Eternate Reviews 1,027

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,027)

263 reviews in the last 12 months

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Rated 1 out of 5 stars

Misrepresentation of Identification of Stones

We ordered a bracelet that was supposed to be diamonds. Sometime later, the bracelet broke. l My wife took it in to the jeweler to have it fixed. He said it was not diamonds and the gold chain was so thin it was likely to break for the 3rd time. I had also ordered a necklace for my wife and found the same results, no diamonds.

January 6, 2025
Rated 5 out of 5 stars

I am blown away by their customer…

I am blown away by their customer service. I had an issue with my bracelet (a beautiful piece) and the communication was excellent. I ended up exchanging it for a ring and the process was so easy and seamless. I now have my new ring and I haven’t taken it off since.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of jewelry!

Gorgeous piece I customized and ordered as a gift for a friend with her kid’s birthstones. Was very pleased with the quality and the overall customer experience. I want to order one for myself now!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best Birthday Gift EVER!

This was a gift for our 94 yr old mother. Thanksgiving will be her birthday. I was so thankful to find a very nice ring at a very decent price. It turned out beautifully! Thank you!

November 21, 2025
Unprompted review
Rated 3 out of 5 stars

Beautiful, but….

Necklace came out AMAZING but the lack of communication between ordering and receiving made me worried I had wasted my money. The necklace came out beautifully but wish there was at least an email or something.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I returned for another!

I returned to Eternate for another signet ring! I bought the first one in sterling silver for my daughter. She loved it! Since then, however, she changed her jewelry from silver to gold. So naturally, I had to return for the same signet ring in gold. It looks beautiful. I know she'll love it!

September 25, 2025
Unprompted review

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