This was a completely unacceptable experience from start to finish and, in my view, does not even deserve the one star required to leave a review. The service failed to meet the agreed deadline,... See more
Location
Switch locationLondon Road, Far Cotton, NN4 8ER Northampton, GB
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Most worse experience i ever had anywhere..
Company replied
Excellent service from staff at Far Cotton sampling site. I had gone to make enquiries and staff were very polite and supportive reassuring me of the quality of service I could expect. This was exactl... See more
Company replied
The test arrived on time and with easy instructions to complete the test
Company replied
Company details
About Eurofins - Northampton
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
London Road, Far Cotton, NN4 8ER, Northampton, United Kingdom
2.2
Poor
8 reviews
Hasn’t replied to negative reviews
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Absolutey shocking service, AVOID
This was a completely unacceptable experience from start to finish and, in my view, does not even deserve the one star required to leave a review. The service failed to meet the agreed deadline, with explanations that were neither reasonable nor professional. The report itself contained serious and concerning errors, including incorrect address details, which calls into question the accuracy of the entire document.
We were also charged for tests that were never requested, and these charges were only removed after we challenged them. In addition, specific information that had been clearly agreed prior to payment was not included in the final report, despite assurances it would be.
As a result of these issues, we suffered financial loss and were forced to seek services elsewhere, causing further delay and inconvenience.
Overall, this was a poorly managed process lacking in accuracy, transparency and accountability. Based on our experience, I would strongly advise others to proceed with caution.
March 19, 2026
Unprompted review
Extremely disappointed
Extremely disappointed. In the first meeting , i got impression that i met right people. It was good for the first 2 months . After that they did their best to drag issues. They reply after 3-4 days. If issue still needs attention then will take weeks. Concerned person never pays attention to the problem and result is that you get issues after issues. But one gets stuck once you have started work with them. As soon as my task completes , i will never ever deal with this company. Worst customer service. No attention to customer.
May 30, 2025
Unprompted review
Reply from Eurofins - Northampton
Hello,
Thank you for providing us with feedback. We have looked at your account and can see that your sample was provided on 03/01 and your results were available within 24 hours so we are unsure why this was a bad experience. If you would like to discuss this further please contact us via our webpage.
Kind Regards,
Sandra at Eurofins.
An impressive experience
December 27, 2021
Reply from Eurofins - Northampton
Good Morning,
We love to hear customers feedback and we are delighted you had such an impressive experience from start to finish.
We hope to be able to help you again in the future.
Kind Wishes,
Sandra at Eurofins
Reply from Eurofins - Northampton
Hi Ahmed,
Thank you for taking the time out to leave your review it is much appreciated.
I am delighted to hear you found our service to be good and precise, we hope you had a safe journey and hope to see you again soon.
Best Wishes,
Mark at Eurofins
Great and fast
November 23, 2021
Reply from Eurofins - Northampton
Hello Fidelis
It is great to hear your positive Five Star review. We are really pleased you found the test hassle-free and the staff were helpful. Your feedback is important to us and we value our customers responses.
Best Wishes
Joyce at Eurofins
Thank you,
Joyce at Eurofins
The test arrived on time and with easy…
The test arrived on time and with easy instructions to complete the test
November 23, 2021
Reply from Eurofins - Northampton
Hello Nigel
Thank you very much for leaving us your review. It is great that you found the test easy to complete and that your test also arrived on time.
We love to hear customers feedback and we are delighted you had such a positive experience from start to finish.
We hope to be able to help you again in the future.
Kind Wishes
Joyce at Eurofins
Excellent service from staff at Far Cotton Northampton sampling site
Excellent service from staff at Far Cotton sampling site. I had gone to make enquiries and staff were very polite and supportive reassuring me of the quality of service I could expect. This was exactly my experience with regards to response time. Also, test booking instructions were clearly laid out on the web and the information provided when I telephoned matched information available on the web and at the sampling site. Overall a positive seamless service. Thank you
November 19, 2021
Reply from Eurofins - Northampton
Hello Keke,
Thank you for posting your review with us.
I am so pleased to hear you have had a pleasant experience with us, your feedback is important to us and your kind comments will be passed on to our staff.
Take Care,
Kaylee at Eurofins
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