EuroDNS Reviews 

316
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform clean, highly intuitive, and completely straightforward to navigate for successfully managing, bulk updating, and purchasing multiple domain names efficiently. Many people warmly appreciate the very quick responses, detailed professional explanations, and truly helpful assistance provided when setting up complex DNS configurations and web services. However, some customers also noted frustrating communication delays, unhelpful staff interactions, and rigid support policies when trying to resolve urgent technical issues. A few people experienced severe problems involving suddenly locked domains, unexpected account suspensions, and hidden difficulties while navigating the activation process for free features.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Many reviewers praise the... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported unprofessional... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark division in customer opinions. While some... See more

User experience

Users describe ambiguous interactions with user experience, with many highlighting time-saving bulk updates... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide division in their experiences. While some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more

Company replied

Rated 5 out of 5 stars

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more

Company replied


Company details

  1. DNS Provider
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. Web Hosting Company

Written by the company

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Contact info

3.2

Average

TrustScore 3 out of 5

316 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.2

All reviews

(316)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience ever!

Bad experience ever.

They have 5 days to provide you with a transfer code and will make full use of those 5 days.
In the hope that you forget and that your domain name is automatically renewed.

They will also send you a link from ICANN to prove they have 5 days.

And they act as if they are obliged to wait 5 days, but that is not the case at all.

"
Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within five (5) calendar days of your request.
"

September 19, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Mathieu, we're sorry for your experience.
We follow the ICANN protocols diligently to ensure the safety and security of domain transfers. As per ICANN guidelines, registrars must provide the AuthInfo code within five (5) calendar days of the request, aiming to prevent unauthorized domain transfers and ensure the rightful owner's control.
We appreciate your patience and understanding in this matter.

Rated 1 out of 5 stars

This kind of company makes my blood…

This kind of company makes my blood crawl. When you get the domain ( for which you paid handsomely), and you want to change it the DNS to point to your server, they have the nerve to charge 50 euros for that... 50 euro for changing the DNS? I make the change, there i literally nothing they have to do. Regardless of the B.S. they try to sell you, then of course, if you want to leave scammers like these, guess what another 50 euro we charge for transferring the domain.. in short, if you sneeze, you pay,

this is what they write "Transparent prices
No hidden costs or price jumps. We believe surprises are for birthdays only",

I am looking everywhere on the website where it clearly is mentioned that changing a DNS costs 50euro , as yet i have to find it

STAY AWAY FROM THIS COMPANY. don't make the mistake I made as there are way better alternatives out there!!

September 14, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Jay,

Upon further review of your case, it appears that there was no default payment method saved, resulting in the failure of the auto-renewal process. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to let us know

Thank you for sharing your experience, we value your perspective on our services.
Best regards, EuroDNS team.

Rated 2 out of 5 stars

Declined payment on valid card

I spent a lot of time finding domains (they offer literally thousands) and as I finally entered my card details (paying EUR 1500 ), immediately my cart was emptied and a message appeared "Payment declined".

I own (and coded) a large online store and it is clear that the data never was sent to a payment gateway but that their site itself decided that the payment details somehow must be suspicious. Well - it's issued by an Austrian bank, the balance is EUR 74,000 and the daily limit is EUR 3,300. Amazon and all other merchants in the EU never declined it. Only EuroDNS..

They have more issues with their site: When you add another site when you've already started the checkout process, they won't let you alter the DNS servers anymore. And I had to do that, since their store "lost" the CN domain I'd added.

UPDATE: They got back to me and were rude "Considering that your bank has a reputation much higher than Elon Musk's,..."

They mentioned the error code that their payment processor Ingenico issued, claiming my bank was to blame. However when I read the documentation for that error, it's clear that it's a bug in Ingenico's API handling:

105 - Invalid paRes from issuer

Cause: The issuer returns an URL-encoded PaRes or MD.
Solution: URL-decode the PaRes and MD before submitting them in the /payments/details request.
Cause: The issuer returns the correct PaRes value, but the parameter name is different from PaRes, for example PaResponse or paRes
Solution: Ingenico/Adyen only accepts this parameter as PaRes. If the issuer has returned something different, make sure that you change it to PaRes before submitting it in the /payments/details request.

September 14, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Franciscus, we're sorry to hear about the difficulty you faced with your payment on Eurodns. It's frustrating when transactions encounter unexpected issues. Your feedback about the payment process and their customer service response is valuable for them to improve their services. If there's anything else you need assistance with, please don't hesitate to let us know.

Rated 5 out of 5 stars

Very satisfied

Fast, very competent support. Well-functioning backend with which the domain transfer could be done without any problems.

August 18, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you, Robert!

Rated 4 out of 5 stars

Essential

EuroDNS is reliable, fairly priced, and convenient in that they offer themselves as the local residency as required for DE domains.

I've never had a problem with them, although the website is sometimes unintuitive to navigate.

August 10, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you for your kind words, Angus!

Rated 5 out of 5 stars

Best Partner

I've been using EuroDNS for over 15 years and I've never had any problems.

Orders were dealt with quickly, as were support requests.
Usage is simple and transparent

July 19, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Glad to hear it, Klaus. Thank you!

Rated 5 out of 5 stars

Timely Notices

I really liked the series of notices given so that the renewal of my domain is not late.

June 5, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you, Jimmy.

Rated 1 out of 5 stars

Would do everything to squeeze a few more bucks from a customer

Tries to get additional fees for domain names that are not expired due to an error in their systems/database "eating" a few days of registration.

Support staff is unable to check the WHOIS of a domain name to look up the proper expiration day.

Bad service and only robotic very superficial support, would not recommend for professional services.

June 2, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Thomas, we apologize for the inconvenience you've encountered.
We continually strive to enhance our services and systems. Your feedback is invaluable, and we'll use it to improve our processes, including ensuring accuracy in domain expiration dates and enhancing the depth of support provided. Thank you for bringing these matters to our attention.

Rated 2 out of 5 stars

Still not registered

Still not registered! But they sent me an email saying I should review them. So here we are - Slow!

May 29, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Steve, we apologize for the delay in registering your domain. Some processes take time to ensure security, and this delay is part of our standard procedure to safeguard your information. Best regards.

Rated 1 out of 5 stars

Stay away from this fraudulent website

Stay away from this Scammy website, Their business model is :
list all unavailable domain names at reasonable price say 50 Euro . and get customer to pay another 50 Euro for service ( i.e manual registration fee non refundable ) then once they get your money, there won't be any activity for 24 hours and after that they come back with apology that domain wasn't available , they refund 50% of your money but they still charge for the manual service fee and that part is non refundable so you technically get into this trap and loose 50% of your money and can't complain due to the fact that you agreed with their T&Cs. so just stay away from them and use other reputable brands.

January 31, 2023
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Yousef,
Thank you for your understanding. Upon reviewing your case, we found that there is no Domain Assurance Service (DAS) available for .ir domains. We're glad to see that you have received a full refund for the domain. If you have any other questions or need further assistance, please don't hesitate to reach out.
Best regards, EuroDNS team.

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