Eternate Reviews 1,027

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,027)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressed with Eternate

This was my first purchase from Eternate and I was pleased with my experience. I bought the “Bezel Set Birthstone Station Bracelet” in gold vermil for a gift. When it arrived, I was impressed with the compact packaging. The box it came in was in perfect condition. The bracelet looks great.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

In love with it!

In love with it!! I got my four boys’ birthstones in November and haven’t taken it off since then. It hasn’t tarnished or anything I’m obsessed with it. ✨

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I ordered

My wife adored the dual birthstone necklace I got her for Christmas. It looks great and is the perfect length.

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

The infinity rings are excellent and…

The infinity rings are excellent and exactly what I was looking for but the 14k gold bracelet was great except how thin it was. The price for the bracelet is a bit too much for what you actually get. The gemstones were perfect though. Overall very good experience with you.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful item; tangled chain not ideal

I ordered a moi et toi gemstone necklace for my mom as a gift. The necklace arrived in the expected time frame, and is very pretty. I was pleasantly surprised by how sparkly the chain was! A lovely gift altogether. The reason I docked one star is that the box presentation could have been better: specifically, the chain should be taped or tethered down somehow on the cardboard backer. Instead of being able to take the necklace out and put it on her right away, I had to spend about five minutes untangling the chain for her. If the idea is to market a luxurious gift and memorable moment, a tangled chain kind of deflated that experience. All in all a beautiful item that she loves, but please tape down the necklace chains in future.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Stackables!!

Perfect Stackables!!

I am so happy with my 4 rings, each with the birthstone for my grandchildren!
Perfect fit and great customer service!

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Redemption

After a horrific first experience with an engagement ring debacle, Eternate redeemed themselves very well with my current birthstone ring. It is beautiful- the sapphires shine brightly and fits great.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Customizing was easy

Ordering was simple! The customization process was very easy to navigate making it great experience. The bracelet arrived and is absolutely beautiful.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new ring and necklace

Love my new ring and necklace! My cross necklace came in deficit and had to get a replacement. The customer service was great though! We definitely make more purchases from Eternate in the future!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

The bracelet is beautiful and the…

The bracelet is beautiful and the customer service was top tier! I ordered a birthstone bracelet to gift my MIL this year but I guessed on the wrist size. Once I confirmed the correct size, I emailed Eternate customer service who corrected my order easily and quickly so that she would have the perfect gift! Thanks again! We are very excited to give it to her.

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible company

I ordered two birthstone pieces for Christmas. A necklace and a bracelet. The items arrived later than expected. The bracelet clearly had the incorrect birthstones. One should have been a pinkish purple hue, but it was clear colored. I reached out about the issue immediately and was told to email. I did and did not receive a reply for more than a day. So I reached out again. They acquiesced to chat, and so I explained the issue. They told me that the smaller gems appear lighter in color. Okay, no problem, right? Except the necklace has the exact same gem size, and that had the correct birthstone. The online chat rep, Hazel, only argued about the point. When asking for a replacement, she said that they could not expedite any of the work to get it done. Absolutely a terrible experience, and a horrible company to work with. I would not recommend buying custom jewelry from them. For pieces that cost several hundreds of dollars, the least that could be done is to confirm the order is right, or the courtesy to fix it ASAP.

December 14, 2025
Unprompted review
Rated 4 out of 5 stars

I absolutely love my new ring except....

I absolutely love my new ring, the only thing is there is not a real picture of the actual ring and so from the pictures that are available, the stones look much larger than they actually are. I still love the ring i just wish i had known the stones were going to be very tiny.

December 10, 2025
Unprompted review

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