Euro Car Parts Reviews 

Website is great . Put in registration and place order. But when you go to collect you can be stuck in a que with a long wait. Why not have a self checkin barcode reader in store? (Barcode emailed to custome).

I received an email stating my order had arrived in store. Travelled to the store and stood for over 30 mins in a queue to be told that infact it hadn’t arrived. I tried to call the store on numerous occasions a few days later to see if it had now arrived and was unable to speak to anyone. I also tried to make contact via the online form on the website and again no reply. Very poor customer service. Would not recommend or use this company again!

Used to be a decent business to deal with but now it’s not anymore.
Drove over to collect a simple part, smallest purchase I’ve ever done with euro parts but hopeless.
Stood behind someone who had been given the wrong part because their system seemingly had given the wrong part, and they couldn’t do anything about it 🫩.. I was told that my part hadn’t arrived yet so I waited outside for 40 minutes and then went back to collect it as told, but then someone else at the desk told me that the delivery was not going to be coming today and I couldn’t cancel it and they weren’t able to change anything on the system for the orders. Couldn’t cancel it or do anything about it.

Dealing with so many other organisations where staff are able to access their own systems and respond with solutions shows that they have significant problems with their IT infrastructure and it’s going to cost them business.

In other organisations especially in building and electrical supply services it is clear that their are ways to work around issues and communication with customers can be better and less painful.

Sad that this company used to be a game changer but now has lost its way. Needs some serious reconsideration about how to organise itself, clearly management and organisational failures in this company. Will not use again especially when there are better alternatives out there who need the opportunity to do better business.

So many organisations are failing with their services to buyers who have to vote with their feet 🤔😏

Use Europarts a lot as they are on my doorstep - nice website with good photos and descriptions with clear pricing and normally have a sale or discount code you can use - normally opt for the click and collect option and pick up when convenient to me - never had a problem with return or exchange either .

Great customer service

Absolutely poor, purchased 2x lower control arms (L & R ) once received one part received one with opened packaging and now come to find it’s the wrong side part supplied. Delayed me a day and fuel and time. Bunch of cowboy with no ideas behind the counter. Looks like if your mouth moves they’ll give any body a job just to they can hand you wrong parts take your money and send you out the door

Thanks all good 👍

I made a reservation online and chose the option to pay on collection which I did. Collection service was quick and effective the staff were friendly.

It was only when I had my car on axle stands and the wheels, calipers, pads and rotors were removed that I discovered I had been given the wrong items for my civic. This was a click and collect order and I had entered my correct car registration number, "these parts are compatible etc". Now I'm stuck with pads and discs that I imagine I cant return due to the state of the boxes and grubby marks on the discs. I was so angry at having to put all the old parts back on as I didn't have any option. Booked in at Honda and £399 to get genuine parts fitted. I was supposed to save money by changing them myself, instead it's cost me a lot more. Will not be using this company again, dont trust the online ordering system.

Greate rangr good staff. Know their cars Good parking

Cheap and cheerful, pay less than oem but wear in a fraction of the time so in long run probably a good deal more expensive than oem. Sorry

I went to two different stores and none was able to help me, one didn’t have the impression he knew what I wanted ( starter battery 55/60ah) the second was so unhelpful that didn’t even wanted to know. This was around Oldham, and the two persons behind the counter look extremely young… very bad experience with Eurocar parts

Quick and easy to use.

Very unprofessional service. I have ordered products from Euro Car Parts online several times, only to find that the items were not actually available when I went to collect them. This has happened repeatedly, which is extremely frustrating and a complete waste of time.

If a product is shown as available online, it should actually be in stock and ready for collection. The stock information clearly needs to be more accurate.

Very disappointing experience and definitely not the level of service I would expect from a company like Euro Car Parts.

Parts in stock competitive price and quick delivery

Always enjoy the service i get when collecting my products
2

I’m still waiting for someone to contact me about an international order paid for, but no follow up almost a week later.

Gone down the pan.
This used to be a good place to get reliable parts at a cheap price. Now they engage in games - discount online not at the counter. Worse, customer service has all but disappeared. The bot is almost as bad as the human that came online to tell my nothing the bot didn't and made no attempt to help - thanks Antony.
The problem: enter car reg and they pop up the parts. Buy, pick up and get to work... wrong size discs and pads. Half a day gone and no help to resolve the problem - no, oh, this is what you need, a van will drop it off if you pay the extra... with discount.
They have become bandits operated my automorons

Would be 5 stars if you offered blue light card discount for front line emergency services personnel.