I bought a battery 6 months ago fir doorbell and doesn't get used month. Stopped working abd I emailed customer service and they do not reply. Very disappointed in communications and being sold a b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looked to buy product on-line in Australia, but no-one stocked it so looked overseas and found eTwist UK had it on ebay at a reasonable price with a low cost delivery facility to Australia. Ordered a... See more
Customer support staff rude and unhelpful. Bought item via eBay, item poorly packed and faulty on arrival - return costs to UK from Australia prohibitive and more than the item is worth. Origi... See more
Ordered 2 boys toys multil tools both were broken called an 0800 number from the website and spoke to a guy that was obviously at home who said he would arrange an exchange and send me a returns email... See more
Company details
Contact info
148 Caistor Road, DN37 7JG, Grimsby, United Kingdom
- 0800 33 45 379
- customerservice@etwist.co.uk
- www.etwist.co.uk
2.5
Poor
960 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good shopping experience—recommended
Very good shopping experience—-recommended
January 17, 2019
Unprompted review
Very easy to order
Very easy to order, swift delivery at a keen price.
January 16, 2019
Unprompted review
GREAT SERVICE
Exactly what I ordered, and does the job it is intended to do, with an outstanding delivery service
January 11, 2019
Unprompted review
Great transaction
Great transaction. Extremely easy to deal with. Very efficient.
January 9, 2019
Unprompted review
Good Service
Easy transaction with clear emails stating relevant information. Delivered on time and well packaged. Cant fault them.
January 9, 2019
Unprompted review
Easy to use and quick delivery
January 7, 2019
Unprompted review
Very efficient
Bought a clock. It came quickly, packaged appropriately and in good working order. The clock is of a good quality, looks nice and very quiet.
January 5, 2019
Unprompted review
Prompt delivery of item ordered via…
Prompt European delivery of item ordered via eBay.
January 5, 2019
Unprompted review
Happy from Canada
I ordered from Canada and my ravensburger puzzle came in perfect condition BEFORE the guaranteed date! Very happy with their customer service and the personalized touch.
January 4, 2019
Unprompted review
See the light at the end of the tunnel!!
I wanted a smallish, compact little torch that would just be the right size to hold in the hand, yet still be powerful enough to give a good amount of light. This one ticks all the boxes, and I'm happy to recommend it.
January 4, 2019
Unprompted review
Excellent customer service excellent…5 Star service
Excellent customer service excellent super fast delivery and super secure safe packaging- highly recommended
January 4, 2019
Unprompted review
A well satisfied customer.
The goods I ordered arrived within the specified delivery dates, well packaged and in excellent condition.
January 4, 2019
Unprompted review
Excellent
Excellent company highly recommended with great selection of products in an easy to navigate website from ordering to checkout & all with speedy delivery .Will definitely use this company again.
January 4, 2019
Unprompted review
Very happy purchaser
My first order with eTwist but the communications I received prior to the delivery made me feel confident that I was dealing with a professional, business like company and confident that I would receive quality goods, which I did. I will be purchasing from them again.
January 4, 2019
Unprompted review
Excellent selection of unusual gifts at…
Excellent selection of unusual gifts at great prices, speedy delivery and superb customer service regarding a query I had with my order.
January 4, 2019
Unprompted review
Great customer service and delivery to…
Great customer service and delivery to the US!
January 4, 2019
Unprompted review
Bing Floor Puzzle.
I Quickly Received My Order & The Floor Puzzle Was Perfect For My Autistic Grandson Aged 5.
January 4, 2019
Unprompted review
Great service !
The bag I bought is ov a very high quality, delivery was fast and overall the service exceeded my expectation, well done !
January 4, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.