Eternate Reviews 1,026

I ordered a ring in December and it took almost 3 weeks to arrive. I had the ring one month before a stone fell out. I've sent several emails and pictures in regard to the ring to receive a refund. It's now April and they haven't responded except for to say they're looking into it. There's no phone number to contact them only an email address. It's ridiculous what I have to go through just to get a refund.

I love how responsive the customer service dept is. No matter what the issue/question is, they are always happy to help. I’ll always shop here. Great experience is hard to find. Oh and Irene is GREAT.

The jewelry arrived on time as expected. I was able to make adjustments to my order with customer support. And they replied in a timely manner with the help I needed

Ordered a new wedding band for my husband. I had to have it resized a few time to get it just right. Amazing customer service and quick response. The helped me get the correct size I needed and my husband loves his new ring.

The the ring is beautiful and arrived in a timely manner. It will be a wonderful heirloom for my granddaughter to remember the strong women she comes from.

My order was delayed, but the team did their very best to ship out the replacement and kept me informed throughout.

Very quick at responding to every concern or question you might have, the ring itself looks stunning and shipping is very fast, as a first time buyer here I’m very satisfied with my purchase, thanks!

Great costumer care and very professional website!!! I am really impressed.

Eternate is a great company. My husband bought me a ring from them January 2026, received the ring in a timely fashion (every piece is made to order) and it was just what I wanted. Two months later I noticed that one of the stones was missing. I contacted them and sent them pictures showing where the stone was missing. They sent me a pre-paid label to send the ring back and made me a new one. They were so accommodating. They have great customer service.

Ordered a birthstone necklace for my mom and i am genuinely impressed with the result. I am not much of a gift guy but it will end up being the best mother's day gift i ever got for her.

Excellent customer service.

The quality of the ring is outstanding. Exactly as I wanted.

I had a great experience working with Eternate. Their service was quick, responsive, and very easy to work with. What really stood out was that they provided a design preview of my ring beforehand, which made the whole process feel clear and reassuring. The final result matched exactly what I expected. I highly recommend them!

So I ordered my ring back in Jan and I still haven't received it and now they aren't responding to my emails. Poor customer service. I keep getting a email asking how my experience is with the company and that is it. I keep telling them that my problem hasn't been resolved and that I just want my ring.

I had issues with the size of my ring, and they helped me out and sent the correct size. BTW the ring is stunning 💗

Besides this piece of jewelry being my absolute favorite and extremely well-made, the customer service is incredible! I will forever be a customer!

It was easy to pick and design my own ring. I ordered a birthstone ring, including all the birthstones of my family. It’s cute and simple exactly what I was looking for. I wanted an everyday piece and so far it has held up.

Absolutely beautiful ring! Lab created stones were stunning. Quality was 200% better than expected. This was my first time ordering fine jewelry online. It Arrived on time. Customer service was very helpful. They responded in a timely manner via email. I’m impressed. Great Job!!

Very poor customer service and company policy
I honestly do not know how ETERNATE receives any good reviews. My personal experience could not have been worse. The ring was too small which resulted in my starting the painful return process, which to date has taken just under a month. I have to believe that they use AI because every e-mail was from yet another random, heartless processor. Nobody really listens and all responses are lifeless...very generic. Their FREE returns is total bull****. Here is my most recent e-mail from them: Subtotal $447.00 Order discount -$134.10 SPARKQZWMWBQ3 (-$134.10) Shipping $0.00 Taxes $0.00 Total $312.90 USD Total paid $61.00 USD You saved $134.10 $312.90 Refund Visa -$251.90 As you can quite clearly see, it cost $61 to return my ring. Restocking and SHIPPING!) They are liars, and the ring was not even special. I certainly will not be a repeat customer. Save your time and frustration and go to a store.