My test was booked for 28 Nov 2021 in Asda Carpark Totton Southampton Hants. I had visited Asda on the Thursday 25th Nov so saw the site then, when I arrived on the Sunday 15 mins early the site was c... See more
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Location
Switch locationMaynard Road, SO40 3ZA Totton, GB
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I arranged both my PCR tests easily on line. Went to the test centre in good time for my appointment where the friendly staff explained what I had to do. The swab was done with supervision, packed,... See more
Company replied
I had little problem setting up the account and paying, chose to go to a nearby testing station. I realised I had booked on the wrong day as might not be able to get there and that was sorted by email... See more
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Couldn’t have asked for better service. Tested 6.15pm last night and results back 7.15am this morning!
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Company details
About Eurofins - Totton
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
Maynard Road, SO40 3ZA, Totton, United Kingdom
3.9
Great
7 reviews
Hasn’t replied to negative reviews
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Very quick easy and at a great price
December 21, 2021
No notification of site closure when appointment had already been booked
My test was booked for 28 Nov 2021 in Asda Carpark Totton Southampton Hants. I had visited Asda on the Thursday 25th Nov so saw the site then, when I arrived on the Sunday 15 mins early the site was completely empty. I called the helpline to be advised that this site had been closed on the Friday 26th Nov. I DID NOT receive any notification of this. And was told I could get a full refund or go to another site. Some of these options offered were impossible for me to get to.offered places over 70 to 100 miles away. I had to then go to Portsmouth the next day to get the test done( this was over 30 miles out of the way) I was returning to Canada on 1st Dec and closure of the Totton site without advising was extremely stressful and very unprofessional. I will add the lady at the Portsmouth site was very helpful and reassured me I would get my results back for my flight to be able to continue, which I did. This being said I will NEVER use or RECOMMEND your company again given what happened.
December 21, 2021
Reply from Eurofins - Totton
Hello Angela
We apologise for the failure to advise you that the test site you were booked at was closed. We should have contacted you as soon as we knew what was going to happen and we didn't. It was fortunate that you were able to visit another site to get tested at and that you were able to get your results back in time to travel as well.
We are sorry for the stress and inconvenience this situation has caused and we hope that this situation does not happen again.
Kind regards
Joyce at Eurofins
I arranged both my PCR tests easily on…
I arranged both my PCR tests easily on line. Went to the test centre in good time for my appointment where the friendly staff explained what I had to do. The swab was done with supervision, packed, sealed and sent off and I recieved the result the next day. Really well done everyone. Congratulations!!
November 23, 2021
Reply from Eurofins - Totton
Hello James,
Thank you for the feedback, we have replied to your most recent post.
Regards
Sandra at Eurofins
Prompt
Prompt, easy and results in just over 24 hours, good value in comparison to many
November 22, 2021
Reply from Eurofins - Totton
Hello Darren
Many thanks for your kind review. We are pleased that you got your results in just over 24 hours and that it was good value in comparison to many other providers.
Your comments mean a lot so thank you
Best Wishes
Joyce at Eurofins
Friendly and prompt attention and…
Friendly and prompt attention and results received in super fast time. Thank you
November 19, 2021
Reply from Eurofins - Totton
Hello Betty,
Thank you for your review.
We are so pleased to hear you appreciate the services given & the result turnaround, I will feed your comments back to the relevant department.
Take Care,
Kaylee at Eurofins
Great service
Couldn’t have asked for better service. Tested 6.15pm last night and results back 7.15am this morning!
November 18, 2021
Reply from Eurofins - Totton
Hello Claire,
Thank you for leaving your review.
We are pleased that you are happy with the result turnaround time. We love hearing our customer's feedbacks & I will feed this back to our team.
Take care,
Kaylee at Eurofins
All went very well
I had little problem setting up the account and paying, chose to go to a nearby testing station. I realised I had booked on the wrong day as might not be able to get there and that was sorted by email. Arrived at the station and very good service but, by chance from boating activities, I knew the person in charge so proof of identity was easy. Had the result in exactly 24 hours, negative. Now trying to see how to put the result on my NHS record but that seems to be beyond that expensive Test and Trace.
October 27, 2021
Unprompted review
Reply from Eurofins - Totton
Good Afternoon,
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins. We are so please that you had a positive experience at the drive-through.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We hope to see you again in the future.
Kind regards,
Pauline at Eurofins
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