Euroflorist Danmark Reviews 

39,376
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I never write reweiws but I am so frustrated. Bought flowers to ve delivered for a 80 uear old lady to her Birthday Here we are the day is over. And no delivery When you book its nit ment... See more

Rated 5 out of 5 stars

Service was prompt and the flowers were beautiful. Friendly delivery man who made special effort to deliver my daughter’s bouquet to her dormitory room and wish her Happy 21st Birthday. She was so sur... See more

Rated 3 out of 5 stars

The entry page had my name correctly and the recipients address correct but the confirmation had both incorrect. The website seemed to allow me to correct the order but only ended up with the same o... See more

Rated 2 out of 5 stars

Our disappointment is deep because what she received is not what we wanted to buy. if your presentation photo for the Dreamy Doris bouquet was like the one you sent, I would definitely not buy it. I u... See more

Company details

  1. Flower Market
  2. also in
  3. Gift Shop

Written by the company

Når du sender blomster, garanterer vi en topkvalitet af friske blomster så som roser, tulipaner og årstidens blomster. Når du sender blomster, tilbyder vi levering samme dag af buketter, blomsterdekorationer, blomstrende planter og gaver til næsten ethvert sted i verden. Send blomster med Euroflorist! Vores kunder har siden 1982 fået leveret friske og smukke blomster over det meste af verden. Vi garanterer en god service og høj kvalitet når du sender blomster!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

39K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(39,376)

716 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time to use

First time to use. Worked well; good selection of flowers and what sizes of the buket. Quick feedback. Let's see how well the flowers last. Good pictures. Likely to use it again.

October 3, 2023
Rated 1 out of 5 stars

This Company is a hoax

This Company is a hoax. The flower arrangement they deliver does not remotely look like the images they post on their web site. I bought one that looked as a nice colorful arrangement for a 80th birthday. The arrangement that came was appalling . Mostly made of green leaves with very few flowers in it. The Flowers looked old and half dead. There was an option to add double the amount of flower by paying a smaller additional amount. I even clicked that.

I paid 429 dkr or 50£ for this delivery

It was shamefully made and did not look as if this was made by anyone professional.

It was heartbreaking

September 22, 2023
Unprompted review
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hi,

We are sorry to hear from your disappointment. Since we have no order number from you we are not able to take a look at your case but we are hoping that you have been in contact with our customer service to get a second opinion if the order was correctly made.

Best regards
Euroflorist

Rated 1 out of 5 stars

Did not deliver at promised day and no…

Did not deliver at promised day and no communication for its delay. Firstly after I asked they communicated back that they could not make it. They did not even want to pay back the extra service fee they charged to deliver it on the promise day. Very poor attitude when responding and blaming me as a customer for not reading all their details. I do not mind the money, but their attitude towards their customers is below any average expectations from a service company.
I can see you answer which is a lie because I received a message from your delivery this morning who excused himself for not being able to deliver yesterday due to high workload. So thank you for removing all trust towards your company. I have reported the transaction to my bank and Mastercard as fraud.
Have a good day.

September 14, 2023
Unprompted review
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hello Mattias!
Thanks for writing about your experience with Euroflorist.
According to our system, I can see that our customer service team have been answering all your questions regarding your order. It seems that you booked delivery to an office building. The product you had chosen is not available for delivery to offices buildings due to the selected transport method (Best Transport delivers between the hours of 17:00 - 22:00). I can see that my colleagues have written that our transport company has attempted delivery, but that it was not possible to leave the delivery at the reception. This is very unfortunate.
If you have any further questions, you're welcome to contact our customer service with is glad to help you further.
Best regards,
Euroflorist

Rated 5 out of 5 stars

Perfect

On time, beautiful presentation, my mother was ecstatic.

September 12, 2023
Rated 1 out of 5 stars

The flowers I orderd for my family were…

The flowers I orderd for my family were deliverd to a totaly different adress 5 km away. The person that had resieved the delivery saw the phone number on the card and called my family. My brother had to drive to a strangers place to collect the flowers I had sent. This is not acceptable service. I have used Euroflorist many times in the past and been happy with the service but will be unlikely to use them again.

September 6, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hi Linda,
Thank you for your feedback.
The information what we can se, has GLS delivered the order too the address in the order. If feel that has been delivere at wrong place pleas contact our customerservice.
Best regards
Euroflorist

Rated 5 out of 5 stars

Quick and easy to order.

Quick and easy to order.
Delivered as expected same day.
I have used you before 2-3 times and always been good.
I have also thought I'd missed the deadline previously but they were delivered same day.
Very happy.

September 9, 2023
Rated 1 out of 5 stars

I still have no idea if my delivery has…

I still have no idea if my delivery has been sent

September 5, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hi Gamze,

Thanks for message.

Customer service will check the status of your order.

When customer service has a message, they will get back to you via email

Kind Regards
Euroflorist

Rated 5 out of 5 stars

Excellent Service and Beautiful Flowers

Service was prompt and the flowers were beautiful. Friendly delivery man who made special effort to deliver my daughter’s bouquet to her dormitory room and wish her Happy 21st Birthday. She was so surprised to receive such a gorgeous bouquet in celebration of her 21st Birthday. Thank you for helping make her birthday extra special when she is so very far away from home.

September 1, 2023
Rated 2 out of 5 stars

One item in my purchase is missing (…

One item in my purchase is missing ( teddy bear)

August 31, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hi Lucas!
It is unfortunate if an item was missing in your delivery. We can assure you this was not on purpose. Please get in touch with our customer service so that we can resolve the situation. Thanks beforehand!
Best regards, Euroflorist

Rated 1 out of 5 stars

The flowers were not delivered to the…

The flowers were not delivered to the address mentioned, so I am not satisfied with the service. Could you please check what went wrong and correct the delivery?

August 25, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hello Pascal!
Thanks for writing about your experience with Euroflorist.
We hope that if there has been an issue with your order, that you have contacted our customer support to assist with the matter. It is important to contact us regarding any issues you might have.
Best regards, Euroflorist

Rated 1 out of 5 stars

For dyre kort.

August 26, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hej Elsa!
Tack för er feedback kring våran tilläggsprodukter. Vi erbjuda ett enklare kort som ingår i köpet i fall vår exklusivt kort är inte exakt det som önskas.
Har du fler frågor eller funderingar är du välkommen att kontakta våran kundtjänst via våran hemsida.
Ha det så fint!
Med vänliga hälsningar, Euroflorist

Rated 2 out of 5 stars

Spider mites everywhere!

Received flowers of a different color, but it's not the main issue. All flowers were infested with spider mites! That could destroy all my other flowers.. Although the support team is nice.

August 12, 2023
Euroflorist Danmark logo

Reply from Euroflorist Danmark

Hi,

Why have you not contacted our customer service for a whole week? Our customer service will contact you.

Best regards
Euroflorist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look