I bought a Eurofins fit to fly with TrustOne but couldn't login or register the kit and I've not had any of my query emails acknowledged or answered. Now I'm stuck with 3 days before travel with no fi... See more
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Location
Switch locationWest Quay Road, BH15 1JQ Poole, Dorset, GB
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I had to be tested prior going to France, due to no slot available and though the test was done 21 hres prior departure and being told the result may not arrive in time prior myself flying however I... See more
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We had a great experience, both gentlemen were professional and friendly. The results came as promised although the QR code didn’t work we were able to add them manually by printing them ( I recommend... See more
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Very bad service again definitely wouldn’t use this company said we would get are results 15 minutes but still waiting 24hrs for results really unprofessional set up we were told to leave before te... See more
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Company details
About Eurofins - Poole
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
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| Trustpilot | Covid Test Booking |
Contact info
West Quay Road, BH15 1JQ, Poole, Dorset, United Kingdom
4.3
Excellent
84 reviews
Hasn’t replied to negative reviews
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Unable to Register & Poor Customer service.
I bought a Eurofins fit to fly with TrustOne but couldn't login or register the kit and I've not had any of my query emails acknowledged or answered. Now I'm stuck with 3 days before travel with no fit2fly test. It's hopeless. Also the Eurofins website FAQ dropdown doesn't work, or password reset at TrustOne. It's a total shambles.
February 11, 2022
Unprompted review
Reply from Eurofins - Poole
Hello Andy,
Thank you for your review.
I am really sorry to see the issues you have had when using Eurofins, this isn't how we would have wanted your experience to have been. I will take your comments on board and we will feed this back and make sure that this is improved going forward. Please feel free to call the customer service team on 01925 980 595 and someone will be able to assist you further.
Kind regards,
Robert at Eurofins
Eurofins excellent company
I had to be tested prior going to France, due to no slot available and though the test was done 21 hres prior departure and being told the result may not arrive in time prior myself flying however I was very impressed that the result was emailed to me at 6 am The prompt service allowed me to fly home.
I did 2 tests Pre and post coming back,the eurofins's staffs were very professional and received an excellent service from them.
Thank you
February 3, 2022
Reply from Eurofins - Poole
Good morning Manuela,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Was not accepted by Emirates upon…
Was not accepted by Emirates upon checking in for the flight and had to pay an additional £240 for a 3 hour turnaround at Heathrow.
January 30, 2022
Reply from Eurofins - Poole
Hello Jamie,
Thank you for taking time to leave us your review.
We are sorry that this was your experience. However, it is the responsibility of the customer to ensure that tests booked are in line with travel testing guidelines of country of destination and airlines.
Take Care,
Sandra at Eurofins.
Quick and easy process at a reasonable price
Quick and easy process at a reasonable price compared to other tests. The gentleman was very friendly and explained everything.
January 30, 2022
Reply from Eurofins - Poole
Good afternoon Vicki,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective and our staff were friendly and helpful.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Reply from Eurofins - Poole
Good afternoon David,
Thank you for your 5Star review and feedback it is great to hear that you found our staff at Poole Asda excellent, thank you so much for your kind words.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Good efficient service
January 29, 2022
Reply from Eurofins - Poole
Hello,
Thank you for your 5 star review. We are pleased to hear you received a good efficient service with Eurofins.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - Poole
Hello Vilem,
Thank you for taking time to leave us a 5 Star Review. We are happy to hear the process went ok and that you had a quick turnaround on your results.
Regards,
Sandra at Eurofins.
We had a great experience
We had a great experience, both gentlemen were professional and friendly. The results came as promised although the QR code didn’t work we were able to add them manually by printing them ( I recommend this anyway) and then photographing them.
January 29, 2022
Reply from Eurofins - Poole
Hello Wendy,
Thank you for your review, we are delighted that you found the process easy and straightforward.
We will share this with the team to let them know to keep up the amazing work.
Take care and stay safe.
Kind Regards,
Sandra at Eurofins
Would recommend.
