistic facts about the hospital which is a brand insult of which we are preparing a court application since he is trying to harm the brand with unrealistic claims. All legal paperworks signed by our doctors and patients are presented to our valuable patients in the hospital before surgeries. All operations start after written confirmations of both our doctors and patients. The copies are presented in the hospital and the originals are archived and presented to the ministries. Hospitals have no legal responsibility to present the original documentaries to patients or third parties. Their legal duty is to keep and safely archive then according to DPA regulations and we are very sensitive about DPA regulations.


The number of grafts can be predicted roughly by the consultants before operation via patients photos seen online. When patient arrives, doctor checks and gives a number of grafts which are again predicted because you never know the quality of grafts before taking them out. So during surgeries, the amount of healthy grafts are seen and taken accordingly. Taking 5000 or 6000 grafts have no difference for the medical team. It is not considered as an extra work. They take maximum grafts which are healthy and enough to cover the empty areas. We aim the success of the operation all the time since we are quality oriented.


Even if a patient requests to take out more than he needs, we do not prefer, because the aim is filling the empty areas without harming the donor area.


He also wants to chat with the owner of the hospital for his free operation, of course which is again an unrealistic demand. These have been explained to Dear Mr Man many times by our customer care team, but since the target is a free surgery, we are unfortunately now unavailable to help him.

He will shortly receive a documentary from our legal department.

We just wanted to clarify the simple but complicated case.

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

Are you looking for a dental treatment…

If you are looking for a dental treatment or a hair transplant, contact esteGrande because they are very qualified and they are in the market for more than 10 years which proves their succes.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

The hair transplantation operation went…

The hair transplantation operation went very well and the team who conducted the operation were very proffesionel and caring.
They took care of everything from the moment we landed in Istanbul tiil we left the country. I felt that i was in good hands all the time and never felt insecure

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

I went to do hair transplant and I had…

I went to do hair transplant and I had a great experience. The doctor and the staff was wonderful and very professional. The clinic was very clean. The hotel was very luxe and the transportation was comfortable. Overall I had a great experience and now waiting for the result.
Thank you so much all the teams wonderful support
Honestly happy 😊

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

My Experience

First of all, i want to say that I flew all the way from America and it was my first time in Istanbul. I really didn't know what to expect but i certainly didn't know it would be so beautiful. Its a very nice place to see, i was surprised. My consultant Rober, communicated with me through whatsapp and always had everything ready for me, he was really reliable and really took care of everything fast. My ride was ready when i came out the airport. My hotel was ready and my ride to the hospital the next morning was also ready to go. Everything came together so fast and easy every time. The whole hair procedure is also quick and pain-free. The only pain is the anesthesia but its fast and nothing crazy! Also i couldn't believe that it only took 1 session because i was completely bald, thats crazy. Those 3 females did a really amazing job and i hope they read this message. I was upset at first because i was thinking my hairline was higher than before but it was a big misunderstanding, i'm sorry! the hairline is correct & i love it! esteGrande changed my life & i'm super thankful of them. I had lost my confidence 4 years ago and now it's finally back and i feel like myself again. I also met another consultant named Albert, very great person. He really helped and made me feel a lot better about everything before i left. Really nice guy. Thank you guys. Much Love!

January 31, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Rico,

Thank you very much for your kind comment.

Whenever you need us, we are always here.

Best Regards,
esteGrande Customer Care Team

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