Testig unit was no open when we arrived. The analyst arrived over 30 minutes late. Everything else relating to his service was good. Test straight forward and results recieved promptly.
Company replied
Location
Switch locationHatherley Lane, GL51 6PN Cheltenham, Gloucestershire, GB
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See what reviewers are saying
I had no problems with Eurofins from the start of booking my PCR test online which ran very smoothly. However on the day of the test the person administering the test was off sick for the day which is... See more
Company replied
I have still not received my result back after arriving back into the UK on the 8th Jan. I have sent a query on the 12th Jan and have still not received a reply! Quick experience but don't unde... See more
Company replied
We arrived for our appointments at 1015 the appointments were for 1025 ! Nobody came ,so I called eurofin direct and was told someone was on the way , 30 mins later I called again and was told there... See more
Company replied
Company details
About Eurofins - Cheltenham
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
Hatherley Lane, GL51 6PN, Cheltenham, Gloucestershire, United Kingdom
3.2
Average
64 reviews
Hasn’t replied to negative reviews
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Testig unit was no open when we…
Testig unit was no open when we arrived. The analyst arrived over 30 minutes late. Everything else relating to his service was good. Test straight forward and results recieved promptly.
February 4, 2022
Reply from Eurofins - Cheltenham
Good afternoon
Thank you for taking the time to leave a review.
I'm pleased to hear you are satisfied with the result turnaround time and you found the test easy to use.
We are sorry to hear you had issues with the service that we provided at the testing site. Certainly, this is not the experience we expect you to have.
I will feedback your comments to the site manager for future reference.
Kind regards
Jane @ Eurofins
We have used Eurofins now on a number…
We have used Eurofins now on a number of occasions.The service from booking appointment to getting results is always easy and results always quick.Would use again if necessary and certainly recommend.
January 31, 2022
Reply from Eurofins - Cheltenham
Good morning Julie,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
I had no problems with Eurofins...
I had no problems with Eurofins from the start of booking my PCR test online which ran very smoothly. However on the day of the test the person administering the test was off sick for the day which is fine but Eurofins could have contacted all whom had an appointment that day to let them know what was going on instead of arriving at a locked door with no info. Hence the four star rating. Overall when I did get to have the test the following day, the results came in pretty quick. Booking the day 2 test also went very smooth from start to finish so no complaints this side. I would definitely recommend this company for any covid tests needed.
January 30, 2022
Reply from Eurofins - Cheltenham
Hello Sandra,
Thank you very much for leaving your kind review.
We love to hear customers feedback and we are delighted you had such a positive experience from start to finish.
We hope to be able to help you again in the future.
Kind Wishes,
Sandra at Eurofins
Reply from Eurofins - Cheltenham
Hello John,
Thank you for your kind review. We have replied to your most recent post.
Regards,
Sandra at Eurofins.
The experience met my expectations
January 30, 2022
Reply from Eurofins - Cheltenham
Hello Nigel,
Thank you for taking time to leave us a review. We are pleased to hear that the process met your expectations,
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - Cheltenham
Good afternoon Victoria,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow, quick, efficient with great service.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Quick and Efficient
We arrived early, but they were able to fit us in and complete the testing very quickly and efficiently.
January 29, 2022
Reply from Eurofins - Cheltenham
Hello Gordon,
We appreciate your feedback. It is good to know that the team at Cheltenham were able to accomodate you when you arrived early and that the process was straightforward, quick and efficient.
Kind Regards,
Sandra at Eurofins.
I have still not received my result…
I have still not received my result back after arriving back into the UK on the 8th Jan.
I have sent a query on the 12th Jan and have still not received a reply!
Quick experience but don't understand why my result still says waiting.
January 29, 2022
Reply from Eurofins - Cheltenham
Hello Martin,
Thank you for taking time to leave us feedback. We have reached out to you via email.
Take Care,
Sandra at Eurofins.
Pre flight test with fit to fly
We went for our appointment and no staff turned up ! We called eurofin and was told some one was on route! After 4 phone calls we were told no one was coming until 1330 and should rebook. The wife was getting so stressed ive never seen her like that ! We rebooked for 1330 only to find both bookings under the wife name despite her confirming one for her and one for me . Yet another phone call and my appointment was yet again rebooked.
When trying to get the certificates to fly was proving difficult to get another phone call was made and finally problem fixed ! Will never recommend nor use again due to stress inflicted on my wife , terrible service !
January 29, 2022
Reply from Eurofins - Cheltenham
Hello Keith,
We are sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team, and we will take your comments on board for future experiences.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - Cheltenham
Hello,
Thank you for your 5 star review! We are happy you found our service to be easy and quick to do.
Kind Regards,
Sandra at Eurofins
You cancelled my test on 3 Feb 2022 in…
You cancelled my test on 3 Feb 2022 in Cheltenham and I responded through the on-line form and asked for a refund, yet no response to that request or any refund.
January 28, 2022
Reply from Eurofins - Cheltenham
Hello Simon,
Thank you for highlighting this. One of our colleagues are currently responding to you via email.
Take Care,
Sandra at Eurofins.
Excellent service
Excellent service . We used the station based at Asda car park Cheltenham. Turned up, no queue, took test no hassle. Following morning results came through on email. Can reccomend.
January 28, 2022
Unprompted review
Reply from Eurofins - Cheltenham
Hello Viv,
Thank you very much for your review. It’s great to read the feedback from our customers.
We are thrilled that you were happy not only with the easy to follow process but with the turnaround time of our testing services.
Regards
Sandra at Eurofins
simple and efficient
The location is basically a hut in a car park, but it actually works pretty smoothly. The processing was done quickly and professionally, as far as I could tell.
January 25, 2022
Reply from Eurofins - Cheltenham
Hello Charlie,
We are pleased to hear that you found our service was done quickly and professionally.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - Cheltenham
Good afternoon
Thank you for the 4-star review. We’re delighted to read your positive comments about our testing service,
Kind regards
Jane at Eurofins
Excellent service .excellent price…
Excellent service .excellent price .fast results .easy app to use once downloaded would recommend eurofins as a company
January 24, 2022
Easy process, but make sure you get a barcode.
Process straightforward. Although had a problem with test missing sorted very quickly by Eurofin
January 24, 2022
Reply from Eurofins - Cheltenham
Good morning
Thank you for sharing your experience with Eurofins.
I am glad to hear you found the process straightforward to use.
We are sorry to hear of this situation regarding your test going missing, glad the team were able to get this sorted for you.
Kind regards
Jane at Eurofins
Reliable services
January 24, 2022
We arrived for our appointments at 1015…
We arrived for our appointments at 1015 the appointments were for 1025 !
Nobody came ,so I called eurofin direct and was told someone was on the way , 30 mins later I called again and was told there was definitely some one coming ! I called again 30 minutes later ( very stressed ) and was told there would be on one there until 1330hrs and we had to rebook our appointment! Will never use them again
January 24, 2022
Reply from Eurofins - Cheltenham
Hello Lise,
Some of our sampling sites were closed with short notice which was something we were not expecting to happen. We apologise for this. This is not the experience that we would expect a customer to have.
Kind Regards,
Sandra at Eurofins
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