Fast, friendly and efficient service. We were tested at 17.40 and our results were back within 12 hours. They also have a 24 hour helpline for any problems. Would use again.
January 29, 2022
Reply from Eurofins - Poole
Hello Lisa,
Thank you for the 5 Star Review. We are happy to hear that you found we offer a fast, friendly and efficient service with a quick turnaround on result times.
We look forward to assisting you again.
Sandra at Eurofins.
After doing a supervised pcr fit to fly…’retest’ but couldn’t offer me one in time to travel or a refund! Or a test for return! No advise given on how to get a test in time!
After doing a supervised pcr fit to fly test at sampling station, I got results back with ‘retest’. Called to ask what and how I could do that as I was due to fly that evening, to which I got the reply of we can’t help you, as our test takes 8 hours to get back, and they couldn’t offer me a refund, only another test, but this wouldn’t be any good as wouldn’t get results back in time! Couldn’t help with where I could get tested! And when I asked if I could get a lateral flow for my return, they said no, it has to be a pcr? Not very helpful at all, but happy to take the money and how could it not be correct, when I did what the instructor told me to do for the exact same time as my partner did next to me! Who’s results came back fine
January 29, 2022
Reply from Eurofins - Poole
Hello Nina,
Thank you for taking time to leave us feedback. There are many reasons a sample fails, including when we received it there was no swab in the tube / not enough liquid in the sample tube to obtain a clear sample / not enough RNA detected on sample / sample not been corrected properly. The usual process is that you would receive an email to advise you why.
We apologise if this caused any upset, however, when a test fails we retest them again to confirm this result. You then require a new test.
I hope that this clears things up for you.
Kind Regards,
Sandra at Eurofins
We were very happy with Eurofins…
We were very happy with Eurofins service. We had an appointment at 10.10 am for the PCR and results were back by 4.15 am.
The two men who supervised the testing were very courteous and helpful. Would definitely recommend
January 27, 2022
Reply from Eurofins - Poole
Hi Christine,
Thank you for taking the time to leave your review.
I am pleased to hear that you got your results back within the 24hour timeframe and that the staff on site were friendly and helpful.
Thank you for your recommendation.
Best Wishes,
Mark at Eurofins
100 percent satisfied
January 24, 2022
Reply from Eurofins - Poole
Hello Daniela,
Thank you for your review! We are happy you are 100% satisfied with our Travel Testing Service.
Kind Regards,
Sandra at Eurofins
Reply from Eurofins - Poole
Hello Syed
Thank you for taking the time to leave a review.
It’s great to read the feedback from our customers.
Kind regards
Jane at Eurofins
Clear, Efficient and friendly.
Clear, efficient and friendly. Results back in just over 12 hours. Reasonably priced in comparison to others in the area. Great service.
January 24, 2022
Very bad service again definitely…
Very bad service again definitely wouldn’t use this company said we would get are results 15 minutes but still waiting 24hrs for results really unprofessional set up we were told to leave before test was completed but told we’re get results in 15 minutes but have never received them awful to get in touch with also. Very unreliable
In total we have had seven test and received results once on all of these I’m sorry that is not good enough. Why when you have a company that is an online service it always crashes or there is an issue your infrastructure should be top notch!
January 24, 2022
Reply from Eurofins - Poole
Good afternoon Philip,
Thank you for your review. We apologise for any issues that you had with your results. I have looked into your account and can see that the test was taken 12/1/2022 at 16.46 pm and published 12/1/2022 at 17.09, results were showing within 23mins well within the timeframe advised. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Organised and punctual return of…
Organised and punctual return of results. I have used you twice now and would use you again.
January 24, 2022
We have excellent experience.
We have excellent experience as expected. Prompt reliable service. Happy to use again.
January 24, 2022
Easy to book online & affordable testing
Easy to book online
Affordable tests
We used the sampling station for pre departure tests and for day 2 tests. Staff very friendly.
Highly recommend
January 24, 2022
Prompt access to pre booked…
Prompt access to pre booked appointment. Straightforward procedure very well described by your employee. Excellent post test communication within prescribed time schedule.
January 24, 2022
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