Quick.and easy to books.and do the test also.. the same with refund of cancelled booking. Thank You.
Company replied
Location
Switch location50 Hewell Road, B45 8NF Barnt Green, Worcestershire, GB
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Booked ac2 day pcr to complete with 2 days of landing back in the UK. The government changed the policy, so appointment was cancelled with more than 2 weeks notice. We are still awaiting the refund.
Company replied
Very Unprofessional rude receptionist and they just care about to take your money, as customers service appalling they should not even be on the market.
Company replied
They are good excellent customer friendly
Company replied
Company details
About Eurofins - Birmingham
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
50 Hewell Road, B45 8NF, Barnt Green, Worcestershire, United Kingdom
3.4
Average
7 reviews
Hasn’t replied to negative reviews
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Quick.and easy to books.and do the test…
Quick.and easy to books.and do the test also.. the same with refund of cancelled booking. Thank You.
January 30, 2022
Reply from Eurofins - Birmingham
Good afternoon Iwona,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Very Unprofessional rude receptionist…
Very Unprofessional rude receptionist and they just care about to take your money, as customers service appalling they should not even be on the market.
January 25, 2022
Reply from Eurofins - Birmingham
Hi Nazzareno,
Thanks for your review. I am sorry to hear that you were unhappy with the receptionist at the sample station you attended.
I will pass this feedback on to the relevant team to investigate.
Best Wishes,
Mark at Eurofins
Booked ac2 day pcr to complete with 2…
Booked ac2 day pcr to complete with 2 days of landing back in the UK. The government changed the policy, so appointment was cancelled with more than 2 weeks notice. We are still awaiting the refund.
January 24, 2022
Reply from Eurofins - Birmingham
Good afternoon Sharon,
Thank you for your review. We apologise for any issues that you had with your refund, I have issued a refund today for you please allow 10days for this to show in your account. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Dont trust
Dont trust. They take the payments and never bother to mail the test kits. When you call they say we have already mailed but refuse to give the tracking ID. Called multiple times. After 10 days now they say will dispatch now. But again no tracking ID or shipment email. Scam alert!
December 2, 2021
Unprompted review
Reply from Eurofins - Birmingham
Hi Aamir,
Thanks for your review, I am sorry to hear that your tests are yet to arrive.
Unfortunately without any account or reference details, I am unable to look into these issues further. I would ask that you please contact us on 01925 980595 or covid19administration@eurofins.co.uk
Best Wishes,
Mark at Eurofins
Reply from Eurofins - Birmingham
Good Afternoon Esam,
We are happy to hear you had a positive experience recently at Eurofins and found that we are customer friendly we value your input.
Thank you for the 5 Stars and we do hope to see you again soon.
Kind Regards,
Sandra at Eurofins.
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