Ordered online on Sunday, delivery should have been Tuesday and ended up coming on Saturday, not ideal but it happens Still can't fault the products and customer service helped me
Company replied
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Review summary
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Had to exchange a purchase I made online. The service I received at Tamworth ( Fazeley) was excellent. Particular mention for Lucy, who was informative, friendly and polite. I was able to replace my p... See more
My only problem is when either collecting or going into the shop to buy, you only have one staff member at the till,If its busy you tend to have to wait along time.other than that it’s great 👍
Can't fault ECP, they've always got a great stock of items, service in their Peterborough Fengate branch is awful, not for customer service, but speed, when they have 10+ people queuing, and only one... See more
Company details
Written by the company
Buy Online today, by web or app. Over 250 Branches Nationwide with FREE Click & Collect.
Euro Car Parts Details
Written by the company
- CAN'T GET THROUGH?
- New Hotline Number: 0203 788 7828
- FAST REPLY NEEDED?
- New Fast E-Mail: ECPTP@eurocarparts.com
- EMERGENCY CONTACT?
- New Hotline Number: 0203 788 7828 -- Available Monday - Saturday, 9:00am - 5:30pm
Contact info
Danny Morson Way, B78 1SE, Tamworth, United Kingdom
- +44 (0) 203 788 7842
- ECPTP@eurocarparts.com
- www.eurocarparts.com
3.8
Great
32K reviews
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Ordered and collected as arranged.
Ordered and collected as arranged.
Excellent service and good quality products at competitive prices!
Helpful staff, highly recommended.
July 13, 2026
Item in stock correctly identified on…
Item in stock correctly identified on website collected from local store
No issues
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered pads and discs for my car on…
Ordered pads and discs for my car on Saturday it's now Friday and still no delivery phoned my local store as they are supposed to be delivering them to be told I'll get them when the van is passing by not delivered within 3-4working days completely unacceptable as I use my car to earn a living now resolved with them after reaching an acceptable resolution
July 31, 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
Absolute Scam
Ordered a part said 3-4 working days so I waited 5 worming days then called, person on the phone said they delivered on the 22nd at 15:09, baring in mind I placed my order at 21:09 on the 22nd. The picture they said was “proof of delivery” was outside and was not my house. Absolute scam of a company, do not order read the reviews before hand…
July 27, 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thanks again for taking the time to leave a review.
We’ve tried to contact you directly to address your concerns but have unfortunately been unable to reach you.
We take all our customer feedback seriously, so if this is something you would like to discuss please feel free to message us directly - if we don’t hear from you we’ll consider the case closed and will not contact you again.
Regards
Exeter branch
Just been to the Exeter branch, how dare we buy things, basically threw the items on the counter and walked off, miserable and rude.
July 30, 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Great customer service and price!
After a wee google search euro car parts were the cheapest and quickest delivery for the raptor paint I was after. Then the service from Sam at the Inverness branch was excellent, extremely polite and helpful. All in all a very positive transaction
July 29, 2026
Unprompted review
Knowledgeable and friendly staff.
July 22, 2026
I recently had a lot of trouble with…
I recently had a lot of trouble with customer services. Since my complaint the matter has been dealt with to my satisfaction, A more than generous conclusion has occured, thankyou Euro Parks
July 24, 2026
Unprompted review
My only problem is when either…
My only problem is when either collecting or going into the shop to buy, you only have one staff member at the till,If its busy you tend to have to wait along time.other than that it’s great 👍
July 20, 2026
Ordered a gazebo in plenty of time for…
Ordered a gazebo in plenty of time for family gathering tomorrow. Has still not arrived a week later and certainly not within the 3-4 working day delivery promise. Unable to tell me when it will arrive, unable to cancel but if I want to return I will need to pay to return!!
Should have ordered from Amazon to begin with.
July 27, 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thanks again for taking the time to leave a review.
We’ve tried to contact you directly to address your concerns but have unfortunately been unable to reach you.
We take all our customer feedback seriously, so if this is something you would like to discuss please feel free to message us directly - if we don’t hear from you we’ll consider the case closed and will not contact you again.
Regards
Best of the best
Est of the best. Effective, quick and customer service was excellent, amazing and superB.
July 20, 2026
as always a great selection
Just as always a great selection , easy to get to shops and a great price.
July 20, 2026
Good parts catalogue but stores lack…
Good parts catalogue but stores lack staff assistance at the shop counter causing ridiculous waiting times just to get served, many customers simply walk out without purchasing and go elsewhere
July 14, 2026
Reply from Euro Car Parts
Hi,
Thanks again for taking the time to leave a review.
We’ve tried to contact you directly to address your concerns but have unfortunately been unable to reach you.
We take all our customer feedback seriously, so if this is something you would like to discuss please feel free to message us directly - if we don’t hear from you we’ll consider the case closed and will not contact you again.
Regards
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