I can just say that they are crooks, the on site test is self administered, and when I tried to change it even though it was less than an hour after I booked them and read the instructions they still... See more
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Location
Switch location30 Gerard Street, Ashton, WN4 9AE Wigan, Greater Manchester, GB
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I ordered a PCR test to comply with UK entry requirements...ordered it 8 days before my entry to UK. Had not arrived 2 days for my arrival, so I called (one hour on hold) and was told that it was MY... See more
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Quality service delivered
Company replied
Fast and efficient service, 1st class
Company replied
Company details
About Eurofins - Wigan
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
30 Gerard Street, Ashton, WN4 9AE, Wigan, Greater Manchester, United Kingdom
3.4
Average
4 reviews
Hasn’t replied to negative reviews
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Quality service delivered
January 31, 2022
Reply from Eurofins - Wigan
Hello Douglas,
Thank you for your 5 star review.
It is great to hear that you found the process a positive experience. Your feedback is important to us and will be passed on to our staff.
Take Care,
Kaylee at Eurofins
I ordered a PCR test to comply with UK…entry requirements (within first 2 days of arrival)
I ordered a PCR test to comply with UK entry requirements...ordered it 8 days before my entry to UK. Had not arrived 2 days for my arrival, so I called (one hour on hold) and was told that it was MY mistake, so I placed another new order with promise it would arrive (to my destination; a residence in Edinburgh) by the day after my arrival. It arrived 6 days after my arrival!! Certainly too late to comply with the rules of entry that had to have PCR test and results within 48 hours of arrival. So on day 2 after arrival I went to your lab in Livingston (a 75 GBP Uber ride) to the drive-in test center which was delightful; great staff and had results in 8 hours. But the mail experience was awful. Never again. I did apply for and received refund for the first order.
January 24, 2022
Reply from Eurofins - Wigan
Hello David,
We are sorry that this has happened. This is not the experience that we would expect you to have.
Please contact us via our webpage to arrange a refund.
https://www.traveltesting.eurofins.co.uk/contact
Kind Regards,
Sandra at Eurofins.
I can just say that they are crooks
I can just say that they are crooks, the on site test is self administered, and when I tried to change it even though it was less than an hour after I booked them and read the instructions they still charged me £15 x2 for cancelling stating it was for admin
January 24, 2022
Reply from Eurofins - Wigan
Hello Marilyn,
Thank you for taking time to write us a review. The admin fees are agreed at time of booking and are part of the T&C's agreed.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - Wigan
Hello Elizabeth
Many thanks for your review. It is great that you would value the service we provided as fast and efficient. We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We hope that we are able to help you in your future travels.
Have a great day
Joyce at Eurofins
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