ETQ Amsterdam Reviews 

1,603
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, premium materials, and stylish design of the footwear and clothing items that feel truly luxurious. Consumer feedback often highlights the very fast delivery service and incredibly comfortable fit that makes wearing them all day an absolute pleasure. However, some people mentioned difficulties regarding unexpected sizing inconsistencies and frustrating return policies when items do not fit properly. A few reviewers also noted that sending packages back can be quite expensive and experienced communication issues during the exchange process. Others found that certain garments lacked warmth or that initial stiffness required a brief break-in period before becoming comfortable.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent leather quality,... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent materials, meticulous... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently quick and efficient... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Service

Consumers find service to be positive, highlighting quick query responses and helpful support. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Altijd goede ervaringen met ETQ. Uitstekende website, makkelijke checkout, altijd snelle levering en mooie/comfy sneakers. Enige suggestie is om halve maten te overwegen.

Company replied

Rated 4 out of 5 stars

Very good quality products, bought the LT 01 Court Lite, nice style, nice materials, and very nice fitting: it is rare on the market. The only downside is that the laces unravel very badly, very... See more

Company replied

Rated 4 out of 5 stars

I’ve been really impressed with the overall quality of ETQ products. The materials feel premium—solid, durable, and clearly chosen with care. Everything from the stitching to the finish has a refine... See more

Company replied

Rated 4 out of 5 stars

After mutipile change, finally the good size. Products are really good. Logistics good be bit more sharp. I received the box with 45 but the shoe was 47. Nothing to do with the quality. This is perfec... See more

Company replied


Company details

  1. Shoe Store
  2. e-Commerce Solution Provider

Written by the company

We design wardrobe essentials with a strong silhouette, in tonal colorways. Our style never changes. It evolves. Continuously.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,603)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good shoes at a reasonable price

Very good shoes at a reasonable price. Quick delivery as well

March 4, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars! Great to hear you’re happy with the shoes and feel they offer good value. Glad the delivery was quick as well. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Great products and quality

Great products and quality

March 8, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Michael! Great to hear you’re happy with the products and quality. That’s exactly what we aim for with every item. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Very nice brand!

Very nice shoes! Good comfort, good quality, price more than worth it!

March 1, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Julian! Great to hear you’re enjoying the shoes and that the comfort, quality and value all stand out. That’s exactly what we aim for. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Great quality and style

Great quality and style, these trainers are superb! 5 star ⭐

February 27, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Ben! Great to hear you’re enjoying the quality and style of the trainers. Love that they stand out for you. Hope you keep enjoying them.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Perfect experience

The delivery has been really fast, the quality of the leather is amazing, it feels very confortable.

February 19, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Miguel! Great to hear your delivery was fast and that you’re happy with the quality of the leather and the comfort. That’s exactly what we aim for. Hope you keep enjoying them.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

The shoes are amazing

The shoes are amazing! I already have 6 different pairs. They are really comfortable and the material feels great. I can walk in them all day and my feet don’t hurt. The shoe sole is super soft and it feels good wearing them. Everything from check out to delivery is super fast and easy. I love those shoes!

March 5, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Bernhard! Great to hear you’re enjoying the shoes so much and already have six pairs in your collection. Amazing that the comfort and materials allow you to wear them all day with ease.

Good to know the whole experience from checkout to delivery feels smooth and fast. We really appreciate your support and hope you keep enjoying every step.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Great product (shoe is exactly what o…

Great product (shoe is exactly what o was looking for) very fast delivery and fast handle of the returns.

February 21, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Eddy! Great to hear the shoes were exactly what you were looking for. Glad the delivery and return process were both fast and smooth. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Order two sizes if not sure and choose based on that.

The design is perfect as per my style. My only concern is the size of the products. For example the suede versions and the loafers seem to be bigger compared to the napa leather versions. I have 4 shoes from ETQ and this characteristic is not listed on the website, it is truly from my own experience. I recommend cheking the size chart per each individual model.

February 19, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 4 stars! Great to hear the design fits your style so well. We appreciate you sharing your experience with sizing across different materials and models, that kind of feedback is really valuable.

Good tip as well on checking the size chart per model. We’re always looking at how we can improve clarity around fit, so this helps us a lot. Hope you continue to enjoy your collection.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Great shoes (great comfort!) and very…

Great shoes (great comfort!) and very helpful customer service. Had an issue with one of my shoes and received a voucher to get new ones without any difficulties.

March 1, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Bram! Great to hear you’re enjoying the comfort of the shoes and that our customer service could help you smoothly with a solution. Glad everything was resolved easily with the voucher. We hope you enjoy your new pair.

