The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Fully Customizable Premium Jewelry and Wedding Bands
Contact info
19 West 34th Street Suite 1018, 10001, New York, United States
- +1 (833) 946 44 22
- service@eternate.com
- www.eternate.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my ring
The rings I ordered were exactly what I…
The rings I ordered were exactly what I wanted and they were very nice quality. They were gifts and the people who I gave them to were very excited about them.
Impressed with Eternate
This was my first purchase from Eternate and I was pleased with my experience. I bought the “Bezel Set Birthstone Station Bracelet” in gold vermil for a gift. When it arrived, I was impressed with the compact packaging. The box it came in was in perfect condition. The bracelet looks great.
In love with it!
In love with it!! I got my four boys’ birthstones in November and haven’t taken it off since then. It hasn’t tarnished or anything I’m obsessed with it. ✨
Great priduct and people!
The signet ring we ordered for our son is perfect! Great quality and great people!
Exactly what I ordered
My wife adored the dual birthstone necklace I got her for Christmas. It looks great and is the perfect length.
The infinity rings are excellent and…
The infinity rings are excellent and exactly what I was looking for but the 14k gold bracelet was great except how thin it was. The price for the bracelet is a bit too much for what you actually get. The gemstones were perfect though. Overall very good experience with you.
Beautiful item; tangled chain not ideal
I ordered a moi et toi gemstone necklace for my mom as a gift. The necklace arrived in the expected time frame, and is very pretty. I was pleasantly surprised by how sparkly the chain was! A lovely gift altogether. The reason I docked one star is that the box presentation could have been better: specifically, the chain should be taped or tethered down somehow on the cardboard backer. Instead of being able to take the necklace out and put it on her right away, I had to spend about five minutes untangling the chain for her. If the idea is to market a luxurious gift and memorable moment, a tangled chain kind of deflated that experience. All in all a beautiful item that she loves, but please tape down the necklace chains in future.
The product and delivery were…perfect
The product and delivery were excellent. However, I need to resize the band.
Great product!
The ring was a gift for my goddaughter and she absolutely loved it. Great quality!
Great job
Great job, the gifts are amazing everyone loves them. I will definitely be buying this year.
Eternate Toi Et Moi ring review
Ordered the ring and it showed up before the estimated shipping date. The ring looks incredibly nice for the cost and has not tarnished.
Perfect Stackables!!
Perfect Stackables!!
I am so happy with my 4 rings, each with the birthstone for my grandchildren!
Perfect fit and great customer service!
Redemption
After a horrific first experience with an engagement ring debacle, Eternate redeemed themselves very well with my current birthstone ring. It is beautiful- the sapphires shine brightly and fits great.
Customizing was easy
Ordering was simple! The customization process was very easy to navigate making it great experience. The bracelet arrived and is absolutely beautiful.
Love my new ring and necklace
Love my new ring and necklace! My cross necklace came in deficit and had to get a replacement. The customer service was great though! We definitely make more purchases from Eternate in the future!
The bracelet is beautiful and the…
The bracelet is beautiful and the customer service was top tier! I ordered a birthstone bracelet to gift my MIL this year but I guessed on the wrist size. Once I confirmed the correct size, I emailed Eternate customer service who corrected my order easily and quickly so that she would have the perfect gift! Thanks again! We are very excited to give it to her.
It was just what I expected
It was just what I expected. It’s beautiful
Terrible, terrible company
I ordered two birthstone pieces for Christmas. A necklace and a bracelet. The items arrived later than expected. The bracelet clearly had the incorrect birthstones. One should have been a pinkish purple hue, but it was clear colored. I reached out about the issue immediately and was told to email. I did and did not receive a reply for more than a day. So I reached out again. They acquiesced to chat, and so I explained the issue. They told me that the smaller gems appear lighter in color. Okay, no problem, right? Except the necklace has the exact same gem size, and that had the correct birthstone. The online chat rep, Hazel, only argued about the point. When asking for a replacement, she said that they could not expedite any of the work to get it done. Absolutely a terrible experience, and a horrible company to work with. I would not recommend buying custom jewelry from them. For pieces that cost several hundreds of dollars, the least that could be done is to confirm the order is right, or the courtesy to fix it ASAP.
I absolutely love my new ring except....
I absolutely love my new ring, the only thing is there is not a real picture of the actual ring and so from the pictures that are available, the stones look much larger than they actually are. I still love the ring i just wish i had known the stones were going to be very tiny.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








