Eternate Reviews 1,026

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,026)

262 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All my purchases went well

All my purchases went well. Well, even one wrong I ordered the wrong size and replied to customer service and they replied to me with within 24 hours and said they would take care of it and make it the proper size. You are one of the places I will always buy my jewelry from from now.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Girlfriend adores the ring

Customer service replied to an email question right away and wasn’t long before I got the ring for my girlfriend and she is in love with it, she loves the quality of the product and the design. Will definitely be getting her more jewelry from here.!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

A Happy Accident

I was extremely happy to find the rose bangle for my daughter at a very reasonable price. She has been borrowing my yellow gold bracelets forever but was partial to the rose color.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace!!

I ordered this necklace for my best friend as a Galentine's Day gift, and she absolutely loved it. The colors of the stones were so vibrant and the silver chain really set them off. Lovely and delicate, exceeded my expectations. Even though it was custom made it arrived promptly. The website made it easy to track my order and customer service responded to my question quickly. I will definitely order from them again

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Ring

Item was as expected/advertised. Beautiful quality. Very happy with my third Eternate purchase. Recommended product.

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful Ring

The ring I ordered arrived quickly and was securely packaged for shipping, as well as being boxed in a very nice presentation box. Ordering was easy online. The ring was really lovely, well made and excellent quality. However, it was slightly snug and was a bit uncomfortable due to the setting si I reluctantly decided to return it. The online return request was easy. I am impressed with this company’s products and services.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful ring- first time ever buying…

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful and loved customizing it, but smaller stones than anticipated.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall

It was easy to pick and choose exactly what I wanted. There were great options and pricing was fair. Shipping allowed the package to come on time.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product. Wife gave me wrong size, so i had to do an exchange. Communication is a different lol but sufficient. Exchange cost me $50 but that was worth it to me. I will purchase from Eternate again.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I purchased this ring in solid gold on my first Mother’s Day as a mom. I put so much time into selecting the ring I wanted, looking across many websites and stores in person. When I received it I was happy with the look of it, however I found it irritated the fingers it was next to because of the rough edges but figured if I left it on they would eventually callous and stop being irritated. It took months but eventually that did happen. After 6 months of wear a stone fell out, I didn’t see it happen so the stone is lost. Although customer service was kind they said this is normal wear and tear and therefore repair would be $150. I’d rather put that money towards a piece of jewelry I have faith with last longer than 6 months than repair it every 6 months. I knew this was a risk ordering from a brand I was less familiar with and I would not do it again. It’s quite disappointing, the point of buying a solid gold piece is that it will last.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

My Fist Online Jewelry Order..

It was my first time ordering jewelry online so I was a little nervous of what might show up.

It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.

I absolutely love it and planning out my next order. Maybe a family necklace.

January 28, 2026
Unprompted review
Rated 3 out of 5 stars

The ring itself is beautiful and was…

The ring itself is beautiful and was delivered in good time. Unfortunately, I don't know my priper ring size, so the ring is much smaller than I thought it would be and just barely fits my pinky. I don't want to send it back, that's too much trouble, but I wish the ring was larger (band and gem size).

For now a small, beautiful reminder of my two boys and I.

Thank You.

February 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look