Kind regards,
Team ETQ

Rated 4 out of 5 stars

I’ve been really impressed with the quality

I’ve been really impressed with the overall quality of ETQ products. The materials feel premium—solid, durable, and clearly chosen with care. Everything from the stitching to the finish has a refined, minimalist look that stands out without trying too hard. The comfort and craftsmanship are exactly what you’d expect from a brand that focuses on understated luxury.

The price is definitely on the higher side, but once you see and feel the build quality, it makes sense. You’re paying for longevity, thoughtful design, and materials that actually hold up over time.

January 10, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars! Great to hear you’re impressed with the overall quality and that the materials, finishing and craftsmanship stand out to you. That refined and understated look is exactly what we aim for.

We also appreciate your thoughts on the value, it’s good to hear that the quality and longevity make it worthwhile. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 1 out of 5 stars

Returned Item Delivered – Still No Refund After a Month

I never write reviews but I will given my experience.

I ordered a pair of shoes from this company and unfortunately had to return them. I used their official return portal, followed all instructions correctly, and the tracking clearly shows the items were delivered back to them. The return receipt also confirms the recorded weight of the parcel, so there’s no dispute that the items were sent and received.

It has now been over a month and I still haven’t received my refund.

Customer service has been extremely disappointing. Responses take days, and when they do reply, there’s no clear resolution or timeline provided. It feels like I’m being ignored despite having clear proof that the return was delivered.

At this point, I’m left without the shoes and without my money. Very frustrating experience, I wouldn’t order again based on how this return has been handled.

January 28, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for taking the time to leave a 1 star review, Shrey. We are sorry to hear that your experience with order #222047 caused frustration and took longer than expected. We understand that waiting for a refund after returning an item can be very disappointing, especially when you had followed the return steps correctly and were waiting for a clear update.

In the meantime, the refund for order #222047 has been processed and we have resolved this with you directly. We appreciate you sharing your feedback, as it helps us continue improving our communication and service.

Groet,
Team ETQ

Rated 1 out of 5 stars

If buying from this company please be…

If buying from this company please be aware that they have a very strict 14 day return policy. My partner ordered some shoes for her son and ordered them over 2 weeks before his birthday (to ensure they would arrive in time as they were coming from Amsterdam!!) the shoes did not fit so when she tried to exchange for the larger size 20 days from delivery date it was a very clear no refund and/or exchange for any reason!!! She now has a worthless pair of shoes costing over £200. Please be aware

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

ETQ company sells low-quality shoes at…

ETQ company sells low-quality shoes at high prices. The sizes don't match, because a size 43 could be a 44 or a 45. Their return management is terrible. They only know how to advertise to customers in other countries, who then have trouble returning them (which costs the customer money). I recommend not buying because the company has low standards.

January 15, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for your review, Mauro.

We have carefully reviewed your case, and unfortunately the returned pair was received in a worn condition. As communicated earlier, this means we are unable to process the return according to our policy. We have returned the shoes to you in the same condition.

All sizing information, product details and return conditions are clearly outlined on our website to help customers make the right choice before ordering.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Great Quality for an affordable Price!!

February 13, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars! Great to hear you’re happy with the quality and feel it offers good value. That balance is exactly what we aim for. Hope to see you back again soon.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Love the shoes maybe to have half size…

Love the shoes maybe to have half size for sneakers

February 19, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Nicolas! Great to hear you love the sneakers. We appreciate your feedback. Hope you keep enjoying them with every step.

Kind regards,
Team ETQ

Rated 5 out of 5 stars

Good

Very nice shoes! Great service!

February 17, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Bedankt voor de 5 sterren, Jorg! Wat goed om te horen dat je zo blij bent met de schoenen én onze service. Dat is precies de combinatie waar we elke dag voor gaan.

We wensen je veel plezier met je nieuwe paar en zien je graag weer terug.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Ordered a sweater

Ordered a sweater, material feels very good quality and the fit is perfect.

Also excellent customer service for deliveries and returns

February 2, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, David!

Great to hear that you are so happy with your sweater and that both the material quality and the fit are exactly right. We put a lot of focus into getting those details right, so this means a lot. It is also good to know our customer service around delivery and returns met your expectations.

We hope to see you back at ETQ soon.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

A+ customer service

Returned shoes that were too small for me. Top notch customer service, money was in my account a few days later !

February 11, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Nicolas. Great to hear that the return process went smoothly and that the refund was back in your account so quickly. We are glad our customer service made the experience a positive one. Thanks for sharing your feedback.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Amazing products

Amazing products, I have bought shoes and glasses from this site. Good quality and an even better design.

January 28, 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Lewis. Great to hear that both the shoes and the glasses impressed you with their quality and design. That balance between craftsmanship and clean aesthetics is exactly what we aim for. We appreciate you sharing your experience.

Groet,
Team ETQ 👟

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