Eurofins - Sheffield Reviews 6

TrustScore 4 out of 5

3.9

16 Terminus Road, Millhouses, S7 2LH Sheffield, South Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, I'm completely and entirely satisfied! Very easy and straightforward booking process, everything is so simple and customer friendly! Have had my appointment on 03/11/2021 at 14:... See more

Company replied

Rated 5 out of 5 stars

Helpful staff! Informative… put our minds at rest explaining the courier system and timeline. Results back within 24 hours in the app. Email results took about 28 hours so I was pleased I had the... See more

Company replied

Rated 1 out of 5 stars

I cancelled and was told I'd get a refund as I didn't fly but never received a refund

Company replied


Company details

  1. Diagnostic Center
  2. Medical Laboratory

About Eurofins - Sheffield

Written by the company

Eurofins. World Leader in Testing for Life.

55 000 employees. 900 laboratories. 50 countries.

Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.

The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.

As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.

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Contact info

  • 16 Terminus Road, Millhouses, S7 2LH, Sheffield, South Yorkshire, United Kingdom

3.9

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I cancelled and was told I'd get a…

I cancelled and was told I'd get a refund as I didn't fly but never received a
refund

November 22, 2021
Eurofins - Sheffield logo

Reply from Eurofins - Sheffield

Hello Jill,

Thank you for your review.

I'm very sorry you have not yet received your refund. Please email us covid19administration@eurofins.co.uk or call us on 01925980595 and a member of my team will be happy to assist you in this matter.


Kind Regards,
Kaylee at Eurofins

Rated 5 out of 5 stars

Excellent service

Excellent service, I'm completely and entirely satisfied! Very easy and straightforward booking process, everything is so simple and customer friendly! Have had my appointment on 03/11/2021 at 14:50 hour. ( 2:50 pm.)
On 04/11/2021 at 1:00am. have received emails from Eurofins informing me that my swab sampl have been delivered to the laboratory for analysis.
And at 6:26am.same day 04/11/2021,I have received my result / with QR code and all necessary and important details needed for my fit to travel certificate.
In total I have received my PCR test result issue in just 18 hours and 36 minutes!
Very competitive prices.

November 18, 2021
Eurofins - Sheffield logo

Reply from Eurofins - Sheffield

Hello Lachezar,

Thank you for your review.

It is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference. We love to hear customers feedback and I'm delighted you had such a positive experience from start to finish.

Have a great weekend!
Kaylee at Eurofins

Rated 5 out of 5 stars

Helpful staff!

Helpful staff!
Informative… put our minds at rest explaining the courier system and timeline.
Results back within 24 hours in the app.
Email results took about 28 hours so I was pleased I had the app.

November 18, 2021
Eurofins - Sheffield logo

Reply from Eurofins - Sheffield

Good Afternoon Queenie,
Thank you for taking time to leave us a 5 Star Review. We are delighted that our team were able to provide you with the information that you needed to provide you with reassurance that you needed and that they explained the process, how the App works and you would receive your results within the stated time.
Take Care,
Sandra at Eurofins.

Rated 5 out of 5 stars

The service was excellent

The service was excellent, organized and appreciated friendly approach.

November 18, 2021
Eurofins - Sheffield logo

Reply from Eurofins - Sheffield

Hello Michael

Thank you for giving us your review. We are pleased that you rated our service as excellent and our staff were friendly.

We hope to be of service to you in the future

Kind Regards

Joyce at Eurofins

Rated 5 out of 5 stars

Good service

Good service. Helpful staff 👌

November 18, 2021
Eurofins - Sheffield logo

Reply from Eurofins - Sheffield

Hello

We are happy to hear you had a positive experience at Eurofins, we value your input.

Thank you for the five stars and we hope to see you again soon.

Kind Regards

Joyce at Eurofins.

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