Eurofins offers a user-friendly service with quick and efficient results, but there are some drawbacks. While the staff are friendly, locating the testing site is challenging due to the lack of signag... See more
Location
Switch locationMarlow Way, CR0 4XS Croydon, GB
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Easy to use . Nice friendly staff. Easy to get certificate.
Company replied
This fit to fly PCR test was not accepted by the airline, so it cost my family 3 times the cost at the airport to re-test and an additional cost to rebook the flight. So, I can not recommend a PCR tes... See more
Company replied
I was unable to use the test result and had to go to the expense of another urgent one the next day. The admin guy told me that my date of birth was incorrect and that I should change it when I git ho... See more
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Company details
About Eurofins - Wallington
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Marlow Way, CR0 4XS, Croydon, United Kingdom
3.7
Average
70 reviews
Hasn’t replied to negative reviews
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Eurofins offers a user-friendly service…
Eurofins offers a user-friendly service with quick and efficient results, but there are some drawbacks. While the staff are friendly, locating the testing site is challenging due to the lack of signage. Some customers have experienced issues with test results not integrating smoothly with official sites, and there have been reports of certain tests not being recognized by airlines, causing inconvenience and extra costs. Additionally, the demeanor of some staff leaves room for improvement. Overall, a mixed experience with areas needing attention.
November 4, 2024
Unprompted review
Reply from Eurofins - Wallington
Hello Margaret,
Thank you for your review & for the 5 stars.
We are delighted to hear of your positive experience & I'm glad you appreciate the service provided.
I will certainly feed your comments back to our staff at the site.
Take Care,
Kaylee at Eurofins
Reply from Eurofins - Wallington
Hello,
Thank you very much for leaving your kind review.
We love to hear customers feedback and we are delighted you had such a positive experience from start to finish.
We hope to be able to help you again in the future.
Kind Wishes,
Sandra at Eurofins
Fast and efficient service.
Fast and efficient service.
Had some difficulty getting details of return to UK lat flow test result after verbal notification @ test centre. Was unable to enter details of said on NHS site. Nearly one month later & I still cannot find any official notification of -ve test result
January 30, 2022
Reply from Eurofins - Wallington
Good morning Richard,
Thank you for your 5Star review and feedback it is great to hear that you found the process fast and efficient service and we were able to help with your results.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Really efficient service
January 29, 2022
Reply from Eurofins - Wallington
Helo,
Thank you for your review.
We are pleased to see your kind comments and thank you for your 5-star review.
Kind regards,
Robert at Eurofins
Poor signage
Good value for money and a quick turnaround for results but there is absolutely no signage in the car park and so very difficult to find. I’m aware of other customers having made similar complaints but Eurofins doesn’t appear to be particularly interested in addressing or rectifying this.
January 29, 2022
Reply from Eurofins - Wallington
Good morning
Thank you for your feedback.
I am glad to hear you were happy with the turnaround time of our testing services.
Apologies you had difficulty in finding the testing site, will feed your comments back to the site manager for future reference.
Kind regards
Jane @ Eurofins
Service was good and timely
Service was good and timely. Thanks! Staffs have been helpful.
January 29, 2022
Reply from Eurofins - Wallington
Hello Mohamed,
Thank you for the 5 star review. We are glad to hear that you found our service to be good and timely with helpful staff.
Kind Regards,
sandra at Eurofins.
They don't give result within 34 hours
They don't give result within 34 hours. I almost missed my flight.
January 25, 2022
Reply from Eurofins - Wallington
Hi Matar,
Thanks for leaving your review, it's disappointing to hear that we've been unable to provide you with good service.
I can, however, advise that our test results are not guaranteed to come back within 24hours as there are many different things that can affect this timeframe such as leakages, sample/swab issues and logistics.
It is our aim to test and publish any results within 24hours, however, as mentioned this isn't always possible and in no way is this intentional.
Kind Regards,
Mark at Eurofins
This fit to fly PCR test was not…
This fit to fly PCR test was not accepted by the airline, so it cost my family 3 times the cost at the airport to re-test and an additional cost to rebook the flight. So, I can not recommend a PCR test from Eurofins. As a result, additional cost for PCR, flight tickets, additional cost travel to airport, lost of 2 days holiday, stress ++.
January 25, 2022
Reply from Eurofins - Wallington
Hello Sunny,
thank you for bringing this to our attention.
We apologise that this has been your experience. Customers are responsible for ensuring the tests they book are in line with the travel testing guidance required by airlines sand destination countries.
Take Care,
Sandra at Eurofins
Staff on site helpful and efficient.
Staff on site helpful and efficient.
Needed to call help centre next day happy to be put through to local site got quick and helpful advice from guy on phone.
Happy to recommend
January 25, 2022
Reply from Eurofins - Wallington
Hello Robert,
Thank you for taking the time to share your feedback with us.
We are glad you recently had a great experience with our service.
Your feedback helps us continue to improve all aspects of our testing procedures for all our customers.
Regards,
Sandra at Eurofins
Very efficient
January 24, 2022
Reasonable cost and fit to fly results…
Reasonable cost and fit to fly results were out within 24 hours.
January 24, 2022
Inadequate testing station
Booking process was ok.
Testing station was in a parking lot of a large Asda shopping center. With no signage for guidance it was hard to find as it was located in a corner of a large space.
But the worst part is that you are likely to get Covid when getting tested as it was in a closed container with no airflow and i had to insist on leaving the door open and to have some air exchange in the container before taking off my mask.
Testing person was efficient but was dressed casually without wearing the usual test center professional gear and wearing the medical mask casually. And also didn’t really care about ensuring safety for herself nor for anyone entering the container. However I assume it is more an issue of how people working there are guided and trained by management.
So if not careful and with stale air it is more likely to become infected in the closed testing container.
January 24, 2022
Reply from Eurofins - Wallington
Hello Lily,
Hi
Thank you for posting a review. We appreciate the time you took to let us know about your experience with Eurofins.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion we are sorry to hear that the test site was poorly organised.
Your comments will be fed back to the site manager to investigate.
Kindest regards,
Sandra at Eurofins
Very abrupt and rude
January 24, 2022
Reply from Eurofins - Wallington
Good Morning John,
Thank you for taking time to leave us feedback we are sorry for the issues you have had when using Eurofins, this is not the experience we would have wanted you to have and we are disappointed that you found our staff to be abrupt and rude.
Kind Regards,
Sandra at Eurofins.
A very seamless process
A very seamless process. Staff were respectful and quick. Booking was easy and results came within 24 hours. Thank you
January 24, 2022
Reply from Eurofins - Wallington
Good afternoon
Thank you for your review.
I am pleased to hear you found the process straightforward to use from start to finish and you received your results promptly.
We look forward to you using our service in the future.
Kind regards
Jane at Eurofins
Very quick and efficient
January 24, 2022
Not an easy experience
The test itself was fine, but the woman overseeing the procedure was very miserable & could hardly be bothered to explain what was needed. The other issue was having to travel 16 miles to a poorly signed portacabin in a large car park. There used to be a test centre less than a mile away, but sadly it’s closed down.
January 24, 2022
Reply from Eurofins - Wallington
Hello Jill,
Thank you for your feedback. There have been lots of site closures recently due to the changes in travel testing guidelines we are sad to hear that you have been impacted by this. We would also like to apologise for the mood of our customer service rep onsite and will feed this back to the site manager.
We hope to see you again in the future,
Sandra at Eurofins.
Very good service..
Courteous staff, clear instructions, excellent sanitising standards, almost nil waiting times and timely results at a time when travel decisions depends on test outcome... The experience made our travel( family of five) easier.
January 24, 2022
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