I did not get my results on time despite being told it will be available in 24hrs. I was chasing for them 4hrs before my departure time. Not impressed. The lady I spoke did a good job to follow up... See more
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Location
Switch locationChelmer Village, Centre, Springfield, CM2 6RE Chelmsford, Essex, GB
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See what reviewers are saying
Really friendly staff member and quick result.
Will never use them again!!!! Badly run, badly organised!!! Useless.
Company replied
Great service. Rapid report.
Company replied
Company details
About Eurofins - Chelmsford
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
Chelmer Village, Centre, Springfield, CM2 6RE, Chelmsford, Essex, United Kingdom
3.3
Average
4 reviews
No history of asking for reviews
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I did not get my results on time…
I did not get my results on time despite being told it will be available in 24hrs. I was chasing for them 4hrs before my departure time.
Not impressed.
The lady I spoke did a good job to follow up with the technical team.
December 26, 2021
Reply from Eurofins - Chelmsford
Hello,
Thank you for your review.
Our apologies you had troubles receiving your results, we certainly do not want this to be the case.
I am so pleased to hear the advisor in customer service was able to assist you in this matter & resolve it. I will feed your comments back to the relevant department.
Kind Regards,
Kaylee at Eurofins
Really friendly staff member and quick…
Really friendly staff member and quick result.
December 21, 2021
Will never use them again!!!
Will never use them again!!!! Badly run, badly organised!!! Useless.
November 25, 2021
Reply from Eurofins - Chelmsford
Hi Stephen,
Thank you for your review, I am sorry to hear that you were unhappy on this occasion.
I am sorry to hear that you felt we were badly run and organised, we will pass your feedback on for future improvements.
I have looked in to your account and cannot see any issues with this and can also see you have your test results back. If there are any outstanding issues I would ask that you can contact us on 01925 980595 or covid19administration@eurofins.co.uk and someone will be able to assist you further.
Best Wishes,
Mark at Eurofins
Reply from Eurofins - Chelmsford
Hello Mausam
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We love to hear customers feedback and we are delighted you had such a positive experience.
Hope to see you again to help with your travels.
Best Wishes
Joyce at Eurofins
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